Reviews for Springfield, MO #3012

I was on the fence about purchasing an electric mower until my nephew talked me into it. I bought the Ryobi mower and weedeater. I am ecstatic with both! I no longer have to deal with gas, oil and extension cords!!

This is about customer service: In the Garden section I found Julie. She is amazing! Not only did she know her way around the store, she has a great personality. Very charming young lady. Because of her I will be coming back to this Home Depot.

We bought a pallet of drywall here (6/1/24) and from the time it took us to pay for it at the register and them call for a load out to the time it was actually loaded was an HOUR. Absolutely crazy, there is no reason for it to take that long. There was SO MANY employees near the checkout that weren't doing anything, and sure, maybe THEY weren't certified to help, but they could've relived another employee that WAS forklift certified. Once they FINALLY came out with our load, and another person who was there complained about the time we had all been waiting, an employee YELLED at them and said "Then don't come back!...Just leave" and topped it when they said they wouldn't be returning with "Yeah, I hope you have such a great day" in a super passive aggressive manner So to wrap up our cashier was super nice and helpful. But to wait an hour to get loaded and have the load out employee yell at an incredibly justified complainant was absolutely inexcusable.

The customer service we received here was outstanding. Julie did an outstanding job of helping us get the right product for the best price. We will definitely return here for future projects.

Great and helpful employees

Love my Gorilla Cart, 2 wheel dump cart GCR=4W. For me, much more handy than wheelbarrow for this old man.

Everyone eager to help

Kade in the paint dept, knowledgeable and very helpful. Great selection of paints and color.

SM went above and beyond to assist in the lumber department.

Not overstocking available display type need, available for those and Handy! UHF, digital type advertising, Lee Plum in name of merchandiser.

I just wanted to exchange a pair of gloves given to me for Christmas for a larger size. Since I didn’t use the correct verbiage, they had to argue with me on just getting a simple store credit. I shouldn’t be made to feel like I’m wrong for just wanting to get something I needed. Unfortunately, Home Depot doesn’t carry a variety of sizes. I had to get something completely different. Horrible experience.

Julie was exceptional in her customer service. She makes us want to return to Home Depot.

Out of the three customer service representatives I spoke with, only one was reluctantly willing to help me complete an application for their credit card. Still, she gave false information, offering me a promo then immediately telling me that I actually did not qualify for it. I was using a promotional APR on the credit card and she said that I should call credit card customer service to make sure the interest rate she told me had actually been applied.

Customer service was terrible. IAn associate pointed where I get keys made. No one was there to greet me and I saw the key hero machine. I was attempting to find code as requested on phone app. Then, after a few moments of not finding a code I turned to find an associate. An associate named Bruce was standing behind me watching me. I said, “I need help.” He replied, “ I know you need help, I was standing watching to see when you would ask for help.” I had never used the key hero service before and wish I could have received a positive customer service experience.

Employees are very helpful and the store is always tidy when we go. It's rare that we don't find what we need. Great store to frequent for your building needs!!

I was in the store Sunday evening saw a sized or so large rolling tool boxes in an isle. The next day I went back and they had been moved...No big deal right? Wrong! I went back and forth through the whole store because the employees sent me on a wild goose chase. Finally found them on the last isle back half, no thanks to a single employee.

They have the best Pro team in the area. Excellent customer service and wide variety of products.

What a great experience. This store has 2 of the nicest most helpful employees Caleb B & Addie. Caleb was amazing at helping us finding exactly what we needed and then going getting an item so we wouldn't have to. Then he went & made sure of a price. When we are in town we will definitely stop here again.

I went to the store looking for tile for my new shower- Found what I wanted and it was at a great price. Everyone was so friendly and helpful

Awesomeness and Great Pro Desk People. Great Kitchen and Appliance staff. Store have employees always looking to help shoppers.

I looked in 4 other stores for this. They had about 6 in stock.. I figured I was going to look on line to find one. Not everything is LED

Many items to choose from, return was easy, new purchase was great, good prices, helpful associates

Go to plumbing and ask for Jim! He will solve your problems

Would be wonderful if had another Home Depot closer to 65633 zip code.

I called to have an order placed because Springfield was the only store with the flooring in stocked that matched the rest of my house. I gave the SKU# and still managed to be ordered the wrong flooring. It took a week for employees to figure out how to refund and cancel the order that their employee placed for me. I was also told it could be shipped to my house for $100 which never showed on my receipt only to find out they won’t ship from their store. I ended up having to drive there for my flooring which meant taking a day off work to make the drive there and back. Once i arrived to pick up my order i was given zero help loading other than “you’re gonna need them” when it came to strapping down my load. Overall it was just a bad experience that kept getting worse.

Luke, Jeff and Haley gave me "Excellent Customer Service" Thank You All

Branson didn’t carry the R4093 Ridgid, thankful Springfield did. Grace in tile was amazing

I am not your typical woman becaise I typically do not enjoy shopping for anything, but home improvement stores are a different story! This store in particular always seems to have what I need in stock and has amazing associates to help. I'm not sire about other people but I hate when there is nobody to ask for directions to a needed item or assistance reaching an item but that is never a problem at this store. The staff is always very friendly and helpful. Thank you!

It is rare these days to find courteous sales people, but apparently not at the Springfield Home Depot. My first encounter was with Logan in the paint department. He greeted me with a smile and made sure I had everything I needed My cashier Sherri was also very friendly and saved me money by mentioning a credit card that I could sign up for. Our conversation was so nice that I didn’t want to leave

just moved to Springfield from Atlanta. I lost my HD card and was apprehensive about making purchases out of my hometown location. Haley hit the high bar. I haven't experienced this level of customer care in Atlanta, and I've been in Gwinnett since 1992.