Florida City #6355

Geisel that works in appliances is outstanding. She made both my fiancé and I feel so welcomed and really went above and beyond to take care of us, we learned so many things about benefits about shopping at Home Depot, to the extend that now it’s def our go to store in Homestead.

Very rude and disrespectful employees

I'm glad to share some thoughts on exceptional customer service by Manager Lou and Janice from the Customer Service team, specifically in the Grills section at Home Depot. Both individuals have earned recognition for their outstanding commitment to customer satisfaction, displaying unparalleled service that serves as a benchmark for others in the retail industry. Manager Lou is often acknowledged for his profound product knowledge, especially in the varied and complex area of grills. Customers appreciate his willingness to go beyond the basic service requirements, offering detailed explanations on the functionality and maintenance of each grill model. His ability to match customer needs with the perfect product, balancing budget constraints with desired features, stands out as a significant strength. This level of personalized service ensures that customers leave the store feeling confident in their purchase and valued as individuals. Janice, from the Customer Service team, is celebrated for her exceptional problem-solving skills and her warm, welcoming demeanor. She consistently demonstrates a patient approach, listening attentively to customer concerns and queries before offering solutions. Her expertise in handling post-purchase support, including assembly inquiries, warranty issues, and maintenance advice, ensures that customers enjoy a seamless experience from the point of sale to the use of their grill at home. This kind of support is invaluable and often leads to repeat business, as customers feel assured of receiving assistance when needed. Both Lou and Janice exemplify the ideals of customer service excellence by building trust and rapport with customers, embodying the Home Depot's core values of taking care of customers and giving back to the community. Their efforts contribute significantly to creating a positive shopping environment in the Grills section, encouraging customer loyalty, and setting a high standard for their colleagues. In summary, Manager Lou and Janice from Customer Service have created a memorable and positive shopping experience for those interested in purchasing grills at Home Depot, demonstrating the impact of knowledgeable, attentive, and compassionate service on customer satisfaction. Thank you Lou and Janice.

Spent more than an hour, finding an associate that could help me. They never came too busy going around in circles all the associates. I finally found what I was looking for when I get to the register she was very mean caring a conversation with other associate and not taking care of me overall, horrible experience we’re not go there again.

GINA WAS VERY HELPFUL, KNOWLEDGABLE AND FUNNY. WE ARE EXCITED TO GET OUR NEW WASHER AND DRYER.

I will not be shopping at Home Depot again, until they get cashiers. I don't want self check out. I expect to have someone there to do customer service - such as checking out.

Everytime that i go to the store i find what i need.

Terrible customer service

First we had no problems. Then we had a problem. They only had one bag of specific chips and we needed two so we had to get another specific chips when we needed the other one. Other than that it was awesome! They had interesting stuff as well.