#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(346)312-4575
Tool & Truck Rental(346)312-4578
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12730 W Lake Houston Pkwy
Houston, TX 77044
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 318 reviews
87%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (318)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 318 reviews
Awesome experience
Desiree was awesome! Very great
by
    • Recommended
    Quick in and out
    Desiree and Nathan were awesome helpers and so very friendly.
    by
      • Recommended
      Great experience
      Desiree was very helpful today!
      by
        • Recommended
        Garden trees
        I bought a limon tree and still giving me limons. They have great fruit trees.
        by
          • Recommended
          Great experience
          Desiree was helpfull
          by
            • Recommended
            Lost...needed help
            Destiny was extremely helpful
            by
              • Recommended
              Awesome Customer Service
              The lady Addie in customer service went over and beyond to assist me on Black Friday.
              by
                • Recommended
                Easy In & Out - Good Parking
                This store meets my needs when I have projects to complete
                by
                  • Recommended
                  Very convenient
                  I needed cleaning supplies and that was the very first thing in front of the store so I didn't not walk much great set up.
                  by
                    • Recommended
                    I noticed a lot of young employees they doing great job thanks for giving our young people an opportunity.
                    I really Appreciate that home depot have cleaning supplies and toilet paper.
                    by
                      • Recommended
                      Great Customer Service *shout out Christian*
                      In a world where exemplary service can sometimes be hard to come by, Christian went above and beyond, and I felt truly valued as a customer. Thank you, Home Depot, for having such exceptional individuals on your team. I look forward to future visits with the confidence that I will receive the same high standard of service.
                      by
                        • Recommended
                        Friendly associates
                        Was picking up curbside items at pro desk exit and needed 2 additional items I had forgotten to put on the original order. Emily R allowed me to stay parked where my truck and ADA father were visible while I took 3-4 minutes to retrieve and pay for the items. Jason R noticed a few defects in the a couple of boards and one of the landscape timbers and retrieved quality replacements from opposite ends of the store while I got the forgotten items. Both associates went above and beyond with "Genuine" smiles.
                        by
                          • Recommended
                          Convenience
                          This Home Depot is within walking distance from our new home in Summerwood. It’s an awesome store well stocked, neat and just full of kind and happy people willing to help. We felt right at home. Thank you.
                          by
                            • Recommended
                            Customer service via telephone call
                            I wanted to speak with the employee that helped me choose a door. However. I was hung up on THREE times trying to get thru to this person. Very, very frustrating! It makes me not want to go back.
                            by
                              Awesome Customer Service
                              Zach and Gidget are the best! Great customer service and fun to shop with!
                              by
                                • Recommended
                                Awesome customer service!
                                This store has awesome customer service! Mrs. G was so nice and Blake helped us get exactly what we needed for a project. I appreciate their friendly demeanor and the pleasant shopping experience we had at this location!
                                by
                                  • Recommended
                                  Cashier
                                  Kim was very polite and helpful
                                  by
                                    • Recommended
                                    Always a pleasure
                                    Shopping here is so much easier such an amazing experience compared to any other Home Depot or home improvement story I have been to!
                                    by
                                      Great Experience via Star Employee
                                      Charlie was awesome, educational and helpful. The store was efficient. Quick in and out.
                                      by
                                        • Recommended
                                        Seth was amazing
                                        He was very patient very informative
                                        by
                                          • Recommended
                                          Great customer service
                                          I went in to purchase the 12ft skeleton. Online it showed it was out of stock but once I arrived Linda went above and beyond to check if they had them in store. Needles to say after about 20 minutes I was purchasing my 12 ft skeleton. Linda was so helpful. Also the manager, I believe her name is Toys or Latoya, not sure, but she was so helpful also. The cashier that checked me out, Alba, was also very friendly. To the guys that helped load the item in my vehicle. All were so helpful and couldn’t be more happy with my experience and purchase. Thank you!
                                          by
                                            • Recommended
                                            1 found this review helpful
                                            Great assistance!
                                            Blake from the lumber department was very helpful and understood exactly the ideas I had came in with and knew how to assist! Not only this but made the experience very welcoming/ comforting, normally I’m hesitant on walking into a building where it’s known as a ‘man’s’ store. 10/10 would go back to him for any future assistance I would need.
                                            by
                                              • Recommended
                                              Appreciation
                                              Great customer service.
                                              by
                                                Awesome service
                                                I love this store. Everyone is friendly and efficient and helpful
                                                by
                                                  • Recommended
                                                  Grateful!
                                                  Upon on arrival, I was seen without delay by Mr. Chris in the flooring department. He greeted me with a heartfelt smile and a warm welcome. I was very impressed of how he multi-tasked very professionally and greeted other customers with a pleasant smile and a great attitude. He was truly genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale. Thank you for hiring the best proficient employee to represent The Home Depot.
                                                  by
                                                    • Recommended
                                                    GREAT CUSTOMER SERVICE
                                                    Before I even enter the door I am greeted by employees making me feel welcomed.
                                                    by
                                                      • Recommended
                                                      poor customer service
                                                      self checkout employee are stubborn and have poor customer service when ask for help. Worst Home Depot place that I've been.
                                                      by
                                                        Great service
                                                        We were so pleased with the service we received we decided this is our store even though it’s not the closest to our home.
                                                        by
                                                          • Recommended
                                                          Ppg paint products
                                                          I start to use ppg paint products they are great loving it keep it up ppg
                                                          by
                                                            • Recommended
                                                            Moles sod
                                                            Like to know when fresh sod arrives
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 318 reviews

                                                              Nearby Stores

                                                              Find Another Store

                                                              20360 Hwy 59

                                                              Humble, TX 77338

                                                              7.33 mi

                                                              Tool & Truck Rental

                                                              (281)319-0397

                                                              Pro Service Desk

                                                              (281)319-0307

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              10600 Eastex Freeway

                                                              Houston, TX 77093

                                                              8.87 mi

                                                              Tool & Truck Rental

                                                              (713)884-4008

                                                              Pro Service Desk

                                                              (713)884-4002

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm

                                                              13400 Market St

                                                              Houston, TX 77015

                                                              10.63 mi

                                                              Tool & Truck Rental

                                                              (713)450-8301

                                                              Pro Service Desk

                                                              (713)450-8312

                                                              Mon-Sat: 6:00am - 10:00pm

                                                              Sun: 8:00am - 8:00pm