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Showing 1-30 of 884 reviews
Jun 6, 2020
Dont be afraid to ask these friendly employees for help. They WILL help you, unlike the store in ...
Dont be afraid to ask these friendly employees for help. They WILL help you, unlike the store in CICERO or in OAKBROOK!
by
Verified Purchase
Recommended
Jun 4, 2020
The store is very well organized, making it very easy to find merchandise. And when I can not fin...
The store is very well organized, making it very easy to find merchandise. And when I can not find a product, employees are very courteous and helpful.
by
Verified Purchase
Recommended
May 26, 2020
Waited in line for over 30 minutes. Called prior to assure the item was available and come to fin...
Waited in line for over 30 minutes. Called prior to assure the item was available and come to find out the associate could not locate it. System showed 44 on hand. Had to sacrifice and just buy the next larger air conditioning unit.
By far the HD in Broadview is the MOST disorganized and associates seem to know nothing or very little. Many need to training or see if they have proper knowledge to be on the floor.
by
Verified Purchase
May 8, 2020
great place to shop....always find everything on my list employees are so friendly and helpful su...
great place to shop....always find everything on my list
employees are so friendly and helpful
such a variety of merchandize - love it!!!
by
Verified Purchase
Recommended
May 3, 2020
The store is well stocked, and the procedures for customer access control during COVID-19 while s...
The store is well stocked, and the procedures for customer access control during COVID-19 while somewhat inconvenient when compared to other times, were well thought out and utterly appropriate considering the current, unfortunate situation. However, the staff had an entirely inappropriate, if not dangerously cavalier attitude about facial masks. For some unfathomable reason, the cashiers were all wearing their facemasks in such a way that their noses and UPPER LIPS were all uncovered. This is not healthy nor safe. If you are above the age of 45, you are at high risk for COVID-19. Think seriously about how badly you need to shop at this store if you value your health and safety.
by
Verified Purchase
May 2, 2020
Knowledgeable patient and courteous
Knowledgeable patient and courteous
by
Verified Purchase
Recommended
Apr 27, 2020
Every one is always calm and cheerful and most important very helpful .
Every one is always calm and cheerful and most important very helpful .
by
Verified Purchase
Recommended
Apr 8, 2020
Those ladies at curbside were great. Smiled, were friendly, got our stuff quickly, put it in the ...
Those ladies at curbside were great. Smiled, were friendly, got our stuff quickly, put it in the card. Great attitude considering they are working outside and because of Covid-19.
by
Verified Purchase
Recommended
Apr 4, 2020
Fine enough
Fine enough
by
Verified Purchase
Recommended
Apr 3, 2020
The employees in this store are friendly and very helpful.
The employees in this store are friendly and very helpful.
by
Verified Purchase
Recommended
Feb 28, 2020
Store was clean well stocked and organized. friendly staff are very accommodating.
Store was clean well stocked and organized. friendly staff are very accommodating.
by
Verified Purchase
Recommended
Feb 14, 2020
Even though the associates don't seem that busy they are unwilling to help you find an item. Prep...
Even though the associates don't seem that busy they are unwilling to help you find an item. Prepare yourself for a long walk.
by
Verified Purchase
Feb 2, 2020
The majority of the associates at this store are very friendly and helpful. The check out lines a...
The majority of the associates at this store are very friendly and helpful. The check out lines are pretty quick. Sometimes items are not priced competitively.
by
Verified Purchase
Recommended
Feb 1, 2020
Great customer service.
Great customer service.
by
Verified Purchase
Recommended
Jan 22, 2020
We like the store because it's well-organized and is always fully stocked. also we really like it...
We like the store because it's well-organized and is always fully stocked. also we really like it because the personnel tend to be credible and to know something about their products that they sell. We also like the store because if there are any problems that arise they are easily solved. The fact is that when we have had concerns store personnel have always been there to help us to make a good solution for us and make us want to come back and do more business with them. So, not every location of a big box store can claim this but this is our experience with this location and we think you will like these folks too.
by
Verified Purchase
Recommended
Jan 18, 2020
This store is clean and the employees were very cordial
This store is clean and the employees were very cordial
by
Verified Purchase
Recommended
Jan 11, 2020
Clean store with friendly staff but lacks a little bit on merchandise knowledge.
