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Filter Reviews By:Rating, Profile, Gender, Age (460)
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Showing 1-30 of 460 reviews
Dec 29, 2019
Too many things gone wrong, orders cancelled, waiting on installers to show up, awful workmanship...
Too many things gone wrong, orders cancelled, waiting on installers to show up, awful workmanship on vinyl install, paid for old flooring products to be removed and disposed of, however, and the 1/4 round trim was just so wrong and now the vinyl has separated in 3 rooms and the installer left adhesive on patio door and floor, and well, just not a good experience. Our Pro Desk person, Steve, was very kind and did a lot to troubleshoot but issues are still outstanding .I have used Home Depot over 34 years as a Contractor but I am very skiddish about our next project, as this one is 6 weeks behind schedule already. I feel when we pay ($12,000.00) in advance for product/labor/installers then they should come in a timely manner and should not have so many things wrong. Also, the biggest issue was lack of communication, until I complained to a Supervisor. I shall see if he can correct all of the issues so we can move forward to finish this job. Thank you for your time.
by
Verified Purchase
Dec 22, 2019
Service has always been good
Service has always been good
by
Verified Purchase
Recommended
Dec 16, 2019
I live across town near 32nd Street and Union Hills Rd between 2 different Home Depots. I made a ...
I live across town near 32nd Street and Union Hills Rd between 2 different Home Depots. I made a special trip for the special kids workshop that you were having. The service I received was better than what I have been receiving at the other stores.
by
Verified Purchase
Recommended
Dec 16, 2019
Great store and staff. Always like to shop here for all my needs.
Great store and staff. Always like to shop here for all my needs.
by
Verified Purchase
Recommended
Dec 2, 2019
Friendly and courteous staff who are always willing to help
Friendly and courteous staff who are always willing to help
by
Verified Purchase
Recommended
Nov 16, 2019
This particular has many knowledgeable employees that will to help you get the right products for...
This particular has many knowledgeable employees that will to help you get the right products for your project.
by
Verified Purchase
Recommended
Nov 14, 2019
Every time I come to your store I have a wonderful experience. I like your selection of things an...
Every time I come to your store I have a wonderful experience. I like your selection of things and your prices. Two years ago when I purchased my first home your store is were I purchased all the things I needed. I also purchased my pre-let Christmas tree. I come to your store now to purchased all my laundry needed and toiletries. I love the continence of using your credit card.
by
Verified Purchase
Recommended
Nov 13, 2019
Great Store! Easy access into parking lot and store. Friendly staff. Always well-stocked. I'm...
Great Store! Easy access into parking lot and store. Friendly staff. Always well-stocked. I'm in there at least every two weeks. Have never had a poor experience.
by
Verified Purchase
Recommended
Nov 10, 2019
Checkout process is very frustrating with long waits due to self checkouts are closed, and the ph...
Checkout process is very frustrating with long waits due to self checkouts are closed, and the phone only area which is usually empty will not check us out standing in line. Also the practice of parking the rental vehicles near the store vs out near the street takes parking spaces for customers. I've mentioned this to the store manager but apparently customer feedback falls on deaf ears.
by
Verified Purchase
Nov 10, 2019
Great Customer Service
Great Customer Service
by
Verified Purchase
Recommended
Nov 6, 2019
The staff are very polite and helpful.
The staff are very polite and helpful.
by
Verified Purchase
Recommended
Nov 3, 2019
Appreciate the employees. Willing to help
Appreciate the employees. Willing to help
by
Verified Purchase
Recommended
Oct 17, 2019
Ann the cashier at this location is helpful, kind, and willing to go the extra mile to help custo...
Ann the cashier at this location is helpful, kind, and willing to go the extra mile to help customers
by
Verified Purchase
Recommended
Oct 12, 2019
As a Professional I would like to give a shoutout to the staff at this store, their attitude and ...
As a Professional I would like to give a shoutout to the staff at this store, their attitude and attention to detail is OUTSTANDING!!!! the interactions that I have had with the employee’s boost my morale . I’ve had some awesome experiences at this store and I recommend this particular store to other contractors because not only will it meet your expectations on materials it will exceed your expectations for customer service needs. Thank you
by
Verified Purchase
Recommended
Sep 21, 2019
I received the help I needed in buying a lawn mower.
I received the help I needed in buying a lawn mower.
by
Verified Purchase
Recommended
Sep 19, 2019
The associates working in the garden area were GREAT! Super friendly, cheerful, professional, and...
