Lebanon #3868

Returning stuff here is often an adventure. Today, even though I was within what I was told was the return window, my ProXtra account could not be credited for my return. I got a store credit instead. Earlier in the week I returned a roll of wire that had obviously been damaged in manufacturing and I was told, "looks like this has been cut with a knife". I had to show the cashier the fine points of the damage to convince her that "somebody" didn't do the damage with a knife.

Having great staff to greet you and offer to assist with everything is amazing!

I shouldn't feel the need to yell and scream in an attempt to not be severely inconvenienced to return damaged goods. I'm severely disappointed with the Assitant Manager Rodney. All I ask is to make an effort and not pass the buck because it's convenient. Also I called and got through to the Fields Ertel store on one ring.

I will evaluate after it is in service

I've been wanting to write a review of the Home Depot in Lebanon for awhile. I am usually too busy with work and a toddler to take the time to point out how good the Lebanon Home Depot store is. I have been a full-time remodeling contractor since June of 1999. My home store was previously Highland ave. Although there are some good employees there, that store looks like a bomb went off in the aisles. The Lebanon is perfect. Always stocked, clean and perfect. The staff is like a family. In the 5 years I spent living in Lebanon from 2017-2022, I spent almost every working morning picking up supplies at the Lebanon store. I got to know almost everyone at the store and everyone there was always helpful and professional. Amy, Ted and Alejandra at the Pro Desk are always helping me to find specialty products for my clients and are so friendly and knowledgeable. The cashiers Angie, Jomary, Mary Jane,Sue and Denise were always happy and helped to kick the day off right. Dan, Kat, abd Keith always know their stuff---if I need help finding something it doesn't matter if it's not in their department, they never blow me off---they always help me find whatever I'm looking for. Bruce back in Doors and Windows is the Babe Ruth of carpenters and has more times than I can count helped me figure out the best way to complete a project. Home Depot is lucky to have him. Peggy and Steve at customer service are always quick to help me return extra materials and to help locate will call items from clients. They're the best. I can't say enough good things about my Home Depot family. I hope whoever reads this will go check out Lebanon Home Depot goes and sees how a perfect store is run. Maybe have the Miamisburg Store visit Lebanon for some tips---because the Miamisburg store sucks lol. (Did I mention that Alejandra is the best;). In all seriousness, I'm glad to know all them and I thank all of them for their help.

Do not shop here for flooring. They will lie to you to get you to spend money and then when they fall through on their promises, they will charge you thousands of dollars to restock carpet.

My husband and I purchased carpet and appliances and the process was handled very professionally by Cat (in carpeting) and Tommy (in appliances). They made sure I was aware of all sales, as well as the ProXtra Rewards progarm. All employees show professionalism as well as knowledge, and that they care. Thank you.

We are in the process of a remodel in our house due to some water damage… CAT went above and beyond explaining everything to us and simplifying our process

The Lebanon store is always going above and beyond when it comes to customer service. This evening, I was dealing with shoulder pain and could not load my cart with the plywood I needed. Nathan stepped in to help load (I more or less was the helper, lol) He cut the wood to the measurements I needed so I didn't have to deal with it when I got home. He then helped me load my truck with the plywood as well as bags of softner salt I had purchased. I hate asking for help but I've reached the age where I can't do what I used to do. One reason I love Lebanon Home Depot is because there is always someone willing to help when I need it. I appreciate it beyond words.

The staff here is top notch, always offering help and being genuinely friendly.