Reviews for W Roxbury #2665

I was charged the wrong price for an item and when I complained the price wasn’t honored as it should have been

I had a very positive shopping experience this time with finding someone to help me on the floor to 2 wonderful ladies at the checkout. Felt like shopping at a neighborhood store. It was a nice change that I hope continues.

Javad assisted me with the purchase of s gas stove, and I was provided with outstanding customer service!

Maureen H. went out of her own way to assist me. I saw her greet many customers at one of the entrances as they’re were 2 more others and asking them if they need assistance. Te kind of floor manager everyone needs to show the new employees this is how it’s done. When I walked her way, she greeted me and asked me if I needed assistance and I said yes. She found the product and I was happy with the purchase

I bought some 1" x 12" x 16' PVC , it was very nice

I was impressed by how helpful the two employees I encountered today were, especially in today's job market.

I like visiting this Home Depot location. Staff is very friendly and knowledgeable and have the greatest variety of plants around.

Quyana at the customer service booth ensure my return and located the departure to assist in my locating the correct sliding door I needed. At checkout she walked over to make sure I was taken care of and all went well during my visit.

Charged me an extra pipe on my receipt.

We all know how challenging it can be to shop during the holiday season, particularly as the pandemic grinds on. This morning we were assisted by the most amazing sale cashier, Lucy, who was efficient, helpful, nice and smart. I hope you post this - Lucy deserves special recognition in this world.

Can't talk about Customer Service, it won't be published.

Sales People were courteous and knowledgeable.

Went in with a few questions on appliances! The employees were attentive, professional, kind and invested in helping me thoughtfully and with patience! I leave feeling relieved and confident in my purchases thanks to their help!

Ela and Home Depot helped us upscale our kitchen. New countertop. New sink new backsplash ! Great Selection Great Customer Service!!

I went to buy Old English scratch removers but could not find any. So I picked up an unknown brand and went to the customer service to see what the customer reviews are like on that product and see if they offer Old English on line. The customer service manager(first name initial L) stopped his collegue from doing that for me. Instead he told me to go home and search online. There was no line behind me.

The attendants can be very helpful following up to resolve customer's issues .

Cashier Vera is simply amazing great personality very happy with my overall experience will definitely come back to this store for my home improvement needs

I live in the Dorchester area of Boston I always come to the West Roxbury store because of their great customer service there is one in particular customer service representative/ cashier name Delia she's always pleasant willing to help and does a great job.

could not get help in the carpet departmentand assistant manegers answer was Owell

i was in a wheel chair and staff was very helpful especially the gentleman in the pluming dept help me find the items i could not reach. the cashier Vera assisted me in filling out the credit card form. the staff treated me with respect and dignity.

Poor customer service! Skip this one! Go to Salem, Danvers, Saugus, Quincy!

Jack in the flooring department was extremely helpful in explaining the difference between flooring types and running estimates for me. I appreciated his patience in answering all my questions. He also helped me out with purchasing a window shade. The amount of assistance I was able to get really made a difference in my experience at this store.

Great customer service. Will be back again!

Helpful and friendly employees!

Best HOME DEPOT around....have what you need and very efficient service

Store is clean and safe. Thank you

The customer service was wonderful and the cashier couldn't have been any nicer.

My order came in, and no one from Home Depot emailed nor called me. I called the store and found out my order had been sitting in the store for two days. However, Lenox was very friendly and helpful. He apologized on behalf of the store and even put the order into my car.

This particular Home Depot is a pleasure to visit. I visit this store throughout the year including holidays (Halloween for pumpkins, hay, etc), Christmas for wreaths and tress, etc. The staff is always friendly, welcoming and resourceful. I find the workers in each department very knowledgeable (and if they do now have the answer they go find it). The cashiers are also friendly. The folks at the customer services desk are very resourceful. I have worked with the contractors desk as well. The store is always need and tidy.

Be sure to price check your items because the posted price isn't always correct. You are then expected to pay for the incorrect price because they will give you a lesson on SKUs. This happened to me on three occasions, the first two, I paid the price and left, the third time, I told them no. That's when another rep. checked the price I saw and adjusted. This was after the previous cashier told me I had to pay the price for their mistake. Check your receipt.