Westerly #4284

Barb in the garden center was outstanding!

Incredibly impersonal. Not "there for the customer" at all.

Sandy and Keegan are extremely knowledgeable and helpfull. They handled a large order for me and managed to help other customers at the same time. Highly recommend this store largely due to their efforts.

I bought two $43 gallons of Behr paint to repaint a portion of my house that I painted last year. I brought the Behr label in to make sure I received the exact same paint. What I received was 2 gallons of paint that had a different SKU from my last purchase. When I asked why the SKU was different, the guy behind the paint counter couldn't tell me. When I asked for a paint stir stick, he said we don't have any. I am not joking! I also had to wait until the HD paint people finished their lengthy personal discussions before bothering them with my paint questions. This is my first ever negative HD review in 30+ years as a customer.

I came into Home Depot on Monday 3-25-24 , around 5:30pm. I went to the self check out . The sales cashier’s name was Christine. She was extremely friendly and helpful to me. She even helped me apply for a credit card. I will be back to this Home Depot . Great Customer Service !!! Thank you !!!

I am always pleased to shop in the Westerly Home Depot. I always find what I need.

Always has what I am looking for great store

The manager "RED" was very rude and unaccomodating

We are relocating to the South County RI are fortunate to have the Westerly Store in our area for our new home renovation projects. Great store, very clean, well stocked and the best associates.

The reason for this review is to express my disgust with an experience at the Westerly store in hopes that other customers don’t have to go through the same. An exterior door had to be changed at home and after taking measurements and receiving help from a local Home depot, the wrong door was purchased. When returning the door, I learned the size I needed wasn’t a size carried in store but Westerly had it in stock. These are my best estimates for timeline but please review camera footage for accuracy. Saturday 6/17/23 9:21 PM – I called The Westerly store and spoke to Erin. She stated door (SKU 812325) was available but the screen (SKU 609440) was not 9:55 PM – I arrived at the Pro entrance. The doors were locked so I ran to the other entrance. 9:56 PM – As I walked in, Erin and Dan were at the Customer Service Desk. An employee was walking towards the desk and as I begin to tell Erin I was there for the door she had confirmed was in stock the unnamed employee turned around. 10:00-10:01 PM – I arrive at customer Service Desk with door and screen which Erin stated was not in stock. Erin noticed the door size I had pulled was incorrect, which I appreciate. She then stated we are closed. Joshua, who was sitting in a chair behind the customer service desk made a comment along the lines of “if there are 2 or 3 in the system it’s not there, don’t waste your time” I asked I could run back to grab the correct size since it was there. I was almost begging. My wife is 8 months pregnant, I had no exterior door, it was raining and I traveled from Groton CT. Erin gave the “go ahead” and I rushed back to get the right size. When I called Erin earlier I asked if someone could verify both to prevent a wasted trip. She stated the door was in stock but the screen wasn’t. When I was in the aisle, there were at least 4 screens available. I arrive at the desk with the correct door and screen. I was ok until Joshua made a sarcastic remark. I let him know both the door and screen were in stock contrary to what he had said a few minutes before. It was clear he wasn’t happy about having to ring me up. If you are able, you could see in the video, he made a sarcastic comment and gave a thumbs up. Customer service was not his priority at that point. I commented that the store should do better. I would have been out more quickly had someone been helping. This was in reference to both the employee walking away as I first arrived and watching Joshua make comments while sitting. As Joshua was ringing mw out I asked to speak to a manager and he pointed to Dan, who was right behind him. Having worked retail and customer service, I understand how a Saturday night can be. I expressed the same concern as I did to Joshua of the store needing to do better. I understand I came in late and wasn’t looking for a consult. I knew exactly what I needed and didn’t feel the employees were doing anything to assist. Dan continued with shallow comments. I don’t recall the order but among them were “We’re short staffed, my employees are off the clock.” After paying for the items, I asked if someone can assist me in loading the two large items into my car. Dan says “No, my employees are off the clock” There was a 4th person in a green shirt and glasses who stepped in to use a computer. I asked if no one will assist me and the person in the green shirt adamantly responded. NO! I left the store with the cart and parked it so the merchandise didn’t get wet as I was still parked in the Pro area. While I’m loading the doors, the person in green shirt who was identified as security said “Sorry”. In my anger I said nothing. My disgust comes from how comfortable all 4 employees were at lacking customer service. This indicates I’m not the first to experience this but can only hope I’m the last.. Again my hopes are to bring this to your attention if it hasn’t been brought and to be sure the employees are aware their poor behavior is a reflection on the company. I will not shop at the Westerly store.