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Showing 1-30 of 658 reviews
Sep 27, 2022
The Home Ghetto
Amazing with all the gentrification in the area the need for security all over the store. Never ending cluttered aisles with pallets of products. Empty shelves, etc...
by
Sep 26, 2022
Great store and exceptional staff.
I visited all the Home Depot stores in Albuquerque. I finally stopped at the #3501 and made my purchase. The sales person was helpful and patient with me as I looked around. She answered all my questions. I trust GE appliances and I’m looking forward to having my range delivered and installed. Thank you
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Recommended
Sep 25, 2022
meh
Employees there are really not interested in helping you find items and the item I wanted is consistently out of stock.
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Sep 23, 2022
Water Heater Purchase
I priced the type of water heater I need at several stores and found Home Depot to have the best price. I received assistance contacting the installer, who has an AAA+ rating on the Better Business Bureau website. It was a positive experience.
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Recommended
Aug 18, 2022
Can't pay cash at self checkout..
I don't understand why you can't pay cash at tge self checkout. If you won't let people pay cash there, then open up a dedicated line so that you can move people more quickly out of the store. Is cash a crime now to use?
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Aug 18, 2022
Gary
An excellent employee! Thank you!
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Recommended
Aug 3, 2022
Great customer service
I had to return some items I ended up not needing and the return counter made it quick and easy
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Recommended
Jul 16, 2022
Wonderful customer service
I'm so happy to walk into a store, ask a store employee for help, and actually get help. The rep, Kyle, was not in the dept I needed, but he went with me to the dept. Another employee, Lyndsay, came in and helped me with my purchase. They were both great, knowledgeable and helpful!
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Recommended
Jul 8, 2022
Location
The location of this store is not great - a rough neighborhood known for crime and panhandling. I appreciate the fact that every time I have visited this store there have been visible security guards and or a police presence - making the experience safer and more comfortable.
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Recommended
Jul 8, 2022
Employee help
Plenty of employee help around the contractor areas, but less so arounbd the average person looking for an item.
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Recommended
Jun 25, 2022
BAD CUSTOMER SERVICE
Worst HOME DEPOT I’ve EVER been too. The MANAGER lied to face about a warranty water heater. Ethan is the worst manager I’ve ever meet. Very dismissive of your concerns. I almost want to file a lawsuit!!!!
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Jun 6, 2022
Excellent customer service
I shop HD almost daily. That said I have always had such great interaction with my cashier Cassandra. She is always so helpful and can point me where I need to be. I always return just for the friendly interaction. Such a change!
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Recommended
Jun 3, 2022
Susan was AWESOME!
5/5 for Susan today! Thank you for your help today!
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Recommended
May 30, 2022
Great Home Depot!
Always clean, friendly and easy to navigate in this Home Depot. The staff is helpful and I can always find someone to help out every time I visit the store.
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Recommended
May 4, 2022
Rude staff , always full of thieves, lack of staff
Zyn is the worst person I have ever seen in my life and I was told she is one manager here.
The best and nicest staff is Rick (door/windows department).
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Apr 30, 2022
Store Stock Very Good
finally carrying a small selection of organic plants mostly herbs peppers and tomatoes. need to water your plants
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Recommended
Apr 21, 2022
I always receive great customer service at the store no matter which department I’m in it turns out that Jack in the blind department went above and beyond to help me get the right size blind Very grateful to Jack
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Recommended
Apr 20, 2022
Satisfied with my purchase
I purchased a Rheem Propane water heater. It was some what an easy install and the product is performing as expected. I do like this product. Unfortunately, the price was a bit high. I do wish circumstances would have been better when purchasing. Very little employee interaction.
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Recommended
Mar 30, 2022
Good Customer Service to Rectify Defective Product
Shout out to Denise B, store manager, for going above and beyond to help get a defective product replaced. While the two extra trips to HD (at 70 miles round-trip each) and extra cost to have a plumber remove and replace the defective toilet are an added expense I'm not happy about, Denise was helpful, pleasant, and professional. She made sure to make the process as easy as porcess despite a complicated situation. Thank you for that.
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Recommended
Mar 9, 2022
loss prevention and being shadowed
unfortunately this store has went downhill in recent months, there are way too many thieves that have damaged this stores reputation, and the security is a bit overbearing in their methods, they'll follow anyone they believe is a thief. it's unfortunate that they profile a certain group of people more than another set. I've had to speak to managers on three different occasions about this. I think they've changed their policy, because it seems to be getting better. it was better when the police were at the store, at least some of the criminals knew that if they got caught by a police officer they were going straight to jail and it cut down on the shoplifting.
Other than that major flaw, everything in the store is great, the employees are awesome. they help out and go out of their way to make sure that you get the right part or use the right methods to finish your project.
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Recommended
Mar 4, 2022
Wonderful employees!
We bought pavers and had excess that needed to be returned. Frank and the forklift driver were amazingly skilled. They got the pavers out of our SUV with ease, counted them quickly, and we're a lot of fun to work with.
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Recommended
Jan 12, 2022
Great Employees
Stephanie, Lyndsay and Colleen in the kitchen design department are excellent
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Recommended
Jan 8, 2022
Dancing Grandma Cashier
Love how the staff didn’t force the mask mandate on me. The cashier Fritawas a sweet lady dancing, smiling and laughing. Made my shopping experience at this store a lot more enjoyable.
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Recommended
Jan 6, 2022
Great employee
I bought a motor oil not too long ago, no one wanted to help or even come and ask. Except Allen (lot guy) helped me find the item and even got it down from the top shelf. Need more employees to have that working mentality
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Recommended
Dec 29, 2021
Rental Center is Great!
I have found the Home Depot rental center at the Eubank store to be great, having exactly what I needed and the person running the center was most helpful.
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Recommended
Dec 28, 2021
Great help
Would like to thank the help I got from Frank from online orders. Also big thanks to Susan from the customer service desk. Thank you both for your time and getting everything taken care of for me
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Nov 20, 2021
Great
TCB Taking care of business
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Recommended
Nov 18, 2021
great value on appliances
Great incentives! No photos
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Nov 15, 2021
Disappointed
For me Home Depot was always the better of the two big stores. I was totally disappointed with this experience as the delivery and installation of my carpet was horrendous. Trying to reach the local store to solve the problems was also a challenge as I could hardly ever get a live person to talk with. One experience: I asked for the salesman at least 12 times and was routed to who knows where. It took 19 minutes to talk with someone. It's been over 2 months and the installation is still not completed.
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Nov 10, 2021
They had what I wanted
I just bought a washer and dryer and I'm happy with my experience