Reviews for Mesa #469

I popped into the local Home Depot to pick up a single item. A 40g tote for some garage organization. I arrived with a sleeping toddler. Since I was just going to be in and out I opted to go forth with my errand of picking up the tote. I enter the store, find exactly what I need with the swiftness. Toddler in one arm and 40g tote in the other- success. I head to check out. I arrive at an open register. I scan my item, enter my card- error message. I swipe my card- error message. A female employee standing at the open kiosk next to me. I ask, does the register take tap form of payment. She coldly responds “No”. So my thoughts either someone stole all my money from the time I got Starbucks 15 min prior or there is an issue with the kiosk itself. Female associate seeing my struggle, offers nothing. Does she even move from the kiosk next to me so I can try that one, nope. So I then get to walk around to the opening for another kiosk that gladly took the same card and BAM purchase complete. I’m just appalled at how rude this associate is. How could she not have just been the slightest of helpful? Or even move from the self check out she was standing in front of so I didn’t have to lug a baby and my purchase further than necessary for equipment that wasn’t working. I am just shocked! Do better self check out lady, do better.

I just had the best shopping experience from Dex, Leah, and Whitney. They were kind, helpful, efficient, and knowledgeable. Thank you all for the great experience

I recently purchased a case of Jeffrey Court tiles in Cotton Blossom White. They arrived in a timely manner, they are exquisitely beautiful, and a fraction of the price of some similar tiles from other companies. The Home Depot employees are always so courteous, professional, and helpful!!

Exellente ‘….,,,,,,,,,

Cashiers Martina,Sara,Kelly,and Lolly and the pro loaders Skip and Don and cashier Zee are all very friendly and very helpful and happy to see me and always have good things to say !!!

I had the company Home Depot uses to put in shutters and it was a fantastic experience , the price quote was great so much so I ordered them on the spot .

I've never really liked this location. it's usually clean and organized. The employees are usually available but not always knowledgeable.

shop here three times a week, always quick and orders are complete and correct .

There were ample people wishing to assist me and I was impressed.

I left this Home Depot feeling like I was valued and my business was important to the store. Marisella and Bobbie are excellent representatives of caring store employees.

The cashier told me that I could save $25.00 on the transaction if I opened a Home Depot Credit Card. So, I did and I saved.

At the paint counter I was treated very well. At the self checkout I didn't have to wait and the employee did the whole process for me.

If this is important to you, shop at a different store.

I purchased some lights for decorating my house last might to pick up this morning, Dex assisted me in picking up my order and was helpful and friendly throughout the transaction. I noticed I was short a set of purple lights and inquired about it. He looked into the order and realized they only had 4 of those lights in stock not 5 so I was called (unfortunately I did not get the call) to update this. We looked at the stock and I was perfectly fine grabbing another set of blue lights pay and be on my way, however Dex went above and beyond by giving me an extra set of lights for free. I was touched by this even though I wasn't upset about the short set of light. I just really appreciated the gesture and was very impressed with the impeccable service I was given during this transaction. Thank you again Dex!!!!

A lady in the garden department could see that the bags of soil that I wanted to purchase were heavy. She offered to put the bags of soil in my cart and load them into my vehicle. That was much appreciated.

I purchased flooring from this store and extremely happy 😃

Dave was proficient, kind, professional AND he just became a Geand-Dad 💜🙏🏼

I bought this tools on sale and I saved 100 hundred dollars

Martina always super helpful, goes above and beyond to provide a good service for us pros. Only reason I come to this Home Depot #0469

Store is always clean. Good stock

Thank you Alexa Elias, you nailed it

When you want to purchase at this store, make sure you deal with females only. They are professional, supportive and get it done. Their male colleagues need a lesson in professionalism and customer support

The ceiling fans were purchased between 2 and 3 years ago because they where LED Light with 30 to 40 years before possible replacement.

The garden center is well stocked.

Came in to return some items and customer service was very friendly and walked me through the process. I also needed new equipment and couldn’t find it so an employee directed me to the correct aisle. Super friendly!

Antoni, Karin and Wes went out of their way to help us with all the items we needed including two that required a forklift to get down from high shelves. They were friendly, efficient and willing to jump in and get the job done even though it wasn't easy. These are the type of employees you hope to find at all stores!

Went here to get a replacement microwave quickly just before the store closed. The staff was friendly and accommodating!

Kimberly Johnson a manager went above and beyond to help provide us a solution over days of relentless effort. I have never seen customer experience and felt her personal interest for resolution and willingness to go above and beyond gave me the trust that my issue will be addressed and resolved. She called customer support and must of spent 8+ hours on the phone with them to help get my patio sub umbrellas returned correctly when a different store messed up the order.

I continue to be amazed at how kind, personable, and helpful your employees are. Home Depot should hold seminars for training other companies on their employee behavior towards customers. Thank you so much for what you do.

A man in the painting section referred to me as “young lady” even though I’m a 45 year old woman. (FYI I don’t believe he was part of the paint section I think he was a store manager) It’s sexist condescending demeaning behavior. I just retired after 23 years in the Department of Corrections for the state of AZ, I appreciate being called MA’AM not young lady! Then I went to check out and your cashier was rude too! She was calling me a kid, and when I made it clear this was not appreciated she did it again and told me she was old enough to be my big big sister. I didn’t care to hear any of this I simply wanted to pay and leave. I do expect to be treated like an adult and with some respect for Christ’s sake! Never again.