Eagle Creek #2014

I purchased a NEW 2024 Lawn Tractor on-line after the store refused to process my order at the store. The tractor I received was a different model and year (2022). It was apparent that the tractor was sitting in the store's inventory, outside, for a significant period of time. The fenders were broken, the controls rusted, the battery used and the engine oxidized. ANYONE could see this tractor was not NEW and fit for delivery but the store team made a conscious decision to deliver it anyway. They actually sent it out in a box truck, unsecured to a wooden pallet and not securely wrapped. It took 3 THREE attempts to have the tractor picked up and returned because each time "the wrong truck" was sent to pick it up. This whole process started on March 31, 2024 and not resolved until May 14, 2024. Numerous phone calls had to be made to customer service and the store, usually ending in frustration. One of the store managers, David, actually took responsibility, apologized and had the tractor picked up with the correct truck on May 3rd. Unfortunately, the refund was never processed and it took multiple phone calls to the store to secure the refund. The manager that finally processed the refund actually thought it was appropriate to scold me for being frustrated and "rude" to her staff because "hey, mistakes happen". This store management team displays organizational incompetence coupled with a complete lack of customer service skills. With so many other home improvement centers to choose from, I will NEVER return to Home Depot.

I needed two pronged replacement bulbs for my porch light, but I needed a certain size which only Home Depot carried.

Buying my refrigerator was timely and efficient!

Staff at this location are so friendly and helpful!

This is a great place to shop as there is staff everywhere to help you find what you need. The store is not cluttered and labeled well. Great place to shop.

Silas was so very nice and helpful with loading our purchase into our truck!

Rob on High School Road is AMAZING!

I went into the store and got my things and got out,the staff were nice and friendly, no problems at all.

With everything going on today is was so nice to enter a store and get greeted and great customer service all in one place. From the guy stocking the shelves to the workers thru our the stores. Hats off to you!!!!!