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Showing 1-30 of 508 reviews
Mar 5, 2024
Customer care is pathetic
I wasted time and fuel to receive wrong ordered parts. The parts I received don’t correspond to website part number resulting in wrong parts delivery and NO attempt made by employee to have the issue fixed so others won’t have to experience what I did.
by
May 30, 2024
Helpful
I was approached by Carlee while looking for an item. She was very helpful and quick on answering any questions I had.
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Recommended
May 19, 2024
Bianca Mayorga
Bianca Mayorga went above and beyond and out of her way to help us find a product, after so many people said they were out or just pointed out to all kind of different directions. She has amazing costumer service skills which helped improved our experience!!
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May 15, 2024
Great employees
Brian helped me and was such a good help he got me what I needed cause I don’t know anything about washers and when I got home it worked great!
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Recommended
May 11, 2024
Thanks for you help Karen. Saving my items while I got my wallet
Saving my items while I got my wallet from the truck saved me TIME. I got back to site and everything installed / working! PRICELESS CUSTOMER SUPPORT!
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May 6, 2024
Great experience for once!!!
Sonia the cashier made a regular experience great once she helped us checkout and spoke with us.
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Recommended
May 5, 2024
Great customer service
Purchased a tool box and the great customer service from Donnette and Manger Dustin was excellent they went above and beyond for me.
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Recommended
May 4, 2024
Store is very convenient
Ray Plumbing was very considerat and helpful looking for a product in the store.
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Recommended
Apr 28, 2024
Improved customer service
100% improvement over last visit. Glad we gave them another chance. Fully stocked & excellent customer service.
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Recommended
Apr 21, 2024
I love Home Depot
Everything I buy it in Home Depot and I love it My FAV
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Recommended
Apr 18, 2024
Great Customer Service
Clarissa A was awesome. Very friendly and knowledgeable. She helped us in 2 different departments that weren’t hers. Made sure we were taken care of. Great work ethic!
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Recommended
Apr 9, 2024
Customer Service
If you see Emily, she’s amazing! Best attitude and customer service I’ve received in a LONG time!!!
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Recommended
Feb 13, 2024
Great service
GREAT SERVICE WILL DEFINITELY GO BACK
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Recommended
Feb 6, 2024
Always A Grest Experience
I love this store. I always receive great customer service, year round. Also, there's always knowledgeable associates to help me with anything from gardening, to tools, to appliances. This is my "go to" store for just about anything. Thanks Home Depot.
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Recommended
Dec 15, 2023
Great customer service people
Cashier Alexandria was super nice and informative
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Recommended
Dec 6, 2023
Hanna was great
Great customer service
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Recommended
Oct 17, 2023
Friendly staff
Store had all items I needed and staff was very helpful in finding my items needed.
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Oct 11, 2023
Garden area checkout
The lady at the garden area checkout is always pleasant to talk to much better than self checkout.
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Recommended
Oct 9, 2023
has what you need but...
Wend to this store for paint. Was able to search for items I needed alone, but never was offered any type of help. Wasnt greeted entering the store or upon exiting with a simple thanks! Sort of sucks!
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Recommended
Sep 17, 2023
Exemplary people work here! Large selection, great prices.
I bought almost everything I needed to do a kitchen & bathroom remodel. Every team member I interacted with was friendly and helpful. Huge appreciation for Dustin the asst. Manager, Jordan in customer service, and Demi in custom kitchens. All 3 went above and beyond, earning my respect, appreciation, and loyally. Also a sweet, very knowledgeable hispanic lady in plumbing, but I never caught her name. You guys have a great team here at the odessa store! Very impressive.
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Recommended
Aug 15, 2023
Specialist that care
The specialist in flooring kitchens appliances and doors are awesome taking care of my projects and helpful tips
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Recommended
Aug 14, 2023
Stock numbers inaccurate. Call before making a 3 hour round trip
Regarding order WJ38631605. I ordered an a/c unit online and needed it today so chose one in stock at this store, of which showed 3 in stock. When I arrived I found out my order had been cancelled and there was not one in stock. In fact there were no window units available in store. The girl that helped me said that if it shows at least 5 in stock then there is only a 50% chance of the store having one in stock. Less than 5 then they don’t have it. 6 hours off work and 3 hr round trip for this. Time of order until notified was more than 4 hours and I had already arrived. I’ll never buy from Home Depot again.
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Aug 10, 2023
Poor time to get loaded.
This store has plenty of help, yet nobody is there to help.
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Aug 10, 2023
This is now my favorite store!
I didn't get the name of the young lady who told me where the bolt cutters were, but it barely took a second for her to tell me what aisle they were on! When I went to the checkout, Nubia helped me, and she was friendly and greeted me with a smile! This is now my favorite store!
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Recommended
Aug 6, 2023
My Experience
I Finally Purchased The Washer Which is the pair of my Dryer And Couldnt be More Happier
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Recommended
Jul 25, 2023
Return hassles
First they lose part of my order then I have to come back return items I already received and paid for so that they can reorder same stuff. I live out of town and had to pay again to get reordered and then when I return later get reimbursed just a hassle
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Jun 13, 2023
Props to your location
Great improvement on customer service
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Recommended
May 28, 2023
Kat in Hardware provided exceptional customer service!
We shopped Memorial Day weekend and it was busy. We purchased 2 large garage shelves and 2 large toolboxes. Kat from hardware is an asset to this store as she helped us locate, purchase and load the items. She saw the customer service through from beginning to end and with safety, a smile and good attitude.
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Recommended
May 21, 2023
From the gardener to the decorator to the contractor-consider Home Depot
I have ordered online for a home warming gift, found rugs, storage, yard tools, home repair for DIY projects, Gift card as a gift. First home improvement place I go to for most everything.
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Recommended
May 21, 2023
Very helpful and efficient staff
This was second visit in two days and my experiences were great! Quick and easy !!