Reviews for Lithia Spgs-Thornton Rd #6941

FOUND WHAT I NEEDED AND BOUGHT AN EXTRA FOR MY WIFE.

THIS STORE ALWAYS HAS THE PRODUCT I NEED. I PURCHASED A MULTI USE WEED EATER AND TO MY AMAZEMENT I DID NOT KNOW THAT ELECTRIC MEANT IT WORKS BY A BATTERY UNTIL THE ASSOCIATE TOLD ME. I WAS LOOKING FOR AN ELECTRIC CORD! THE STAFF ARE ALWAYS VERY KNOWLEDGEABLE, FRIENDLY AND CLEAN. I LEAVE THE STORE WITH A SMILE BECAUSE OF THE ATTENTION I RECEIVE.

20220511-Wednesday 20:34 hrs Arrove ~ 15:50 - Peddler in black SUV (TDW 3515) intercepting Customers entering & exiting the west enterance to tout her wares. Inside attempted to contact A (ANY) manager to let them handle this. Customer Service reps blaise to Law enforcement activities outside- 10 minutes later there was word from the young woman with fingernails as long as TWO knuckles informed me that the manager was unavailable and would speak with me by their phone when she was available. Red-headed associate Chris (well behaved and worthy of positive attention) WAS able to contact someone- THIS associate is an Home Depot asset. I left and sought the items my reason for being there. Ready to leave (disappointed but not unexpected) I looked out the west entrance & a LARGE black woman (an assistant manager) was outside with the also black female peddler an’ both seemed (from the 40 or so yards) having a grand time laughing and happy. Coming back inside this ‘assistant manager’ announced that everything was handled. . . . ? ? ? (~ 16:45 hrs). I remembered to check upon another item that Home Depot might have (no joy) THEN to checkout. Took purchases to car & the peddler was STILL there – unmoved. Upon returning the shopping cart – watched from inside as a county Sheriff’s deputy arrive. It wasn’t until after a County Sherrif’s deputy arrived that the peddler actually closed up her vehicle and leave (17:55 hrs). If this manager nor her assistants can make a squatter peddler leave. . . . maybe Home Depot might consider som better qualified managers. ID#: H89 140864 133925 Password: 22256 133923 Noah 8-?

Staff unhelpful and disinterested; customers an inconvenience. I asked about a specific item’s location in a specific department (lawn&garden), was given a nebulous, unhelpful answer. “You can check out there (*points TO ALL OF THE PLANTS -_-*)”. Thanks, your answer basically was “well you can try LOOKING…?” Thank you for giving me permission to shop here; super helpful. At checkout, person said nothing, didn’t ask if we’d found it, didn’t even say “THANK YOU” as she handed our receipt. It’s okay to not know the answer. It’s not okay to be willfully ignorant and aggressively apathetic towards finding a solution. You don’t want not be there, or you don’t want to help people who may be different or LOOK DIFFERENT / LIGHTER than you? THEN QUIT. Go home. A friendly, genuinely compassionate person who is motivated to be helpful should immediately take your place and preserve the legacy of the Home Depot customer experience that service like this is a cancer on. SMILE. SAY HELLO. BE NICE. SAY THANK YOU. Do better.

I called Home Depot about installing flooring and they gave me an appointment for measurements..followed thru and the complete works at a wonderful cost much lower than I expected with great discount. I am very happy ... Thanks

The store is always clean and well-organized. The staff is always ready to help.

I have been shopping there for many years. The products are reasonably priced and are quality products that last. If not, HD is good about refunding your money. HD have one of the best customer service staff and very friendly in-store staff members that I have ever met.

Everyone in the store was helpful and made sure that I found exactly what I was looking for. This is rare as it can be difficult to even find staff in some other locations.

Our sales person Jim S. provided exceptional customer service and made this store our go to Home Depot location

I am very pleased with the service provided by the employees of this Store. Kimberly and Felicia really stand out

I’m shopping here all the time

Always clean, and personnel are super friendly & helpful!

I shop in this store all he time. I am please that I have his store near where I live.

This is the best store and have the best employees you can ask for!

dekendra made my shopping experience amazing i went to buy 12 degreasers she sold me 17 thank you!!!

Great customer service.

The associates are generally helpful and have some knowledge of the products in the arears they are working Did you find the products you were looking for easily? Yes Were you able to get assistance if you needed it? Yes Was the store clean? Yes Were our associates friendly and helpful?Yes

The employees at this location are so helpful, I am always greeted at the door and the associates always offer to assist me throughout my experience. Darlene is my favorite . The customer service at this store is the reason I drive to Lithia Springs from Douglasville.

Very friendly and helpful and very knowledgeable

One of the best place to shop around

While I would recommend this store for buying products I would not recommend them for curbside pickup or inside pickup of orders. Curbside is nonexistent. I tried it a couple of times and no one ever comes out. Inside pickup is a roll of the dice, sometimes fast and other times awful. It needs organization and more people.

Got the right assistance and the employees were very helpful

Great experience shopping at this location. Store was neat, workers very courteous, patient, respectful, helpful, and friendly. Love to shop there always.

Lithia Springs Home Depot is the best place to go for your home needs. HALEY you are the best!!! thanks for being very helpful.

Very Friendly team member helped me get something from overhead without waiting

While I had an issue on this particular shopping trip with unavailable mulch and difficult to see kiosk at the propane exchange, this Home Depot has great customer service and helpful associates. I will return!

The employees at this location obviously love their jobs. Every single person there was kind, and sincere, they all did everything they could to help us out. One young gentleman even went to google something he didn’t know the answer to, which was so sweet but we told him it wasn’t necessary, and we appreciated him for it! Kira in the garden center checked us out the past three times we visited, and was so genuine and sweet. The employees here make it worth shopping at home depot, which i’ve always found to be a bit of a headache. 10/10, will definitely go out of my way to visit this location and this location only.

The associates were and helpful.

My favorite store in the Atlant area, everyone is always so friendly, and eager to help!

Associates were extremely helpful and even with a sizable crowd, when I asked for help, I didn't feel like just a number.