#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(908)810-5804
Tool & Truck Rental(908)810-5810
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
930 Springfield Rd
Union, NJ 07083
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 329 reviews
88%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (329)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 329 reviews
EXCELLENT CUSTOMER SERVICE
I WENT TO HOME DEPOT THE DAY BEFORE THANKS GIVING. IT WAS THE 3RD STORE I VISITED THAT DAY, AND THE CUSTOMER SERVICE WAS BEYOND GOOD, IT WAS GREAT! JOHN SM: DAVID DH: ASM ELOISE: DONNA! AWESOME TEAM
by
    • Recommended
    Horrible customer service
    Good luck trying to find help in this store. Even if you do most of them will not help you or tell you to wait here i will be right back and never come back.
    by
      Great service provided by George ( Jorge)
      I have no complaints, all the time and every time I buy something, it’s just fine
      by
        • Recommended
        good amount of inventory
        was able to find what was required
        by
          • Recommended
          Incredibly Helpful!!
          Samia,Shahid, Luis the manager, Jorge, and Ricardo are phenomenal and a HUGE assets to your team. They went above and beyond to help me this week, and in my opinion are a HUGE assest to your team!!!!! They are simply incredible. They were patient and kind and I am thankful that they assisted me as they did!
          by
            • Recommended
            Gorilla Cart 4 cu ft
            Happy with product and excellent customer service from Sales Rep Lisa and Cashier Ida
            by
              • Recommended
              Customer service
              All three ladies today cashier, head cashier and some other lady as a floater need 1 on 1 customer service training again. Please do better around 6:15-30pm cashier number 9 and her head cashier and the other young lady, That forced her phone in my face as too if I could not read..please do better with yourself, it’s sad
              by
                Great service
                Pleasant people are always willing to greet you and help out
                by
                  • Recommended
                  Great experience
                  My husband and myself were very, very pleased with our experience at the Hackettstown Home Depot. We were particularly pleased with Rob McBride who helped us with our Purchase. He was knowledgeable, extremely helpful and spent time with us in finding the product we purchased. We are definitely satisfied and pleased customers because of the attention and helpfulness of Rob McBride.
                  by
                    • Recommended
                    gr8
                    good amount of any needed supplies for any home job
                    by
                      waste my time
                      None of the self check out stations accept cash. one cashier on duty even with 20 customers waiting on line. give yourself lots of time if you are going to shop here.
                      by
                        Excellent Customer Service!
                        As a business owner, the customer service desk explained the Pro Desk and the benefits that go along with the service,
                        by
                          • Recommended
                          Experience was worthwhile
                          Ms Essie made the whole experience smooth. She utilized her experience and knowledge to make the process a breeze. I appreciate employees such as her that make the whole shopping experience worthwhile.
                          by
                            • Recommended
                            Donna helped order our fridge!
                            Donna in appliances is exceptional
                            by
                              • Recommended
                              Great staff
                              I had a great experience with the staff I was greeted and got in and out the store quickly
                              by
                                • Recommended
                                Great service and detailed information
                                Karen helped finance my new fridge. Detailed information that I need and just great assistants. Definitely will go there again.
                                by
                                  • Recommended
                                  great features
                                  Bought this a month ago
                                  by
                                    • Recommended
                                    Excellent shopping atmosphere
                                    Great and quality items
                                    by
                                      • Recommended
                                      home depot
                                      good shopping experience
                                      by
                                        Horrible customer service
                                        Aniyah at the customer service desk was rude and disrespectful. Yelled at me for standing in the wrong place in line and was rude when asking me for information about my return.
                                        by
                                          Great store, clean, always well stocked, employees who know where everything is and often walk to...
                                          Great store, clean, always well stocked, employees who know where everything is and often walk to to what you are looking for. Plenty of parking, plenty of carts and carriages, and help when you need it.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Entering and leaving is great, Greeter is great, She is always cheerful and friendly. Cashiers a...
                                          Entering and leaving is great, Greeter is great, She is always cheerful and friendly. Cashiers are always on point and helpful especially the self check out personal. Excellent. The lady in plumbing is wonderful, helpful, cheerful.
                                          by
                                          • Verified Purchase
                                          I shop at the Union store frequently and this time I was there for a product that I would normall...
                                          I shop at the Union store frequently and this time I was there for a product that I would normally buy elsewhere - Lysol Bathroom cleaner. This product is very important to my elderly mother and she asked me to bring some down to FL because she couldn't find it there. Well, it was challenging to find in most stores and I saw that the Union store had 107 in stock. When I got to the store, there wasn't any to be found. However, the associates stayed with me until they found it in back stock and on a pallet. They took the additional time to open the boxes so that I could get 4 bottles. I am very happy with the customer service during this visit and I hope to see this again!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          The store was clean and comfortable to move around staff was very friendly and polite o appreciat...
                                          The store was clean and comfortable to move around staff was very friendly and polite o appreciate the service.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          home depot is great,there is always something that i need there ,and great prices also.
                                          home depot is great,there is always something that i need there ,and great prices also.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Employees were absolutely terrible, unpleasant and careless, but the manager named Marc was incre...
                                          Employees were absolutely terrible, unpleasant and careless, but the manager named Marc was incredible and I would only consider going back there because of him.
                                          by
                                          • Verified Purchase
                                          I visited the store on 6/14/21 and Associate K, from Gardening, assisted me with all of the items...
                                          I visited the store on 6/14/21 and Associate K, from Gardening, assisted me with all of the items that I was purchasing. He was pleasant and knowledgeable and went above and beyond to make sure satisfaction was the end goal for the customer.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          JP in your paint department ROCKS !!
                                          JP in your paint department ROCKS !!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Employees were available, knowledgeable, and helpful. The entire atmosphere in the store was ple...
                                          Employees were available, knowledgeable, and helpful. The entire atmosphere in the store was pleasant!
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Super friendly people helped me find the different items I was looking for. They went out of the...
                                          Super friendly people helped me find the different items I was looking for. They went out of their way to pull things off high shelves, look up items on the computer, and help me load a huge bag of mulch into my trunk. They are all very helpful and knowledgeable. Shopping in this store is always an excellent experience.
                                          by
                                          • Verified Purchase
                                          • Recommended
                                          Showing 1-30 of 329 reviews

                                          Nearby Stores

                                          Find Another Store

                                          2445 Springfield Ave

                                          Vauxhall, NJ 07088

                                          2.10 mi

                                          Tool & Truck Rental

                                          (908)810-5408

                                          Pro Service Desk

                                          (908)810-5400

                                          Mon-Sat: 6:00am - 10:00pm

                                          Sun: 7:00am - 8:00pm

                                          200 South Ave

                                          Garwood, NJ 07027

                                          2.55 mi

                                          Pro Service Desk

                                          Mon-Sat: 6:00am - 9:00pm

                                          Sun: 7:00am - 8:00pm

                                          977 W Grand Street

                                          Elizabeth, NJ 07202

                                          3.52 mi

                                          Pro Service Desk

                                          Mon-Sat: 6:00am - 9:00pm

                                          Sun: 7:00am - 8:00pm