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Filter Reviews By:Rating, Profile, Gender, Age (523)
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Showing 1-30 of 523 reviews
Jan 4, 2020
This store is consistently out of products. Many of the products are dirty, dented or in overall...
This store is consistently out of products. Many of the products are dirty, dented or in overall poor condition. I have been shopping here for over a year and it has probably gotten worse as time has went on. If there was another home improvement store in the area I would definitely avoid this particular store.
by
Verified Purchase
Jan 4, 2020
The store was convenient to my home. It was a good experience shopping for new appliances all at...
The store was convenient to my home. It was a good experience shopping for new appliances all at one location. The service provided by the sales staff was excellent. I managed to get the brand name and good pricing on all my appliances purchased.
by
Verified Purchase
Recommended
Dec 31, 2019
It’s okay
It’s okay
by
Verified Purchase
Recommended
Dec 21, 2019
It’s the best store service easy to get the stuff You looking!!
It’s the best store service easy to get the stuff
You looking!!
by
Verified Purchase
Recommended
Dec 2, 2019
Erik was very helpful & friendly & made my purchase quick & easy. Very professional!
Erik was very helpful & friendly & made my purchase quick & easy. Very professional!
by
Verified Purchase
Recommended
Nov 29, 2019
Best Home Depot Pro Desk in the country.
Best Home Depot Pro Desk in the country.
by
Verified Purchase
Recommended
Nov 20, 2019
I just want to say Thank you to the West Aurora location. As a contractor we visit many different...
I just want to say Thank you to the West Aurora location. As a contractor we visit many different Home Depots and I know when we are not at the West Aurora location because I leave the other stores so frustrated! Lisa is so welcoming to everyone that walks through the door to make sure we all feel like we matter, she also does a great job getting us checked out quickly. Then Greg will do everything in his power to get what we need for an order or to help me find something, even on his lunch break. Charlie does a wonderful job helping me find all my home misc needs and always has great ideas for my jobs....everyone there just really goes above and beyond and should be a lesson to all other Home Depots on how to treat their customers!!
Thank you!!!
by
Verified Purchase
Recommended
Nov 17, 2019
I was very pleased with Patricia the cashier she extremely helpful and the store was clean
I was very pleased with Patricia the cashier she extremely helpful and the store was clean
by
Verified Purchase
Recommended
Nov 13, 2019
Had a return and Tricia in customer service was most gracious and Mary in paint helped verify tha...
Had a return and Tricia in customer service was most gracious and Mary in paint helped verify that a tube of caulk was no good. Before leaving I was assured through installation in a store caulk gun that the replacement tube was fine.
by
Verified Purchase
Recommended
Nov 4, 2019
Waisted a lot of time picking out a front door and storm door to order. Paid to have someone com...
Waisted a lot of time picking out a front door and storm door to order. Paid to have someone come out to our home to measure. They never called or came. Went to the store and was told they would call the next morning. They did not. Asked to have the $ reimbursed but after a week it was not. Called the store and asked the mgr to reimburse the fee. He said he would have the associate call me back. 5 minutes later he called my husband. I called back and got stuck in the loop trying to reach the associate, finally got the manager again who then had the associate call me only to be told we need to go in to the store to get our money back. Sad since this store is close and we are remodeling our whole home.
by
Verified Purchase
Oct 26, 2019
Seems like there is always someone knowledgeable to answer my questions and often, the product(s)...
Seems like there is always someone knowledgeable to answer my questions and often, the product(s) I need are there.
by
Verified Purchase
Recommended
Oct 16, 2019
Employees are helpful and cheerful. I usually find what I'm looking for easily. If I can't find s...
Employees are helpful and cheerful. I usually find what I'm looking for easily. If I can't find something, I am sent to the aisle where located or the associate would accompany me.
by
Verified Purchase
Recommended
Oct 3, 2019
Employees are always helpful and friendly
Employees are always helpful and friendly
by
Verified Purchase
Recommended
Sep 4, 2019
Very reliable service that has always been accompanied with my home depot experiece everytime. V...
Very reliable service that has always been accompanied with my home depot experiece everytime. Very thorough and attentive to my needs. Gentleman named Stanley spent over 4 hours with me with a custom front entry door system and that isn't the norm at other places!
by
Verified Purchase
Recommended
Aug 29, 2019
The store employees were so nice and helpful! I didnt know where anything was , because it has be...
The store employees were so nice and helpful! I didnt know where anything was , because it has been a while since I have been to home depot and the staff in the plant department helped me a lot .
by
Verified Purchase
Recommended
Aug 11, 2019
One of my favorite things about Home Depot is their customer service. There is generally someone ...
One of my favorite things about Home Depot is their customer service. There is generally someone there to greet me and answer questions. This is a huge time saver when I do not know where to look for a product.
by
Verified Purchase
Recommended
Aug 11, 2019
This store is easy to find your way around. The signage s good and the lighting is also very good.
