#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(773)890-2502
Tool & Truck Rental(773)890-2508
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4555 S Western Blvd
Chicago, IL 60609
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Customer Store Reviews

  • 4.4 out of 357 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (357)
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Showing 1-30 of 357 reviews
This store is in a pretty densely populated neighborhood. I see that they hire many local youth, ...
This store is in a pretty densely populated neighborhood. I see that they hire many local youth, which is great! The associates working there are increasingly getting better at their knowledge of HD products. I actually had a great experience from one employee, who really went out of the way to help me find what I needed. Because this store did not have many in stock, he checked out what other HD stores had the parts I was looking for on a rush commercial project. Very Nice to see. Thanks!
by
  • Verified Purchase
  • Recommended
Good
It's good store very helpful friendly workers and helpful people you'll find everything your looking for and you get assistance
by
    • Recommended
    Good service
    Friedly staff and good service.easily you can find stuff
    by
      • Recommended
      I will recommended to anyone specially if you don't speak English , most are bilingual English -S...
      I will recommended to anyone specially if you don't speak English , most are bilingual English -Spanish .Most are friendly and ready to help ,great variety of products and good prices.
      by
      • Verified Purchase
      • Recommended
      GREAT STORE BUT SOME OF THE ITEMS THAT'S USED A LOT NEEDS TO BE REPLACED MORE THAN OTHERS
      GREAT STORE BUT SOME OF THE ITEMS THAT'S USED A LOT NEEDS TO BE REPLACED MORE THAN OTHERS
      by
      • Verified Purchase
      • Recommended
      Satisfy customer
      I would give it a 5 star only that I hate their parking lot. Other than that I would recommend this store. All the employees, well most all the employees are very friendly and help you out when you need a hand.
      by
        • Recommended
        Not all the customer representatives are bad
        I shop most of the times and the experience is not always pleasant , sometimes they help you at the best way , some other times they like there on the shelves find it your self, of course they don't say it that way but that's my impresión .
        by
          • Recommended
          This store was very clean and employees very kind and helpful. I was trying to find specific bulb...
          This store was very clean and employees very kind and helpful. I was trying to find specific bulbs, and they help me to find them right away. Keep doing this excellent job. I definitely will come back.
          by
          • Verified Purchase
          • Recommended
          1986, is the store for me , the people in the store know me by first name basis, and are very res...
          1986, is the store for me , the people in the store know me by first name basis, and are very respectful, the other store's could learn a lot from this store.. from the manager on down take time to help you... I have nothing negative to say about this store I'm in the store 7 day's a week ... good people with good people skills.. there is no store in chicago don't know JB. from Mr.Goodrich, Gary Hutchinson to Manny Romero to Charles Reasonova, and John Girved, this is why I come to Home Depot, from the Love this brother share with customer's...
          by
          • Verified Purchase
          • Pro
          • Recommended
          Gr8 place w/gr8 staff of ppl
          I always enjoy shopping @ this location as the staff is always most helpful.
          by
            • Recommended
            GreatService
            Kwanza was friendly and very patient with me and my mom. When she was helping us, she was getting paged all over the store. It was funny because she never took her focus off of us. I appreciated the experience.
            by
              • Recommended
              Brenda at the service desk was very friendly and respectful. Thank you for the great service!
              Brenda at the service desk was very friendly and respectful. Thank you for the great service!
              by
              • Verified Purchase
              • Recommended
              Great customer service
              Thank Kwanza for her hard work. She gives customers like me a reason to come back and shop again , & again & again! She greeted, spoke about the Home Depot card, & instead of sending me to depts, she walked with me and found what I needed. I appreciate her.
              by
                • Recommended
                Clean,friendly and overall well stocked store. I went to buy a few items and was in and out in a ...
                Clean,friendly and overall well stocked store. I went to buy a few items and was in and out in a matter of minutes.
                by
                • Verified Purchase
                • Recommended
                Easy as 1-2-3
                Was assisted to where I needed to go got my item then decided to browse. Staff through the whole store was friendly and always asked if we needed assistance. Our check out was quick and our cashier was great. Thanks !
                by
                  • Recommended
                  Great customer service
                  All the employees were really nice especially one of the cashiers that works there
                  by
                    • Recommended
                    Store was clean and well organized. Easy to locate merchandise and very good customer service
                    Store was clean and well organized. Easy to locate merchandise and very good customer service
                    by
                    • Verified Purchase
                    • Recommended
                    This store is Awesome!
                    Maria and the pro desk is a pleasure to work with myself and my contractors always love being assisted by her, you got a great employee!
                    by
                      • Recommended
                      bathrooms filthy, had to find my own item after 90mins of searching, was told multiple times they...
                      bathrooms filthy, had to find my own item after 90mins of searching, was told multiple times they did not have it in stock. online lookup reveled 5 in store, called another store they confirmed that this location had 5 while they had none, after i asked them many times to look in their system they finally did and it said they had 6 in stock, they thought i didnt know how to read so they said none in stock then i pointed out that they were looking at the wrong store number on the screen. they agreed and went to pretend to search in isle 10 and found nothing searching high and low. found it myself they brought it down for me 30min later. they problaby saw it they just didnt want to do their jobs of bringing it down. it was difficult to spend money here.
                      by
                      • Verified Purchase
                      cashiers
                      It's a not bad location or customer service only the CASHIERS should be a little MORE friendly specially when they start to know certain customers for going in very often.
                      by
                        • Recommended
                        Great
                        The people are friendly and you don't have to look too far for someone to help you. It's very clean and they are safety conscious
                        by
                        • Verified Purchase
                        • Pro
                        • Recommended
                        Good Cusomter Service
                        Workers were helpful. A lady in the paint department went the extra mile, when I just gave her the paint color code. She found the match and the paint code and all. It was so well done!!!
                        by
                        • Verified Purchase
                        • DIY
                        • Recommended
                        Pro-Services
                        I had a great experience with Maria & Jaime at the Pro Desk. As a first time customer, go see them. Highly recommend them!
                        by
                          • Recommended
                          Very friendly
                          Belinda was th most amazing person in the world super friendly upbeat just made my day
                          by
                            • Recommended
                            Fantastic
                            Stuff are easy to locate and pickup. Staff is friendly too
                            by
                            • Verified Purchase
                            • Pro
                            • Recommended
                            Bad customer service
                            Service is absolutely horrible from cashiers to floor associates
                            by
                              excellence store experience
                              the store is a place I have found very helpful in all my home repair needs. the location is ideal and I am grateful for this location
                              by
                              • Verified Purchase
                              • Recommended
                              Kwanza customer service
                              Kwanza saw a problem, found a solution and solved the problem. I've never had this issue and someone cared. I went to pickup my order. She informed me that they only had a partial quantity. She told me that she will check other stores for the tile and have it transferred and delivered in 2 days. Believe it or not she got it done. She also called to make sure I received my tile by delivery. Great job well done
                              by
                                • Recommended
                                Great prices,abundant merchandise!
                                I just love to have this super store near me.Great selection and can't beat prices merchandise!.
                                by
                                • Verified Purchase
                                • DIY
                                • Recommended
                                Friendly store
                                overall the employees are friendly, but could not help me find what i was looking for
                                by
                                • Verified Purchase
                                • Recommended
                                Showing 1-30 of 357 reviews

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