Festus #3032

my latest visit was to pick up a few items to temporarily fix some hail damage. At least 3 employees were helpful and friendly during this one visit where I only bought 5 items! Well done guys. I love coming to your store!!

I go to this store frequently and am always satisfied with the products available and the customer service.

I bought a washer and dryer stackable from Home Depot, it was delivered and set up in a short amount of time. The delivery people were very nice and friendly. They hauled away my old one. Very satisfied.

I am in a lot of home improvement stores in southern Jefferson County and the Festus Home Depot is usually where I find what I'm looking for. They are very good about keeping their stock up, and if they are out, they will find it for you so you can either go get it right then, or they will have it brought down or delivered to you, for a reasonable fee, with no problems.

Purchased a whole house generator through HD as well as the install. The contractor sold the install as a 'turnkey install' and yet I have to purchase more hardware and complete the install my self. The contractor failed to pre-schedule a power disconnect with the utility company so this delayed the install, then they also left the site before utility company returned to reconnect power so we were left with the generator providing power. They left the generator in the mode which emulates a utility power failure and the generator running. (Fortunately the install electrician called later and provided the information to 'flip the breaker' to where utility power was used and the generator in standby mode (which means the generator would have run until out of fuel if left in the original setting). The contractor install crew came to the site unprepared for full install, they didnt bring a battery which is required for the generator to start (they did send a crew member to get a battery but this delayed the install again), as well as they didnt bring the necessary hardware for the wireless monitoring connect. Come to find out that the programming of the generator was incomplete as they did not setup for a weekly exercise which from what I understand is bad for an air cooled generator because moisture can build up in the oil. It literally took 3 weeks and numerous calls to the contractor to get someone out to show some basic do's and dont's for the generator. (This is when we found out that the weekly exercise time was NOT set.) I cannot and will not recommend this contractor for future work. Their communication, repsonse times, and job completeness are unacceptable in my opinion.

Incomplete install and no assistance from store manager to resolve

When I go into The Home Depot, they always care about my projects and help me to the best of their abilities. Prices are good too.

I thought it would be easy for a front door purchase. Got the knowledge. Learned. Then it was really easy to purchase

It is easy to get to, finding what you need, employees ready to answer your questions or give you any help you may need.

The parking at Home Depot stores is terrible for contractors because those parking spaces are too small