Reviews for Westerville #3825

I received so much help from an extremely friendly and knowledgeable Sales Associate while purchasing a new stove. Afterward, I was searching for a latch but struggling to find what I needed. An employee, who was shopping after hours, saw me searching to no avail and, despite being off-duty, asked if he could help!! WOW! I barely receive that kind of assistance from folks while they are working much less when they are off-duty. This speaks volumes about the quality folks they hire at this Home Depot! Well done!!!

Ask for Mr. Norm. Say Hi to Mr. Norm. You'll like his service and salesmanship a lot! I did.

To buy a tool, you need to hunt down an associate. Wait until they are free. Wait for them to go and get the security key to unlock the product. Then they walk you to the door. This is the result when the corporate policy is to let criminals walk out the front door with carts of stolen goods. Home Depot did this to themselves, and now we're all dealing with this!

I went for refund, they took back 2 products but in looking at the receipt, they didn’t ring one of them up. Very frustrating.

Customer service manager Jean (Store #3825) is knowledgeable, friendly, and overall very helpful. She even walked to my car to help me load a heavy product. She deserves a raise and promotion!

BethAnn Hoepfner is extremely knowledgeable and provides outstanding costumer service! I couldn’t be more pleased!

I had special help from Beth Ann and Mark in finding flooring and a banister, then cutting the banister to the length I asked for. Thanks, Beth Ann and Mark!

I had to buy vice grips a while back because I couldn't get a chair leg off.....Home depot had a nice selection of vice grips that did the job.

I do a wide range of projects and found this Home Depot to be faster and more cost effective than shopping online. The employees are always helpful. Thanks so much!

Purchased a BOSCH dishwasher. The purchase experience was wonderful. Staff greeted us immediately when we entered the department. Once a decision was made the check out/purchase took less than 30 minutes. Staff have excellent Customer Skills

Painted my master bathroom about 2 years ago and now needed some touch up! The employee at the paint counter was able to use a sample and mix and EXACT color for me to use! It is beautiful!

My Moen bathroom products were in stock and Genesis helped me perfectly by giving great advice and helping me all through the process.

Dawn the cashier was fantastic.

3 seperate employees jumped in to help me. It was great. If you need knowledeable help , go to the Cleveland Ave store.

The Westerville THD is a good place to shop. Clean, Helpful nice employees in paint, lumber, electrical, hardware, cleaning, at the service desk and pro checkout. The one guy that stands out is Ryan in Millwork / Doors. He is great at his job, enjoys helping and is a very good reason to shop this THD.

Everyone at this store is polite, friendly and helpful. The store is always clean and organized.

If you happen to visit this HomeDepot say hello to Dawn King. She has been the most friendly, helpful and caring store representative that I have ever encountered. She always carries on a conversation and makes sure our shopping experience was as expected, or better! She never fails to impress me with her genuine personality. She truly represents quality customer care!

You will not be disappointed. She knows her job well, does it well, and is patient and friendly. Nice purchase experience. Excellent employee. And in general I almost always choose HD above 3 local competitors.

Our sales rep Beth was very knowledgeable and helpful. She was the first person we talked to about carpet and flooring and was very patient with us. Thank you!

It isn't as big or as busy as the Cleveland avenue one and I mean that in a good way.

Jean was a god send when I had some frustrating issues with an appliance delivery. She kept me informed every time she had to contact the manufacturer. She updated my order notes so if she wasn’t available another associate would know what was going on with my order. Jean made what could have been a horrible experience a lot more pleasant.

I was coursed at and threatened by one of the associates in store # 3825 (Tom in Plumbing )

Listen, we have spent countless hours in this Home Depot. From small home repairs to a complete first floor remodel… we should have actually just worked there part time. Probably would have helped pay for it! But In all seriousness, we have always had such great interactions with the workers, wether they are working the cash register, at the pro desk, stocking or helping design our kitchen, they were on top of it. The financing options were great and the team was super knowledgeable in always helping us with budgeting for each project. Home Depot Westerville is like a small community made up of some great folks. Without them, it would be just another store. Keep up the great customer care!

loaded my wood did not have to ask very nice

Outstanding customer service, very thorough and helpful staff. Low pressure sales people!

The in employee treat you like family every time I go. Very nice.

Product was fine and worked as it should

Looking for kitchen sink faucet, quickly approached & asked if we had questions or needed help. Took us to computer to look at faucet of the type I wanted not available in the store. very knowledgable about faucets and how fast they would ship. Self checkout person helped us save money. Best Home Depot experience I have had.

I shop at Home Depot frequently as it is close to home. I find that the employees are friendly, greeting me when I enter, and throughout the store, asking if they can help me find something. The shelves are stocked and the store is clean. I particularly like their paint, and the variety of plants/flowers in stock.

We bought a garden hose and a garage sweeper just the way we wanted.