E Spokane #4714

I go into this home depot #4714 tonight to buy a toilet seat. I get ignored when I request help from one employee working on a computer at a nearby station. 2 walk passed me in the main interior aisle & make eye contact as I ask for help & keep going. This isn't even the 'problem'. I find the toilet seats, I make my selection, I go to the checkout line. 1-4 are in use, I notice the lady at 5 is printing her receipt. I go to 5. My scan gun on the upc of the box fails once. Then twice. Then I'm grabbed by my wrist, the gun is taken from me by the employee at the checkout stand & he physically moves me back. I am just stunned... He cannot get it to scan either. I am just standing there, he's not really talking. Then he has to enter the upc manually, then I get to be chewed out for not using 1-4 because he was closing this side. This is prompted by me saying if we're going to be this 'involved' & physical in a checkout why not just open a lane & check people out. My turn to make the payment for the $46.81 toilet seat. The chip error's once from insertion... This immediately prompts the man to take the credit card from me, bending it in the process, jamming it home to fail the chip error twice & then succeed on the thrice attempt. He hands it back to me & is seemingly astonished that I'm appalled. I'm so serious here I grew up in an Earnhardt/Stewart fandom family. I've been shopping at home depot forever, sure I've had bad experiences before in my life. I'm 32 years old. Never have I ever. Ever. Ever. Been literally grabbed, moved away by an employee, had their back to me, nearly refuse to talk, then take my payment method from me, then choose to begin chewing me out, all while I'm just staring shocked & being told off essentially for not going into the line from 1-4 & how should I have known any of them closing one side etc... Ok then he bends my credit card, hands it back to me, & looks ASTONISHED that I'm upset & demanding he return the toilet seat after that interaction. My receipt says 'Kyle'. I don't know if that's who it was, but this receipt for this toilet seat that gets returned. Pull the video. Watch the man grab me by the wrist & move me away when the scan gun fails. Watch him take the payment method away, it's bent you can literally see the photo attached. Absolutely never have I ever in my entire life. Been treated anything like that by a 'customer service employee. I cannot believe that is remotely legal what happened tonight. Look into this event. I am literally from a tony stewart fandom family & am probably never going to return to home depot for the rest of my life because of this singular event. Good day.

Hope helped some with when I was in the store to buy a Lawn Tractor. She not only helped me but was able to multi task and help other customers and employees as well all why giving me an above and beyond experience. Most the time when an employee ask me if I need help I just tell theme no because they usually end up wasting my time and and have no clue what I'm looking for or know much about the products that they sale. Hope was having to tell other employees what else things where on and where to find them. She was also checking out other customers and filling orders why I was on the phone with their customer support helping with with the credit app. It was suck a relief to see someone that knew what they were doing and good at their job. It’s such a rare thing these days.

Excellent customer service. I've been shopping Spokane Valley Home Depot #4714 for approximately 20 years. I've been to a couple different home depots in the Spokane area, I might be prejudice, however finding the right products is not an easy task. The staff members are not easy to find nor as helpful.

I've been in this store many times & have found each product I needed & all the products I've bought have performed as promised. If there ever was a problem, the customer service desk was quick to rectify any issues. Very caring service. Thank you.

Have used this store for 12 years. No matter what I need there's an employee to assist.

Gretchen is such a awesome associate she saved me a lot of money thanks

Everyone is very engaging, helpful, and friendly!

Though a little under staffed in my opinion, it's nice to find those few that are quick to see that some of us just need a little help. Props to Richard and Valeria at the Spokane Valley Home Depot.

When i call spokane valley tool rental store they have continuously hung up on me for past year.....when i call liberty lake and also the north store they seem to answer there phones and are never rude

With the negative temperatures we had a pipe burst in a bathroom around 7:30PM. We ran to home depot after cleaning everything up. When we walked in we were greeted by Cynthia, who directed us to the right area to gather the parts we needed. We still looked confused so she sent Matt from Plumbing our way to help. Thank you Cynthia!! Matt was extremely helpful and informative. He gathered all the parts we needed after we described our issue and the parts that broke. Matt walked us through the steps of replacing the parts. Mind you this is 30 minutes before closing. We did not feel rushed at all. Matt was truly our savior that night and we left feeling confident in the work we needed to do when we got home. We were able to replace the parts with no issue, thanks to Matt.