Reviews for N Jacksonville #6351

I ordered Ryobi rechargeable tools and batteries online, because what I needed was not in stock at any local stores. They were supposed to be delivered by 5/24 because they were needed for a project that weekend. On Friday morning, the delivery date was changed to Tuesday. I called and was told that they had too many orders and didn't get them shipped on time. I had to go buy the tools locally from a competitor. I requested to cancel the order but was told Home Depot could not do that. I had to wait for them to be delivered and then either pay to ship them back or make a trip to the store to return them. The tools were delivered on Tuesday and on Wednesday I returned them to the store. It took the manager 3 tries to get the return to total the correct amount. He kept coming up with totals that were less than I spent. Today is the following Friday, 48 hours after I returned the items to the store, and the charge still has not be reversed off my credit card.

Sarah was such a game changer for my shopping experience. I entered the store discouraged and confused. Sarah greeted me and made me feel very comfortable while assisting me with my needs. The world needs more people like Sarah . AWESOME JOB !

I went into the store today and was greeted by Courtney in the plumbing aisle, and it was an absolute pleasure to deal with someone who knew her trade and knew what I needed

michel was amazing and did great

Pulled product from shelf, made sure it was correct for my flooring job

Me encanta Dona siempre!

Thanks to Kimberly I was able to get help loading my stuff in my van

The employee and the plumbing apartment really helped me a lot.Help me figure out all the proper fittings are needed

VERY POOR CUSTOMER SERVICE!!! Employees walking around on phones not paying attention to customers that need assistance. The employees had absolutely no product knowledge!!!

Don and Shanecia gave excellent service during my visit to the Paint Department. They explained differences between interior and exterior paint finishes, and helped me match stain for new quarter round I had installed. They were so patient and kind and entertaining. Felt like family!

My husband and I found all of the supplies needed for our home plumbing renovation. We are very grateful this home depot was well stocked. Thank you so much!!

All the cashiers were so nice and welcoming. One cashier specifically (Kayle) remembered me and my friend and asked how were doing and inquired about something I told her weeks ago.

I go to the home depot store for most materials that I need for current or recent projects which can not wait for orders...

Every time I come to this store the associates are slow to often ignoring me and on nearly every occasion when I come in the store the associates walk pass me or fail to acknowledge me leaving me with no choice but to hunt down a store rep for which could take upwards to 20 minutes or more and this is very frustrating it’s like they are too busy to do there job I often time want to walk there needs to be a greeter at all entrances to immediately help customer upon their arrival so shopping at Home Depot will not be so frustrating

I went in to purchase a couple of items. Wanted to see about military discount. Tiffiney Johnson at front Customer Service desk, walked and talked me through entire process. She kept a genuine smile on her face, her attitude was angelic and she even helped keep me calm when I was frustrated. EXCEPTIONAL CUSTOMER SERVICE from this fine Associate. I'll be back because of her GREAT SERVICE. Her approach and kindness truly touched my heart!!!

Once You master navigating through the store. You will find practically everything You need to complete Your project.

Was treated like a thief by the employee for no reason

This is the closest Home Depot to my house so I’m always shopping here. The store is always maintained and I’m always properly greeted when I walk through the doors. The employees at this Home Depot are amazing and the store is always on point!

Self check out is easy. Employee nearby if I need assistance. Returns are quick and easy too.

from the time i walked the the store to the self ckeckout everything was smooth

Melessia is an awesome manager!

I shop on a regular basis,but one day hoping that I get greeted

Two employees reached out and assisted me. One in Electrical, the other was a Cashier. My Heartfelt thanks to both and I hope Management promoted them both. they have earned this right!!

only 1 checkout open and to top it off there were 3 workers standing there and refused to open self checkout The line has 12 people waiting and a few of them became very vocal and I felt like it was creating an unnecessary hostile environment

Thank you Zaniyyah for being the difference others should follow at The Home Depot! The Exceptional professional Customer Service provided by CASHIER: Zaniyyah prompted me to share my experience. In my humble opinion, Zaniyyah demonstrated a high level of professional customer service which aligns with the mission and vision of The Home Depot brand. She was both knowledgeable and courteous, which increased the value of my overall shopping experience. I hope you will join me in commending Ms. Zaniyyah on a job well done. Dr. A.

got good support from employees that work in the electrical department

The service was great and the people were fine

Jadera and Lori are amazing! They made my wife and I’s headache from Lowe’s go away!

It was fine we got what we needed and our cashier KIM.M was nice too .

Mr. Taur was patient kind hearted and eager to help with a warm conversation! He was full of knowledge information which helped me out a lot. Mr. Taur also went out his way to pull wood down and cut it for me. This diy project couldn’t have gotten done with running into Mr. Taur! Thank you!!