Clean store with friendly staff but lacks a little bit on merchandise knowledge.
by
Verified Purchase
Recommended
Jan 8, 2020
I was impressed with the level of service, I received from associates in various departments. Th...
I was impressed with the level of service, I received from associates in various departments. They were knowledgeable and friendly.
Thank you, Home Depot for finding the best employees to represent the company.
Well done!
by
Verified Purchase
Recommended
Dec 23, 2019
Most employees are very helpfull but some are not
Most employees are very helpfull but some are not
by
Verified Purchase
Recommended
Dec 17, 2019
A washer hose, purchased with and installed with a stacked washer-dryer from this store, catastro...
A washer hose, purchased with and installed with a stacked washer-dryer from this store, catastrophically failed 13 days ago. Since then I have been shuffled to and talked to three different corporate insurance representatives, none of whom believe the responsibility is theirs. Store management has failed to return phone calls and has been of zero assistance. Fortunately, I arrived home in time to turn the water off to the building to prevent further damage to my home and others in the building, but the store has thus far failed to acknowledge any responsibility or payment for the emergency plumber I had to call. I would not wish this retail experience on any potential customer of Home Depot.
by
Verified Purchase
Dec 12, 2019
The worker do not want to help you to much.
The worker do not want to help you to much.
by
Verified Purchase
Recommended
Dec 7, 2019
I stopped at the store to purchase items for my kitchen remodel project a lady named Maria help m...
I stopped at the store to purchase items for my kitchen remodel project a lady named Maria help me with my grout choice my backsplash material to go under my hood fan she was absolutely amazing she was multitasking stocking shelves still looking around at customers asking if she could help them find anything good job Maria you made my five stars Maria
by
Verified Purchase
Recommended
Dec 3, 2019
Giovanni Delgado in wall coverings knows his stuff
Giovanni Delgado in wall coverings knows his stuff
by
Verified Purchase
Recommended
Nov 11, 2019
We appeared at the Broadview Home Depot to return a sump pump and to purchase the correct item th...
We appeared at the Broadview Home Depot to return a sump pump and to purchase the correct item this time. We arrived with so much confusion and uncertainty. We were unclear as to the; comparison of products, capacity, capability, horsepower functions, sustainability, and the list goes on. JEFF erased all our concerns, we even got a quick education. Example; We never knew about the differences in a sump pump versus a utility pump (or that a utility pump even existed). JEFF made sure we did not purchase the wrong item. JEFF made sure we got what fit our needs the best. We are very happy with our product. We are even more excited about the awesome service we received at the Broadview Home Depot. They are very professional, courteous, patient, and most importantly knowledgeable. Why do I say "knowledge" is most important? On a previous trip to a Home Depot, the staff was professional, courteous, etc, but they suggested and steered us into purchasing the wrong item.
by
Verified Purchase
Recommended
Nov 9, 2019
Thaila Baez was very helpful in flooring department
Thaila Baez was very helpful in flooring department
by
Verified Purchase
Recommended
Oct 27, 2019
I am currently a first time home home and I must say I am always shopping at home depot. The cust...
I am currently a first time home home and I must say I am always shopping at home depot. The customer service is excellent and the staff is very knowledgeable about their products. Specially the tall older gentleman in the plumbing department I believe his name is Jeff and he is the Jedi Knight of plumbing.
by
Verified Purchase
Recommended
Oct 25, 2019
Broadview home depot was clean. I was only greeted by 2 Associates. Despite the several Associa...
Broadview home depot was clean. I was only greeted by 2 Associates. Despite the several Associates that walked by me.
by
Verified Purchase
Recommended
Sep 20, 2019
Store is consistently disorganized. The worst, however, is there are often no cashiers on duty an...
Store is consistently disorganized. The worst, however, is there are often no cashiers on duty and only self checkout available. This is horrid customer service and bad business practice. People with jobs is a better reflection of excellent customer service than using AI to replace humans..
by
Verified Purchase
1 found this review helpful
Sep 17, 2019
The employees at the Broadview Home Depot are especially helpful. They know the answers to my qu...
The employees at the Broadview Home Depot are especially helpful. They know the answers to my questions and if not can usually find someone immediately to help. They are cheerful, friendly, and, go above and beyond to provide great customer service.
by
Verified Purchase
Recommended
Sep 9, 2019
Customer service is the worst...I will never go there again
Customer service is the worst...I will never go there again