Reviews for Auburn,CA #8597

We use this Home Depot a lot! Very easy to find materials. We can get in and out and on to work in no time!

I have been in construction most of my life, and have been to many, many home improvement stores. This among the best of them.

Don't plan on getting assistance if you come to this store. They are too busy avoiding customers or talking to each other. Maybe they need a change in management...

This parking lot has always been a concern with people creeping about. Now HD is starting to allow broken down RVs to “camp” in their lot.

Went and waited forever as customer service called for someone to help us. 15 minutes later we see a staff member in cabinets (we were in lighting) - she see's us and walks over to see what she can do to help. We tell her we need a light but she would need a lift. No problem - she goes over and a few minutes later shows up with another staff member to assist and lifts up to get us the light fixture we needed. Camelia - you Rock!!!!

Sorting out a bad delivery (wound up cancelled). The first clerk was nice, actually called back after making inquiries. No resolution, second time I called it was the manager who was unhelpful to the point of rudeness and then criticized the clerk as being out of line by (actually helping a customer) for making calls to GE and returning my calls.

We shop at this Home Depot consistently and are always very happy with the service. In the last year we have bought a new washer and dryer, new garbage disposal and new dish washer! The employees were patient and helpful every time we're there.

The staff are extremely professional and helpful.

Always clean, friendly employees and the shelves are always stocked.

Always clean and easy to find products.

Any special order go elsewhere, their pro desk is incompetent. Item located in Sacramento supply yard took over a month to get ordered then they pushed the delivery time to my house without telling me. No communication and no accountability. If you use them don’t count on any kind of speed. No this can’t be blamed on COVID, it all comes back to a lack of communication and a lack of urgency.

Clean, plenty of product, reasonably priced. Not outrageously busy today so I was able to get through the line quickly.

I am a recent widow and I need a lot of help and when I go into Home Depot the people there are so helpful and take the time to see that I get the right thing and are very patient with me

We had excellent customer care from an older gentleman named Fred in the Auburn Ca Home Depot. He helped us locate an item on the computer, shows where it was on the aisle, even helped us find more of them on the bottom shelf of the rack then helped us even carry a lot of these products up to the cash register… Excellent customer service!

This is a busy store. The garden area today was very helpful and there were plenty of employees around to answer questions and help load the car.

The associates at the Auburn Home Depot were very helpful and kind. We especially want to Thank Hannah in customer service for helping us with our project and an issue with our last receipt.

Great appliance representatives

Horrible customer services!! I’m deeply disappointed in this store and the unacceptable behavior of two of its employees who interacted with my child. It definitely didn’t feel like the manager took the situation seriously. He didn’t ask for my information or offer any follow up call to let me know if the employees were talked to. It’s my son’s and my birthday and we stopped by the store to look at a few things before heading out to celebrate. I made a small purchase in self check out. Then my girls and I stepped outside the loading doors so we could remove our masks and my youngest could eat her snack. My little guy who has made tons of purchases elsewhere stayed behind because he wanted to purchase a bag of chips. He said he was struggling with the payment on the machine and couldn’t figure out how to get it to accept his gift card. He said he tried to get the employee’s attention for help but was ignored. He gave up, put the chips back and headed out to me. The employee’s then yelled at him to stop and loudly accused him of stealing. He turned around and went back showing them he had nothing in his hands. It’s disheartening that both employees in that moment didn’t have enough compassion and respect to just apologize to him for the misunderstanding. Instead they let him walk away crying and feeling humiliated for something he didn’t even do. Obviously these employees wouldn’t know that it’s his birthday, that his father’s been in the hospital all week or that he was just trying to use his gift card but they would know that in their department he was a customer and should have been treated that way. The employees should have an understanding of what’s right and wrong, control over their words and actions and use good judgment when it comes to interacting with minors, especially an 11 year old child. If they felt there was an issue they should have asked to speak to the parent first before confronting the child. If the employees were watching their department so closely then they would have known that mom made a purchase on the same machine and had just stepped out. Employees within any store should be held accountable to treat ALL customers respectfully no matter their age. They should also be able to admit when their wrong and rectify the situation promptly. A simple apology to our son by the two employees involved would have went a long way. We still love Home Depot but this location is definitely no longer our preferred store.

Friendly store associates makes it easier to find items, store is clean and one associate stocking shelves was willing to let me have empty boxes. Very helpful. Appreciated letting me know that my carpet paperwork was ready to sign. Merry

Return the food trucks!! Just because one vendor messed up - your customers and staff should not suffer! This town is too small and word gets around that the food trucks, that are just trying to make a living in these difficult times, have been pulled - not good for HD and poor display of community support! Just my opinion.....

Well trained and helpful staff with a great stock of inventory.

If you need excellent customer service and care for flooring, ask for Lori Craig. She is wonderful. Very knowledgeable and treats customers like they are valued and not a bother.

Every thing I needed was in stock

Cheryle needs to retrained. She was exceptionally RUDE.

The store is easy to access, has a great stock of items and check out is usually quick. The parking lot does need a more regular cleaning -- there is trash that seems to have been there for a few days if not longer.

The "friendliness factor" of employees is "hit and miss". Some are very helpful, others are down right rude. Suggest they clean house... get rid of the rude ones. There's a particularly rude lady manager... probably the source of hiring other rude employees. Upper management really needs to work on hiring a more friendly staff to improve the customer experience at this store.

Great store with very helpful employees.

This location has the most product and knowledgeable Pro Desk in the area

As we walked through the store there were many isles I couldn’t shop because items were thrown into isles and blocked. I asked for assistance several times to help find something like a register and three employees didn’t know what I was talking about , they walked away as fast as possible. There is no customer service here. The employees seemed to be utilizing the store to make friends and were spending their time talking to their friends. I asked for their help they said they were busy . I asked if they new the person they were talking to and they said they were friends for years. The cashier was directing people from the wrong direction and using her phone . Break time would be. A better place to play on the phone Or talk to their friend, if you want to get paid for doing nothing this would be the job for you.my online experience wasn’t any better

I am personally satisfied that the store hires the HOMELESS PEOPLE from The Gathering Inn.