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Filter Reviews By:Rating, Profile, Gender, Age (482)
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Showing 1-30 of 482 reviews
Feb 24, 2022
Great service
I visit this store quite often and have always found the staff to be exceedingly friendly and helpful. I just walk in, tell someone what I am shopping for, and am immediately taken personally to the right location. Saves me a lot of time!
by
Feb 3, 2022
Exceptional Customer Service
Two employees at this store, J** and J** in customer service, went above and beyond to help me resolve a problem of my own making. I am so very grateful and appreciative. I am a Home Depot customer for life!
by
Recommended
Dec 12, 2021
Knowledgable and caring employees!
This store consistently solves my problems by providing experts who are able to guide me step by step through a job I have never attempted. What a help that has turned out to be!
by
Recommended
Oct 27, 2021
great service
everyone at the pro desk are very friendly and attended me and helped get all my needs thank you so much 10/10!!
by
Recommended
Oct 2, 2021
Stiles Should be Running the Store
Went to check out and had issues with a product barcode. He came to the rescue of another employee who couldn’t figure it out. Stiles got it done, while answering questions from two other employees, then jumped and helped two other customers, then came back over to help me one last time. He thanked me for coming in and was awesome! That man had a great attitude, problem solved, and made me feel valued as a customer. If he wants a job in mortgage, I would hire him right now. Self-Checkout is stressful enough and him being able to address the issues as quick as he did shows how dedicated to excellence he is. I am very impressed.
by
Jul 25, 2021
It's the closest big box so I go there, but customer service is terrible.
It's the closest big box so I go there, but customer service is terrible.
by
Verified Purchase
2 found this review helpful
Jul 20, 2021
Staffs are very friendly and accommodating
Staffs are very friendly and accommodating
by
Verified Purchase
Recommended
Jul 10, 2021
Very professional and friendly staff members, who quickly helped me find what I need. And this is...
Very professional and friendly staff members, who quickly helped me find what I need. And this is every single visit I make to Home Depot. Absolutely the go-to place for home improvement!
by
Verified Purchase
Recommended
Jul 5, 2021
It was a little difficult to find someone to help me. A young person helped show me the location ...
It was a little difficult to find someone to help me. A young person helped show me the location for what I was looking for but he had to get someone else with more experience to help me with my purchase. Perhaps he had not been there very long. He was nice, but just did not know.
by
Verified Purchase
Recommended
Jul 2, 2021
Home Depot always has everything I need at any time. Very convenient store.
Home Depot always has everything I need at any time. Very convenient store.
by
Verified Purchase
Recommended
Jul 1, 2021
Great store.. except for the rude cashier lady at lumber checkout AM shift.
Great store.. except for the rude cashier lady at lumber checkout AM shift.
by
Verified Purchase
Recommended
1 found this review helpful
May 31, 2021
Was directed by Home & Garden to customer service for a potential mulch delivery. Robert was the ...
Was directed by Home & Garden to customer service for a potential mulch delivery. Robert was the associate I dealt with. Not sure I have ever interacted with a Home Improvement store employee as patient, knowledgeable, and friendly as Robert. Robert made it a pretty incredible experience and I probably ended up saving a ton of money because of him!
by
Verified Purchase
Recommended
May 27, 2021
Robert in Customer Services went above and beyond to help us! We had a difficult request and he w...
Robert in Customer Services went above and beyond to help us! We had a difficult request and he was patient with us and did everything he could to make sure we were taken care of.
by
Verified Purchase
Recommended
May 9, 2021
This location is a very good store always clean and helpful employees and I give time 5 stars. T...
This location is a very good store always clean and helpful employees and I give time 5 stars. There is one problem that drives my crazy and that is the Loading Zones at are useless! This has always been a problem at all stores! It not really HD's problem but some Pro and Non Pro member seem to think it is there own personal parking area.
by
Verified Purchase
Recommended
Apr 15, 2021
Their staff are helpful and knowledgeable.
Their staff are helpful and knowledgeable.
by
Verified Purchase
Recommended
Mar 28, 2021
Betow from lumbervis awesome! Very helpful. Took his time to show me what I need, and help me t...
Betow from lumbervis awesome! Very helpful. Took his time to show me what I need, and help me to find the itemscI need although it wasn't in his department. Made my trip enjoyable. Will come back to this store because of him.
by
Verified Purchase
Recommended
Mar 21, 2021
The store was cleaned and organized and very friendly employees
The store was cleaned and organized and very friendly employees
by
Verified Purchase
Recommended
Mar 17, 2021
Cashiers have no clue and are not helpful at all.
