Reviews for Northville #2704

Dave in the paint department provided the best customer service I have ever experienced at any Home Depot store. He went above and beyond to help me load my paint and larger outdoor patio heaters onto the cart, wheeled them to the check out and waited for me to pull up so that he could load them into my vehicle for me. His customer support went above and beyond my expectations. Thank you!

Bought Milwaukee Power Cordless tool set and bolts. Happy with purchase.

drill and parts flowers

Home Depot insisted on a full refund for a partially used product. I was only expecting a partial refund, but they went above and beyond on my behalf.

Customer service at this location is superior to other stores. Ana is an outstanding service representative, and I was completely satisfied with her help.

A LOT of neat stuff, sufficiently stocked & very neatly stocked, low prices, and very friendly & helpful workers.

Most people at this store are helpful. When an item needs to be returned the process to do this is not very long!

Chuck in power tool dept deserves big pat on back for recommending the right DeWalt impact tool to remove a frozen bolt👏👏👏

Great knowledgeable staff at Northville location.

Waiting for installation

Just bought a dryer and very happy with the employee

Today, we received the best customer service ever! Thank you Avery, Jenny and Kimball you guys were more than helpful and kind!

Lata was a huge help and super friendly. You need 20 more like her!

If Lata is working, find her if you need anything. She is extremely knowledgeable and super helpful!!

I frequently visit this store and each time the staff are friendly and knowledgeable. I never feel uncomfortable or intimidated.

ADINA in the Blinds/Carpet area is the best!

Thank you for having the shopping bag’s untangled and partially open

I was at #2704 Livonia Home Depot and from the time I walked in the store to walking out, I had experienced excellent customer service from any employee I came in contact with, especially Jenny M and Richard, both assisted me at the register.

The store was very clean and the staff was very helpful and friendly and fast.

Great store very clean an professional

Went in today for a couple of of small items. Could NOT get anyone to help me. The cashier who checked me out never said a word to me (NOTHING) and was on her phone before I left the cash register.

Staff here are super supportive and helpful. They go one step ahead to keep the shopping experience positive and friendly. Kudos to the employees.

Everything went well and I found everything I neede.

The checkout person, Mya, carelessly handed back change, and a coin dropped to the ground. Instead of saying, 'sorry' and picking it up, she waited, then watched me struggle to pick it up, without saying a word. I was using a stick for support while walking and standing. She was probably 30 years or so younger than me. Time was 1:00 on 6-6-2023

I closed on my first home. I came in to buy paint. I approached the paint counter and Paul, seemed annoyed and had a bad attitude. I told him I would like the paint color I wanted in 5 gallons. He then as annoyed he pointed to the variety of paint goes listed on the counter with no explanation. I had to ask the questions and of course he answer but huffed and puffed while answering. My dad, asked if he we could get ceiling paint two and half gallon, he rolled his eyes and said no we are out. So we had to ask a follow up what about 5, he responds it’s in the aisle. So my dad and I went to the aisle ourselves to look for it. He then proceeds to get it himself with out telling so, now we are aimlessly looking for he paint only to realized he retrieved it. Once the paint was ready he agin annoyingly looked at us and waived us over, and pointed to the paint. Didn’t say, your paint was ready or anything polite. So then my dad had to ask him can we see the sample, he again, aggressively grabs the paint can gets a sample of paint out splash it on the top. The drys it with the dryer, but no eye contact again rolling his eyes as if this was an inconvenience to him. Says nothing when he is done. But proceeds to talk to his coworker. Doesn’t say anything to us afterwards at all. My dad says to me after did he have an attitude I told him yeah it seemed like. Not sure why, because talking to his coworker and other customers he seemed fine. So of course being a person of color I can’t help but to think, negative/uncomfortable feelings. But checking out was great Jenny, was very pleasant and helpful. I will return, but if I see Paul I will most likely avoid him. Or just get the store leader.

I WENT TO LOOK FOR A GARBAGE DISPOSER AND GOT HELP PICKING ONE OUT. ANOTHER SALESPERSON SPOKE TO ME AS I WALK BACK TO THE REGISTER. THE SALESPERSON AT THE CHECK OUT REGISTER WAS REALLY NICE AND FRIEND.

For as long as this store has been open I've been going here for all my home improvement needs. Most people are friendly and willing to help. Since they have redesigned the checkout process I am mostly disappointed. Now, they have reduced the number of checkout terminals accepting cash to one terminal. Very disappointing. Getting in line is a big enough challenge with no clear place to stand, and then if you want to pay cash, you have to wait for another cashier. Just dysfunctional.

Ed is great help us on install carpet and purchase blinds!

Checkout staff Jennifer was awesome!!!