The associates working in the garden area were GREAT! Super friendly, cheerful, professional, and provided exemplary customer service. Stefanie was awesome...THANKS!
by
Verified Purchase
Recommended
Sep 12, 2019
Kimberly, an associate in Shutters and Blinds, is wonderful to work with. She knows her stuff and...
Kimberly, an associate in Shutters and Blinds, is wonderful to work with. She knows her stuff and gets the job done with a smile.
by
Verified Purchase
Recommended
Sep 11, 2019
I shop several of the East Valley stores but this one is my favorite to shop at! The associates ...
I shop several of the East Valley stores but this one is my favorite to shop at! The associates are always helpful and friendly! The other stores are good too but this one is tops the list!
by
Verified Purchase
Recommended
Sep 9, 2019
BEST CUSTOMER SERVICE!!!!
BEST CUSTOMER SERVICE!!!!
by
Verified Purchase
Recommended
Sep 8, 2019
Not only is this location fully staffed, they are all friendly, helpful and fun to be around. Th...
Not only is this location fully staffed, they are all friendly, helpful and fun to be around. This location also is dog friendly which just adds to the enjoyment.
by
Verified Purchase
Recommended
Aug 31, 2019
Most employees are familiar with there areas and are verry helpful
Most employees are familiar with there areas and are verry helpful
by
Verified Purchase
Recommended
Aug 27, 2019
Employees were fantastic! They went above and beyond helping us get what we needed. Especially th...
Employees were fantastic! They went above and beyond helping us get what we needed. Especially the manager Jay. He helped us fit a ramp to the van of a handicapped patient whose lift had broken...taking it back in do make a couple more cuts when it did not fit perfectly the first time. Such a good man! It restores my faith in human kindness!!
by
Verified Purchase
Recommended
Aug 24, 2019
We were shopping for flooring options, a rep approached asking if we needed assistance, pleasant ...
We were shopping for flooring options, a rep approached asking if we needed assistance, pleasant enough, we chatted about some options and she shared information which was helpful in our narrowing down our selections. We decided to arrange for a floor measuring at our home to get an installed price, sat down with the rep to provide all of the information and discuss a few more details, and after all of that we were informed that there would be a $50 fee for the service. I understand the reasoning for the fee, and ended up paying for it, but it really took the enjoyment of the experience away to find out about that after the fact. Had we been informed that there was a fee in advance, we would have had a better experience. I know that it is applied to the purchase if we make one, but it would have provide a more positive customer experience if we were informed of the fee at the time we asked about getting the measurement done.
by
Verified Purchase
Recommended
Aug 23, 2019
Poor management and unfriendly staffs
Poor management and unfriendly staffs
by
Verified Purchase
Recommended
Aug 23, 2019
I absolutely love this Home Depot! The customer service in incredibly top notch! I have been terr...
I absolutely love this Home Depot! The customer service in incredibly top notch! I have been terrorizing the paint department over the recent weeks as we purchased a new home and are doing a lot of upgrades. The gentlemen in the paint department have been incredibly kind, understanding and PATIENT! As well as incredibly knowledgeable and helpful! THANK YOU TO ALL OF YOU AT THIS LOCATION!! I am so grateful for you -and so is my husband! I don't have to bug him near as much with all of the help and advice you guys offer! :)
by
Verified Purchase
Recommended
Aug 17, 2019
Love shopping at this location. Always friendly service
Love shopping at this location. Always friendly service
by
Verified Purchase
Recommended
Aug 13, 2019
Bad experience every time I go in this store
Bad experience every time I go in this store
by
Verified Purchase
Aug 11, 2019
I was in and out faster then I ever could have hoped and the cashier was more than happy to help ...
I was in and out faster then I ever could have hoped and the cashier was more than happy to help me with my questions. The only reason I did four stars was because some of the employees were eye balling me hard, I think they were expecting me to steal something cause of my clothing.
by
Verified Purchase
Recommended
Aug 10, 2019
Rosa in flooring was amazing. She went above and beyond to make us feel comfortable with our pur...
Rosa in flooring was amazing. She went above and beyond to make us feel comfortable with our purchase.
by
Verified Purchase
Recommended
Aug 10, 2019
I love my Mesa AZ Home Depot store. Everyone is friendly there and I always find what I need. Tha...
I love my Mesa AZ Home Depot store. Everyone is friendly there and I always find what I need. Thank you