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Filter Reviews By:Rating, Profile, Gender, Age (393)
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Showing 1-30 of 393 reviews
Aug 27, 2023
Not very helpful and accuse me of stealing
My swamp cooler stopped working yesterday, Aug 26, 2023 so I went into Home Depot to get parts, nobody showed up to help me and I left 1/2 hrs later with what I thought I needed. Something wasn't right. So this morning, August 27, 2023 at 830am I took the old belt in to measure it against the new belt and make sure I had gotten the right one. Well, after I check out at 8:43 Ganae is standing at the exit and tells me "We need to talk about what's in this bag" and then proceeded to grab the bag from me. I was confused and asked 'what are you talking about'? She tells me "I saw you take the package of another belt and put it in here" . I pull the belt out and told her "as you can see this is the old belt" and she kept harassing me about it. I'm like hold on, this is Home Depot, home of do it yourself we're here to help and this person is clearly not willing to help. So I asked her for her name and she refused to give it to me. I walk away and she started following me out the door yelling "let me give your the number, here's the number, don't you want the number".
I have 3 rentals along with my own home, I have had a HD card for over 15 yrs and have only shopped at HD for all of my home repair needs. I am a very unhappy customer.
Associate: Ganae
HD: 10200 Coors By-Pass Albuquerque NM 87114 505-899-1290
Date and Time : August 27, 2023 8:43am
Recipt number: 3504 51 01696
by
May 18, 2024
Appliance purchase.
The gentleman in the appliance department, Mr. Romo was excellent and very personable. He helped us to be an easy process.
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Apr 8, 2024
Clueless
They don't know what they are doing. They couldn't find a box that was returned the day before. Took them 3 days. They couldn't even track a package.
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Apr 4, 2024
Terrible customer service
The customer service here falls well short of the standards Home Depot is known for. I was trying to return an item, only to find nobody working the returns desk. After walking to the service desk to get somebody's attention, a young lady sprang to the rescue, except that she blew past me and walked to the returns desk where another customer who had entered after me was waiting.
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Mar 23, 2024
Great store
I love to buy at home depot for my home and food truck improvements
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Mar 17, 2024
Great service!
The store is always clean, the employees are always very friendly and easy to find. Our favorite employee is an older gentleman named Mark. If I have any questions I am always helped and well informed.
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Recommended
Feb 8, 2024
Great service
The customer service is fantastic at this specific Home Depot. Natalie is beyound great. She is friendly, patient, and most importantly professional. She always has a smile and is willing to help as best as she can. Stan at the Pro desk is awesome too! He always has a good attitude and even with the many faces he sees every day, he knows his customers personally. The review is only 4 stars because unfortunately there has been a handful of times the app said they had the product available in store but was not there. Again, this is were Natalie has always helped me get what I need by ordering it for me online.
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Recommended
Feb 5, 2024
Perfect department store to find all products to start my business
I purchase all the products to start my own personal home busniess , wire carts,metals plus all extras I needed,
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Recommended
Oct 16, 2023
Great product!
I love my new door, it was exactly what I was looking for. I couldn't have asked for any better service from the staff to the installers. I'll be back!
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Recommended
Oct 9, 2023
Great Customer Experience
We just had one of the best shopping experiences at Home Depot. We found everything that we were looking for and it was reasonably priced. We used the self checkout however, Mikayla was extremely helpful.
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Recommended
Oct 1, 2023
Great customer service
We went shopping for special decorations and diego/Karla helped us with pulling and prepping our item for pickup and checking us out with a smile
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Recommended
Sep 27, 2023
Great!
Excellent shopping experience, Selena was a very friendly cashier
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Recommended
Sep 4, 2023
Great Staff
Always enjoy being served by the staff at Home Depot
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Recommended
Sep 1, 2023
Great Help
I have often been helped and educated by the employees at home depot. Thanks
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Recommended
Aug 10, 2023
Outstanding Customer Service
I was in to pick up a few items at this Home Depot location. Hunter a sales associate at checkout was very nice and accommodating. He didn't hesitate to scan my items and help me. He gave a very high level of outstanding customer service and support. He went above and beyond my customer service expectations.
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Recommended
Jul 7, 2023
Great, clean and friendly Home Depot!
Ac went out and we needed the vents for portable ac units and Vicente went out of his way to welcome us to the store and immediately asked us what we needed help with and brought us to where we needed for what we were looking for and then asked us how we were doing! Anna at checkout was so friendly and nice!
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Recommended
Jun 13, 2023
Best store in Albuquerque to get assistance.
Every item that I have purchased at this store has worked out well.
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Recommended
Jun 4, 2023
Good store
Helpful employees and the store usually has what I’m looking for
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Recommended
May 27, 2023
Laziness and apathy run rampant here
Dude couldn’t stop leaning on a shelf long enough to help locate an item. Best to avoid this one folks
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May 9, 2023
Friendly, courteous customer service.
I have had two different experiences with returns that required manager approval and extra time. All staff members involved were helpful and friendly during the transactions.
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Recommended
Apr 17, 2023
Cashier Asiah was friendly and knowledgeable
always enjoy going to this home depot - they always seem to have what I need
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Mar 31, 2023
Excellent store best one in Albuquerque!
Happy with my purchases and shopping experience I will do my shopping at this store. I enjoyed it very much.
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Mar 13, 2023
The employees make this location great
The gentleman at the registers, Frank. Very friendly, very informative. It's clear that he loves his job and loves working for that particular Hoke Depot location in particular. He mentioned how at this Home Depot, everyone is family. He welcomed us back with our dog after we told him that a Juárez México location did not allow us in with our dog.
It's great to see folks with great work ethic who WANT to be there.
He even joked with us while fixing a scanning problem for us.
Also about 18 months ago I had a flare lf my chronic fatigue syndrome right in the store. I was laying down because I could no longer stand or sit. A lovely employee named Maria Jensen helped us out tremendously by taking our items to check out and bringing us a wheelchair so that my hubsband could wheel me to the bathroom. She waited for me at the bathroom and then met us as the front with our items for purchase. She also bought me a bottle lf water and wouldn't allow us to pay her for it. She helped make an embarrassing amd physically painful situation a comfortable and safe one. Thank you to both od these stellar employees.
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Recommended
Feb 19, 2023
Appliance guru
Go buy your appliances from Amber at this Home Depot store. She is friendly, not at all pushy and very passionate and knowledgeable. She will give you honest information and help guide your decision
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Recommended
Jan 22, 2023
The Cashiers were friendly and helpful!
Brianna and Liberty were both very helpful in the processing our credit card application and in handling our purchase.
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Recommended
Jan 16, 2023
Excellent Customer Service
Wendy is a great asset to your store. Very helpful and appreciate her help today.
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Recommended
Jan 13, 2023
Friendliest and efficient
I bought this today and I'll definitely be back.
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Recommended
Jan 7, 2023
Best experience
I had the best customer service with a young lady by the name of Brianna she was very knowledgeable very experienced very kind very professional
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Recommended
Nov 20, 2022
Great products
The paints are great quality
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Recommended
Oct 11, 2022
Fast and Friendly
I went to this Home Depot and was able to get in and out in a reasonable amount of time with their help in finding the products and ensuring I had only what was needed for my project. Thanks!