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Showing 1-30 of 536 reviews
Nov 25, 2023
Another awful delivery in the books!!
We purchase a fridge for $2400. Recieved a delivery date and time window per usual. The delivery tram showed up to our home roughly 30 minutes before the set window time and the driver sat at my door for 3 minutes and then proceeded to pack up and leave. Didn't call me, didn't text me, nothing. I was right down the road, headed back to my home to receive the new appliance between 12:30 and 4:30 as per the online instructions given by YOU Home Depot the company. By the time I arrived it was 12:14 but the delivery team had already showed up, sat here for 3 minutes and didn't call anyone and then left right away. I proceeded to call 3 different people at the home depot online services and they all said they can't get ahold of the delivery driver/team. I drove to the thornton store and the manager in the appliance center told me the same garbage. HOW DO I SPEND OVER 2 THOUSAND DOLLARS ON AN APPLIANCE AND YOU CAN'T EVEN GET AHOLD OF THE DELIVERY DRIVERS? YOU'VE RUINED MY WEEKEND, YOU'VE RUINED HOME DEPOT FOR ME, AND YOU'VE PROVED ONCE AGAIN THAT YOUR CUSTOMER SERVICE SKILLS ARE OVERALL GARBAGE. I HAVE RECORDED VIDEO/PHOTO OF THE DRIVER SITTING IN FRONT OF MY HOME WITH HIS PHONE IN HIS HAND AND RINGING MY DOORBELL WITH HIS PHONE BUT NOBODY CAN GET AHOLD OF THEM. I'M SO SICK AND TIRED OF CONSTANTLY WASTING MY TIME BEING DISAPPOINTED BY HOME DEPOT AND THE INCOMPETENT DELIVERY TEAMS THEY SUBLET.
by
Oct 15, 2023
Manager Latoyia is a friendly help
This store stands out from others due to this manager's attention to detail and friendly nature. Thanks for your help tonight!
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Recommended
Jun 19, 2023
Horrible HD
16 years I lived next to this home depot. And about 2 times a year I give them a visit. Every time they suck. No customer service won't follow there own policy. Won't price match. Won't give discounts for damaged product.
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1 found this review helpful
May 4, 2024
Customer Care
I would like to give recognition to Carlos, 5/4/2024 @ 4.20 PM. He took the time to do computer research for a product that I was looking for. All with a smile and polite vocal tone (Paint department).
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Apr 24, 2024
Incredible Customer Service
Customer service was great, thank you very much Karen for all your help.
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Recommended
Mar 10, 2024
Tim was amazingly helpful
Tim was very patient and knowledgeable helping me with my utility sink project. I had a lot of parts at home and he patiently give me options and didn't pressure me into buying any specific parts or pricier items. He was extremely friendly and polite.
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Recommended
Mar 7, 2024
Very professional, and friendly place to shop.
The people at the Thorton Home Depot off of 92nd and Grant Are so kind and helpful and knowledgeable and it’s a pleasure to shop there.
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Recommended
Jan 19, 2024
Leslie At The Customer Service Counter
LESLIE WAS AMAZING!!! She took at situation that was very annoying and made it soooo much better!!!! I had been waiting for close to 3 weeks for my Ryobi kit to come in and I understood with weather delay but there wasn't any communication that the order came in separately. But Leslie called their .Com and asked if we could just give one to me at a store they said they could. So she tracked down a box that was close to my work and called them to make sure it was there and then also gave me all the info to give to the location in Littleton, CO, so I could grab them. I know have my completed order and she went above and beyond to make sure I was taken care of.
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Recommended
Dec 16, 2023
25 years
I have used this Home Depot for 25 years now. I live in the Federal Heights, Sherwood Community or neighborhood. This home depot has been my go to for the home improvement project that I have accomplished from kitchen redo to my backyard, redo. Great store over the years.
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Recommended
Nov 21, 2023
Wow
Heather, Mark and Laura were all super helpful at the store
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Recommended
Oct 19, 2023
Clean and Friendly Gardens Associate
Overall Is a great store to shop there again and again
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Recommended
Oct 15, 2023
Vickie is amazing!!!
Vickie was the associate that helped us and she was so friendly and knowledgeable but honestly all employees we interacted with were also pretty great!
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Recommended
Sep 26, 2023
Grear Store, friendly associates
Excellent customer service.
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Recommended
Sep 25, 2023
Great customer service
This employee I worked with seemed happy to be employed by Home Depot
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Recommended
Aug 20, 2023
RUDE LADY
very MEAN PEOPLE HERE!!!!!
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Aug 9, 2023
The store was full of trash and disorganized.
I bought 1/2" Birch Plywood at this location because the North Washington store is always out of whatever I want to purchase.
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Jul 26, 2023
Bait and Switch
Store is unwilling to pricematch their own website's listed prices for that day. Was told (rudely) I would need to go home and buy it on the website and return to pick it up to obtain the listed price. Insulting to customer.
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Jun 23, 2023
SUPER FRIENDLY
Always have a such a great attitude and attention to anything I need understanding or help with !
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Recommended
1 found this review helpful
Jun 11, 2023
Horrible Experience
Do not get in Marsha's checkout line.
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1 found this review helpful
Jun 6, 2023
Thanks to the salesman who helped me find the right vacuum cleaner
I was looking at vacuum cleaners and I asked the associate who was standing near me for help. Despite his physical challenges, he did everything he could to answer my questions and help me get the vacuum from the floor to the cart. Kudos to him!
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1 found this review helpful
Apr 23, 2023
Marlene in appliances is fantastic!
I think often that customer service is dead. Marlene changed my thoughts on that today. She is amazing and we left extremely satisfied. We will definitely be back!
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Recommended
1 found this review helpful
Feb 27, 2023
ryan in garden
ryan in garden is possibly the worst person i’ve ever met.
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1 found this review helpful
Feb 24, 2023
Great Store to Shop at Every Time. #1503
High Five to Store #1503
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Recommended
Feb 19, 2023
Jessica was amazing to work with!!
Jessica was amazing to work with! She was kind and generous and was more than happy to help me figure out the best way to complete my project. Neither of us knew what we were doing but she went out of her way to learn with me. If u find yourself needing help find Jessica she’s great and will help you figure it out!
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Recommended
1 found this review helpful
Jan 25, 2023
Garden Department
Feel Good and I always have a great experience with the staff at the HomeDepot
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Recommended
Dec 13, 2022
Snowblower for Christmas?
If you are having problems placing order online. Janessa in customer service can solve the problem. Made my son’s Christmas happy!
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Recommended
Dec 1, 2022
Great service!!!
Michael from the wood section is amazing !!!thank you!!!
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Recommended
Nov 30, 2022
Great products and service
Bought one of the Black Friday deals 7.5 tree and couldn’t be happier. Didn’t intend to buy BUT the price was too good to pass up. Thanks Home Depot always the best!
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Recommended
Nov 28, 2022
Excellent customer service!
I purchased an LG All-in-one washer/dryer that was delivered and installed almost a month ago. I found that it had recently gone on sale, and they credited my account for the difference!
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Recommended
Nov 14, 2022
Bad customer service!
I came to get a part for my sink, and the associate that helped me was very rude and unprofessional. The associate walked away and never returned to help me. Very bad customer service. I will never shop at this store ever again.