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Filter Reviews By:Rating, Profile, Gender, Age (566)
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Showing 1-30 of 566 reviews
Oct 22, 2023
Wonderful staff
My wife and I came into the store to return and item. Brandon immediately called us over to his register. Within a matter of 2 minutes , we were on our way with an instore credit that we immediately used. Brandon was very friendly and knowledgeable and easy to deal with and talk to. Will definitely be back again and plan on using this short pump location from now on. By far the friendliest staff at Home Depot work at this short pump store. Thanks again Brandon.
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Recommended
Oct 18, 2023
Very good shopping experience!
Denise in the lawn and garden area assisted me, she was friendly and knowledgeable about the products in her area.
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Recommended
Oct 14, 2023
Great Help
We walked into Home Depot without knowing how to solve our problem. It’s as simple as this, a very high ceiling, a customer who is afraid of heights. With no idea about what kind of bulb I needed. Mr. Brothers was so kind to us and helped us leave very satisfied. Sometimes it’s not about spending thousands of dollars on an appliance. Sometimes it’s about something simple that will keep you coming back again and again.
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Recommended
Sep 1, 2023
Better than expected
It has been a while since shopping at this location. I found everything I needed and the employees were very helpful.
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Recommended
Sep 1, 2023
Best Customer Service
Each time I visit the Short Pump Home Depot all the orange apron people are so polite and helpful. This store has a customer centric culture that eliminates any apprehension that I may have when shopping for items.
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Recommended
Aug 19, 2023
Outstanding Customer Service!
The customer service at the Short Pump Home Depot is second to none. David, Steve, and Kela were especially PHENOMENAL! Thank y’all so much!
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Recommended
Jul 29, 2023
Courteous staff
Nice to see that Home Depot honors the military.
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Recommended
Jul 26, 2023
Great service
This particular Home Depot (RICHMOND/W BROAD Store #4611) is my preferred store, even though there is another Home Depot closer to me. The people here are always friendly, helpful and knowledgeable.
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Recommended
Jul 22, 2023
I guess basic tools are too obscure to stock now.
Wanted to look at drill presses. Needed a tap and die set. Needed a bit adapter. Literally none of those things stocked anymore. Not even an empty place on the shelf. And we wonder while American retail establishments are dying.
I drove over 90 minutes for nothing.
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Jul 8, 2023
Rude employees, can't navigate store.
Couldn't find a cart. Asked an employee. Got told they were "at the exit" and suggested [edited because review won't let my include the same profanity the employee used]. Once I had a cart, I literally couldn't navigate the store because there was so much clutter blocking the aisles.
This was my first time back to this store after they delivered my $13000 mower to the wrong address three years ago, so I'm 100% done with this location.
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Jul 4, 2023
PMA
Positive Mental Attitude is what greeted me, helped me and advised me further on some options I would not have know about otherwise. Great experience on this shopping day and all smiles was had. Definitely made me want to return as am going to be doing a remodel IF my offer on a house is accepted! Whoop!
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Recommended
Jun 28, 2023
Great customer service!
5 star Chubby was an excellent cashier and manager! 10/10 customer service, attention to detail, and personality. Yall best get this man his wireless controller to undo the security tags! He will be the #1 reason I will return to this Home Depot location.
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Recommended
Jun 28, 2023
Great customer service
Had a great Customer service experience at HD. Rakele was super helpful! I have seen the competing stores and HD vary their customer service levels. I enjoy excellent customer service as provided by HD now. I hope they keep it up!
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Recommended
Jun 24, 2023
Garden Center
Great Garden Center - prices, selection & service.
Rakele was most helpful & pleasant with one & all!!
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Jun 19, 2023
Very helpful
Cashier was very helpful and polite
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Recommended
Jun 10, 2023
Variety of items and services
This store has many items in stock. I was looking for something that was not in the store. I was taken to the Pro desk to look up the item which was found and delivered to my house free. They also offered a referral service for my deck and fence project. They offered information about a storage shed which I may need later.
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Recommended
Jun 7, 2023
Clean, organized, and easy to find what you need. Great customer service.
I always go and get my plants every year from Home Depot. They always have what I need. Everything is organized. And the customer service is outstanding.
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Recommended
Jun 6, 2023
Great place to shop great customer service and friendly,very well stocked.
Great customer service which you can't get at most places to shop.
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May 15, 2023
Picking out appliances
Charlie Bialkowski was the best Salesperson we have experienced in a very long time.
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Recommended
May 2, 2023
good store operation
well run store well staffed
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Recommended
Apr 20, 2023
Great service
Stuart at checkout was exceptional with helping me apply for a credit card
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Recommended
Apr 5, 2023
Ridiculously unhelpful
We came in for paint and the gentleman at the counter who helped us was clearly ready to leave. He asked minimal questions to determine our project needs, which resulted in us taking home the wrong paint color and type (he gave us satin instead of semi gloss). Now that we realized it’s the wrong color and type, Home Depot says that they can’t help us at all because paint is non refundable and we would need to purchase the right type of paint, thereby costing us double the money and time. It is ridiculous that Home Depot will do nothing to remedy this situation.
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Mar 23, 2023
Great Check-out Clerk
A clerk, named Rakele, was extremely helpful in assisting me scan my items and assisting with a problem with my credit card. She was engaging, very professional and went out of her way to assist me when I had to return to my car to get my wallet. She should be an example to others for her excellent customer service skills.
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Recommended
Mar 22, 2023
Fantastic help in the appliance section!
Charlie helped me buy a dishwasher and he was professional, respectful, knowledgeable, kind, and fast. From walking in the store, he had me checked out in about 30 minutes.
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Recommended
Feb 16, 2023
Great help with projects in our home!
We have found The Home Depot as a one stop home improvements lifeline. Over the years we have found ourselves in many areas of needing guidance with improvements and needed repairs. We have always been rewarded with great products and excellent advice!
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Recommended
Feb 2, 2023
Friendly and helpful staff
I always have a positive experience in the Short Pump store. Employees always go
above and beyond to help and they friendly and polite.
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Dec 6, 2022
Customer Service above and beyond
I was recently at the Home Depot on West Broad Street. First, Muhammed helped me get the tool I needed and made sure I got the best price, beating the price of a major online company. Then, when I returned to the parking lot my truck had a flat tire. I went back in the store and a young man was willing to go to his car to get a pump to air it back up. Upon closer inspection, the side was cut (due to me hitting the curb on the way in). As I informed the store employees of my limited heart function, one of the guys said he would change my tire for me. Jeff was very patient and changed the flat tire and had me on my way. Great costumer service. I will make this store my first stop for home improvement needs.
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Recommended
Oct 22, 2022
Excellent Customer Service
Rakele went out of her way to assist me at the self checkout and provided 5 star customer service!
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Recommended
Sep 27, 2022
Couldn't buy an item??
I found a pack of floodlights in a section of clearance items. When I got to the self checkout, a clerk saw that they had rung up for .01 each box. I had 3 and a bunch of other items. A pair of garden gloves didn't ring up correct price so i called an attendant. She saw the .01 item and said I couldn't buy them and deleted them and took them out of my bag. I don't think that was right!@
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Sep 26, 2022
Fall gardening item are in and well stocked
Looking for fall flowers and lawn treatments , well HD has them now, plus they have employees who actually greet you and don’t act like you are bothering them when you ask a question