Reviews for Tustin #603

Just came in for duck tape and was very surprised of the alertness the staff has, and their eagerness to help

The staff is very helpful and courteous when I tried to find an item.

Helpful staff-unfamiliar with cutting lumbar and associate was kind and helpful. Bre (cashier) was extremely friendly and welcomed my questions. Mo helped me load items into my car and was so careful. Great customer service from all 3 associates tonight when I needed help.

This is our third kitchen/bath remodel. Every project, this HD has helped us so much. We appreciate the knowledge and expertise of the Kitchen Design Group. Val was wonderful! Thank you!

These guys and gals are awesome. Best customer service I’ve seen in a long time. Always smiling and ready to help you! Keep it up guys!!

I don’t usually write reviews (I don’t think I have ever written one for Home Depot for a start) but I had yet another good experience at the Tustin store and the checker mentioned the review on the receipt. Basically I had one product that did not have a price tag which the cashier figured out anyway and then noted that maybe a different option would be better. That option was out the back of the store in a masonry section. The back door was was already closed but another rep happily opened it again and helped me get my items. My original cart was still at the front… no problem, all the dots connected and easy checkout with a cheerful agent.

Awesome service and courtesy employees

Hock Feng, an associate in the Tustin Store's appliance section, helped us buy several appliances for our new home. He was extremely helpful and knowledgeable and assisted in getting the best rated appliances based on our budget. I highly recommend shopping at this store for your appliance needs.

Bought Ductless Under Cabinet Range Hood with light. Great product, I loved it. Theres also really good employees in store. If you see sales associate named Gregory, He is best to help all shoppers.

Every time I go into this Home Depot (Tustin), I am greeted with smiling and knowledgeable staff. They know their stuff and keep their promises (delivery dates, return policies, etc.). I feel comfortable purchasing large appliances and taking the staff's advice about repair issues, etc.

The associate in the paint department was extremely rude and disrespectful. I come to this store almost every week to get paint and I’ve never been treated like this. He spoke to me like I didn’t know what I was doing, he was not willing to help me, he kept cutting me off when I tried to talk, he told me to move so he could help someone else before I was even done with my paint order, he didn’t ask me what type of paint I wanted, he walked away from me without telling me when to come back. His tone was no acceptable at all. This is very upsetting.

I could not find the DE for the pool. The Windex. and the Coax wall plate. More and more the in store displays are taking over. Michael Goodfriend helped me find the DE and the Windex and the coax wall plates. I was thought you did not have them and was checking out. Michael asked if I had found everything ok? He searched and found that they were in stock and the bay number. I went back and moved the in aisle displays and found each of the three items. I did not take a photo of the displays in the way. Is anyone else having trouble finding items? At check out Camila was efficient and friendly.

Excellent storeCashier and staff so friendly awesome shopping experience

I recently purchased a wheel barrow at your store in Tustin CA (2782 El Camino Real) And just wanted to acknowledge one of your employees Rachel who was so helpful. I wasn’t sure it was going to fit in my car. So upon going outside and seeing another employee ( a guy no less) she asked him for his opinion. Without even giving me a chance to open my back hatch ( I have a Subaru Crosstrek SUV) he said no. Rachel said let’s give it a try. So she and myself wheeled it over to my car, lifted and put it in, no problem. I was just amazed the other employee wasn’t even willing to try or offer to help us. I might add I’m a senior at 64 years of age.

I asked for help at the register. I asked for help in the back. I finally captured someone who actually helped. It was Sam. She didn't even work in that department was the only person who actually did help.

Waited 20 min to get help with making a key copy no one ever helped had to use the cheap vending machine key

Garden department doing great job

I have never had bad experiences going to this store. The employees are always friendly and knowledgeable!

Set up delivery for specific date siad they would call did not call so i had to call them put on gold for several min. They changed delivery w/out notice. Then same thing for 2nd delivery date. Called on hold for 20 minutes told they changed date to day we specifically said could not be delivered on again no notice. Then told i could not get delivery for 5 weeks for a microwave really?

Muhammad Siddiqui was extremely helpful, insightful, and patient with my wife and I in purchasing a Bosch refrigerator.

Absolutely thrilled with the service we were provided today. We came in for a washer, dryer, and refrigerator and were so floored by the customer service we were given that we will be coming back to this location for all of our home improvement needs. I am getting ready to move and my mom was kind enough to help me out with some appliances for my new place. Ryan practically helped us from the moment we stepped on the floor. He made this such an effortless process and then was kind enough to meet us on a human level. He walked us through the process to the point where I was clearly able to visualize these items in my new home. I have been so stressed about this move and am so thankful to have finally found a place. So although he was just doing his job, he really made this such a fantastic experience. I can't say thank you enough for this exemplary service. Well done!

Mark in the Paint Department did an outstanding job in providing the highest level of customer service. Mark was knowledgeable and very helpful in helping me figure out what paints and materials I needed to paint my home. Mark went above and beyond to make sure I had everything I needed and also showed me techniques and the process to completing my home project successfully. I hope management recognizes Mark for his unparalleled efforts in making my experience at Home Depot a memorable one.

Cashier Robin was awful. She never acknowledged me nor my spouse. She did not greet us, look at us, or speak to us. She called us to the register by waving her hand and turning her back towards us while speaking to another associate the entire transaction. Not one time did she look at us. She gave us our receipt without saying a word. I asked her a question just to acknowledge us. It was the worse experience I have ever received at Home Depot or any store. We both were offended by her actions.

This store is clean.

A gentleman named Mike in the Paint Dept provided me with excellent customer service today. He was highly attentive, extremely knowledge about paint, very helpful, and a pleasure to interact with. Not only was the paint he mixed for me was perfect, but also his delivery of customer service- one of my best Home Depot experience in 10 years. Thank you, Mike. Exceptional job!

Employees are very helpful. See Phy.

bought two brand new LG high end matching washer and dryer and Home Depot Tustin guy as amazing, product knowledge, friendly, technical, efficient, detailed, pleasant. will be refrigerator from this same guy soon

Problem with Home Depot is in all their stores, clean them up, and cleaning doesn't mean sweeping the dirt behind product.

Really nice store with everything required for a student living on dorms. Great, helpful people.

Home Depot never fails to meet my needs and has secured my loyalty!