Cashiers have no clue and are not helpful at all.
by
Verified Purchase
Mar 8, 2021
Chris (Customer Service) went above & beyond to process my Returns; he took time to resolve the i...
Chris (Customer Service) went above & beyond to process my Returns; he took time to resolve the issue & called the Online Dept. to locate the item numbers for my items in order to complete my Returns. I highly recommend this location in Richardson (Coit/Campbell) for all your home improvement purchases due to their excellent Customer Service & give them 5 Stars A+++++
RonI appreciate
by
Verified Purchase
Recommended
Feb 12, 2021
Kaurtney (Store Mgr.) resolved my issue 100% & she took the time/interest to ensure my complete s...
Kaurtney (Store Mgr.) resolved my issue 100% & she took the time/interest to ensure my complete satisfaction on a product return. She was friendly & demonstrated she genuinely cared about me as a customer & resolving my issue completely. She ensured I will continue to be a dedicated Home Depot customer for years to come. Thanks again to her & her team for talking care of me & making feel like a valued customer.
Regards,
Ron Revell
by
Verified Purchase
Recommended
Feb 8, 2021
Robert T. Help me today with a complex order. He was amazing. I am 60 years old and this was far ...
Robert T. Help me today with a complex order. He was amazing. I am 60 years old and this was far and away the best customer service experience I have ever had in my life. Robert outlined the choices I had in each category of my order and helped me decide what was best for my situation. He was polite, professional, patient and proactive. This guy kept calculations in his head about all forge details in my approximately 150 item order and each time I change the details of the order, tracked and adjusted his calculations of my order to ensure I had what I needed. I love this store. Robert T. is a champ!!!
by
Verified Purchase
Recommended
Feb 6, 2021
I was one negative experience away from never using a Home Depot again. The experience at this lo...
I was one negative experience away from never using a Home Depot again. The experience at this location and the friendly manager has earned my loyalty. I drive right by 2 other HD locations to shop at Coit and Campbell
by
Verified Purchase
Recommended
Jan 30, 2021
Everything was really nice & neat
Everything was really nice & neat
by
Verified Purchase
Recommended
Jan 25, 2021
Highly disappointed in the customer service my multiple associates in the same visit. If they don...
Highly disappointed in the customer service my multiple associates in the same visit. If they don’t know the just say they don’t know. Not I’m unsure let me see if I can find out or even check Customerservice to see if they can help. Nope. Just I don’t know.
by
Verified Purchase
Dec 30, 2020
Martin was very helpful in cutting plywood into special strips for me. Big thanks!
Martin was very helpful in cutting plywood into special strips for me. Big thanks!
by
Verified Purchase
Recommended
1 found this review helpful
Dec 29, 2020
Personnel here seem to know their inventory, and are most helpful 98%. I find the younger Staff ...
Personnel here seem to know their inventory, and are most helpful 98%. I find the younger Staff are quite eager to assist!
by
Verified Purchase
Recommended
Nov 9, 2020
I’m building a fence a little at time And having a Deck on our country house Build buying the su...
I’m building a fence a little at time
And having a Deck on our country house
Build buying the supply’s
I’m the old man walking slow
KP Dallas Tx
by
Verified Purchase
Recommended
Nov 2, 2020
I have been shopping at this store for over 3 years now and they help me a lot I’m doing my COVI...
I have been shopping at this store for over 3 years now and they help me a lot
I’m doing my COVID 19 home improvement
Building a new fence 8 foot horizontal board on board
And I’m the old man you see walking slowly
by
Verified Purchase
Recommended
Oct 14, 2020
Won’t be back. Was told delivery of 2 toilets not possible, loaded 2 boxed toilets in small SUV, ...
Won’t be back. Was told delivery of 2 toilets not possible, loaded 2 boxed toilets in small SUV, leaving no access to my backseat, no visibility out back window and I’m a 67 yr old female living alone. Can’t physically unload my car and was connected to a plumber who couldn’t get out for a week. Lost this customer forever.
by
Verified Purchase
Sep 25, 2020
I was going to buy an inexpensive paint sprayer. Employee (Jeff) asked how many times I would use...
I was going to buy an inexpensive paint sprayer. Employee (Jeff) asked how many times I would use it. He explained all the features of the professional model and showed me the chart on what spray tips I would need. He upsold me over $300 which will same me more in the long run. This is a very good Home Depot.