This store is easy to find your way around. The signage s good and the lighting is also very good.
by
Verified Purchase
Recommended
Aug 3, 2019
From the entrance to the exit, the store representatives were very helpful and friendly. When I e...
From the entrance to the exit, the store representatives were very helpful and friendly.
When I entered the store, I grabbed a flower pot that was on sale and made my way to get a shopping cart. The store greeter was right there to grab a cart for me. Then I walked over to the paint section. A store representative asked me if I needed any help in the paint section. I told her about my project and she assisted me with finding the right materials. When I went to the self check out lane the attendant in that area offered to help me scan my merchandise. She didn't have to but I appreciated her help.
by
Verified Purchase
Recommended
Jul 30, 2019
We had the very best experience "ever" with Fred in the Appliances Dept. He was P-H-E-N-O-M-E-N-A...
We had the very best experience "ever" with Fred in the Appliances Dept. He was P-H-E-N-O-M-E-N-A-L !
We made our purchases (a stove, refrigerator, microwave, and dish washer - all stainless steel) because of Fred and returned to this store/ location because of Fred. Home Deopt is lucky to have him!
by
Verified Purchase
Recommended
Jul 18, 2019
The store employees are very friendly and helpful, but don’t trust their website for something to...
The store employees are very friendly and helpful, but don’t trust their website for something to be in stock when the web site states they have many. Also they do not carry some types of halogen light bulbs which even surprised the employees. Specifically don’t go there for 120VAC halogen bulbs with straight pins.
by
Verified Purchase
Recommended
Jul 18, 2019
They always have what I looking for. They also have some of the nicest & helpful employees. From ...
They always have what I looking for. They also have some of the nicest & helpful employees. From the person greeting you at the door to the cashiers.
Also I love the location of this store. My bank & grocery store are all near by.
by
Verified Purchase
Recommended
Jun 30, 2019
Kudos to a young man in customer service who actually gets what customer service is about. Thank ...
Kudos to a young man in customer service who actually gets what customer service is about. Thank you for all your help
by
Verified Purchase
Recommended
Jun 26, 2019
They have the best garden center. I love going there just to see the flowers & plants. Where at t...
They have the best garden center. I love going there just to see the flowers & plants. Where at the end of June and the plants and flowers are beautiful.
by
Verified Purchase
Recommended
Jun 19, 2019
Home Depot stores have the best flowers & plants for gardening than anyone else. And the prices a...
Home Depot stores have the best flowers & plants for gardening than anyone else. And the prices are very reasonable.
by
Verified Purchase
Recommended
Jun 16, 2019
I'm a 60 year old woman and like to do things around the house. Recently, I wanted to surprise m...
I'm a 60 year old woman and like to do things around the house. Recently, I wanted to surprise my husband and not only cut the grass, but do the trimming. I was able to get the trimmer started, but didn't know how to get the twine cover off to check if I needed more. Not a problem, took it to Home Depot and they showed me how to open it and gave me what I needed. In and out in record time.
This store is the BEST because of the store associates. They don't run away to avoid helping anyone. They are all friendly and helpful!!
This store is very clean.
by
Verified Purchase
Recommended
Jun 12, 2019
I love this location and have been coming here over 10 years. Simply put, great customer service...
I love this location and have been coming here over 10 years. Simply put, great customer service, always in stock and always quick checkout. What more does one need. In these times when most purchases are online and as a result a lot of stores closing, it's refreshing to know that I will Always receive 100% quality service at this location.
by
Verified Purchase
Recommended
Jun 11, 2019
The associate who cut my lumber was simply the best - David is his name - most courteous and deta...
The associate who cut my lumber was simply the best - David is his name - most courteous and detailed associate I have every encountered at a Home Depot. I have been using the cutting services (Panel and Chop) for over 10 years - he is the first person to ever measure twice before he cut and after - very impressed. He was incredibly polite and I will be back to that store if I need further assistance.
by
Verified Purchase
Recommended
Jun 1, 2019
I was at this store yesterday morning and was very pleased. I was asked by every employee I encou...
I was at this store yesterday morning and was very pleased. I was asked by every employee I encountered if I needed assistance and I have been in stores where it’s hard to find anyone on the floor to assist you. They were all very friendly and a store employee Mike not only assisted me with finding outdoor lights, he also walked me to every area to help me find exactly what I needed. What great customer service thank you
by
Verified Purchase
Recommended
May 20, 2019
I ABSOLUTELY LOVE THIS STORE. Customer service is outstanding and help with a smile. All the em...
I ABSOLUTELY LOVE THIS STORE.
Customer service is outstanding and help with a smile. All the employees are very helpful and go above and beyond to assist you. The store is super clean too.