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Filter Reviews By:Rating, Profile, Gender, Age (224)
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Showing 1-30 of 224 reviews
Sep 23, 2022
Ten, the representative is the best
She spent the time to explain all of my options
by
Recommended
May 29, 2024
Service representatives
No one knows anything
by
Apr 28, 2024
Checkout nightmare
Previous Home Depot employee here. The checkout at this store is atrocious.
by
Apr 20, 2024
Overall 3 stars but Customer Service Kenny is the best!
Check out was a nightmare but Kenny in customer service saved the day. I wish everyone could be has helpful and attentive as Kenny. Thank goodness for a customer service member who provides exceptional customer service!
by
Jan 20, 2024
Uneducated on price match policy
The staff are uneducated in the price match policy that is clearly stated on the Home Depot website. They lack compassion and common courtesy.
by
Nov 27, 2023
Very Friendly Service
I am remodeling for my job and everything was going wrong and made an unexpected trip and made my day easy. Velux was difficult to order
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Recommended
Nov 9, 2023
"Reliable and Convenient: A Satisfying Home Depot Purchase”
Dear Home Depot,
I would like to express my sincerest gratitude to Anwar Smiley Dudley, Kenneth Carey, and the other team member who assisted me during my recent purchase of a deep freezer. Their exceptional service and dedication made my shopping experience at Home Depot truly outstanding.
In particular, I am immensely thankful to Dudley for going above and beyond to help the cashier locate the 5-year warranty that I wanted to include with my purchase. His commitment to ensuring that I received the full warranty add-on I desired was truly remarkable. His knowledge and willingness to assist were greatly appreciated.
I am delighted to have received such exceptional assistance from the Home Depot team. It is evident that customer satisfaction is a top priority for your company. The outstanding service provided by Dudley, Carey, and their colleagues has reaffirmed my trust in Home Depot as my go-to home improvement store.
Once again, thank you, Home Depot, for your commitment to delivering excellent customer service. I am truly grateful for the exceptional assistance I received during my recent visit.
Sincerely,
Major
by
Recommended
Jul 26, 2023
Home Depot Helpful In Key West
Anytime I go to Home Depot everyone I encounter is always interested immediately in helping me find what I am looking for quickly and help save time. My last visit several people in different departments were asking how they could help.
by
Recommended
Jun 7, 2023
Worst customer service ever!
With the exception of about four employees the staff at this store are terrible.
by
Mar 9, 2023
Love it
Always have exactly what I need and so much more!
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Recommended
Mar 8, 2023
Disarray of merchandise
I love the Home Depot! Angie at customer service was awesome and really helped me. A African American guy was awesome as well when he approached me and help me fine electronics.
Cashiers seemed to be standing around talking more than helping people. Two lanes open and six employees standing around talking at high volumes.
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Recommended
Jan 10, 2023
Nice clean store
Employees are helpful in locating the items that I could not find. Cutting small lumber to the size I needed was taken care of right away.
There are never any shopping carts available at the garden department entrance. You have to use the main entrance to grab a shopping cart. This is not very handy, especially if you are in a hurry. Also there are not enough employees in the dept. to assist in reaching items.
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Nov 3, 2022
Excellent Customer Service. Very professional
Easiest purchase of refrigerator I ever experienced over the phone. Nelson was very professional and polite. Had to call back a couple of times and he was always extremely helpful. Never got frustrated with me.
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Recommended
Oct 28, 2022
Checkout disaster!
Items I brought to the register had no price or bar code to scan. This stopped the checkout process. very frustrating. Not the cashier's fault.
by
Oct 18, 2022
DAMIAN IS GREAT
he was so friendly and he most definitely deserves a bonus.
sincerely,
the 4 wood girls
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Recommended
Jun 26, 2022
Great
I wanted to say that my local Home Depot store in Key West, Fl is always on point. This location always has what I need.
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Recommended
Mar 8, 2022
No Military Discount
Home Depot is taken away their military discount and turned it into some virtual id. So you can't offer a discount unless I sign up for something that I have no reason to sign up for. Offer a military discount or you don't and based on what I was just told today you don't offer a military discount unless I register for whatever fake services you're now offering. Thanks for showing your true colors home depot, I won't be shopping here anymore.
by
Feb 23, 2022
Friendly staff
Friendly staff, they asked if they could help me without being prompted.
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Recommended
Feb 20, 2022
Awesome customer service!
Highly recommend shopping at Home Depot! Tammy went above and beyond helping my family purchase all our major appliances.
by
Recommended
Feb 7, 2022
Does Not Honor Military Discount
Bought a full price item. Not discounted in any way. Not on special, clearance, sale etc. rang up as non discountable item. Cashier of course was no help. Didn’t have a clue how to use the Home Depot app. To apply the discount to begin with. Veteran’s stay away.
by
Dec 13, 2021
Best Costumer Service I have experienced in the Key West store today. 5 different people walked me to the item on the shelf I had asked help to find.
Best Costumer Service I have experienced in the Key West store today. 5 different people walked me to the item on the shelf I had asked help to find.
Also, Cashier Miralove was awesome. So positive, knowledgeable and professional…
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Recommended
Dec 10, 2021
Great customer service
Your coupon program was having an issue. Ariana went out of her way to make everything right. Now that's great customer service. I wish I could get that service at other businesses. Thank you Ariana. Excellent customer service. Alan
by
Oct 7, 2021
Great employee
Went in to get a few Halloween items and got to check out and Miralove was so sweet she made sure we had everything we needed and greeted our little one! We will definitely be back thank you so much for having workers who enjoy their jobs!
by
Recommended
Jul 22, 2021
My sales - cashier - Camilla, walked me through the store, got everything on my list quickly, was...
My sales - cashier - Camilla, walked me through the store, got everything on my list quickly, was very knowledgeable, and saved me a lot of time, including suggesting the best products. Best HD person I've worked with.
by
Verified Purchase
Recommended
Jul 8, 2021
The associate at the Garden was very friendly and very helpful
The associate at the Garden was very friendly and very helpful
by
Verified Purchase
Recommended
Jul 3, 2021
Excellent professional staff.
Excellent professional staff.
by
Verified Purchase
Recommended
Jun 9, 2021
store manager Corey was very helpful.
store manager Corey was very helpful.
by
Verified Purchase
Recommended
Jun 6, 2021
Every employee we encountered was very helpful in finding exactly what we needed.
Every employee we encountered was very helpful in finding exactly what we needed.
by
Verified Purchase
Recommended
May 24, 2021
Shopping on a Sunday afternoon, during Memorial Day weekend couldve been a daunting experience, t...
Shopping on a Sunday afternoon, during Memorial Day weekend couldve been a daunting experience, tho i had quite the opposite. A friendly accessible gentleman staff helped get down a sink top from a high shelf. I found all items that i went in for. Then, cashier Francheska was professional and swift on checking me out. The experience was seamless & gratifying.