#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(904)220-1404
Tool & Truck Rental(904)220-1410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12721 Atlantic Blvd
Jacksonville, FL 32225
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Customer Store Reviews

  • 4.8 out of 821 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (821)
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Showing 1-30 of 821 reviews
Very helpful employees!
Sometimes I will walk into a store and you can’t find a single person to help you. But not at this store. There were employees everywhere stocking shelves greeting customers and available at a moments notice to help.
by
    good for pool deck cleaner to remove dirt and black mold very quickly!
    reccomended by relative and so pleased with the results !
    by
      • Recommended
      Customer service is the Key
      I recently went to the Girvin Home Depot to use the automatic key making machine. My key got stuck in the machine. Several employees attempted to help without luck; we could not reach the key making company. Then Shayne calmly came over, unplugged the machine without saying a word...and the key came out! He was calm, cool, collected and humble in the face of my praise. Simple but genius!
      by
        • Recommended
        Great Customer Service
        I am always treated well at this store!
        by
          • Recommended
          exchange program !!
          my exchange enabled me to purchase much needed other items.
          by
            • Recommended
            Mansplaining in the power tools aisle
            If I could give this review zero stars I would. This was the WORST shopping experience I ever had. Im a young female and asked an employee to unlock the drills because i wanted to buy the one my electrician friend recommended to me when another employee came up and asked why I needed a drill and what it was needed for (in a condescending tone, not helpful tone). The 2 employees then went into mansplaining to me that I shouldn't need a drill...That i should have friends for that, that I must've hit the lottery if I could afford a Milwaukee drill (which was on sale and only $30 more than the basic one they said i should get)..I feel verbally assaulted with everything they said to me. They commented on my skill set / abilities, salary, and usage of the drill and completely made me feel embarrassed for even asking for help. They made me feel like I was wasting their time. I was so in shock I didn't even get their names and rushed out of the store with the items I purchased. I won't be shopping at this location again and hopefully...as a woman...I can figure out how to use this drill (because apparently it's beyond my abilities as a young female trying to get projects done).
            by
              Brianna (excellent employee)
              Not often that you have a good experience at any store anymore but Brianna was helpful at almost closing time. She helped me find the items that I needed and also was very pleasant when checking me out with 3 troublesome kids.
              by
                • Recommended
                Knowledgeable & Friendly Associates!
                I frequent this store on a almost-daily basis and each time for the most part the associates are always knowledgeable & friendly!
                by
                  • Recommended
                  Horrible customer service
                  I was unable to get an employee to help me. The cashier was very unprofessional n refused to respond to my questions!
                  by
                    Great overall experience
                    People are so courteous! Overall, pleasant, awesome experience from the minute, I get in the store, until I checkout and leave!
                    by
                      • Recommended
                      Best Home Depot
                      Stan and Darren went above and beyond helping me buy new locks for my house. Everyone was helpful and friendly. I will be shopping here for years to come.
                      by
                        Reliable and Dependable
                        I have always been coming to Home Depot for all of my home improvement needs. The products and services are dependable and the staff are wonderful!
                        by
                          • Recommended
                          GREAT STAFF
                          We initially worked with a woman (don't remember her name), she was excellent and as her shift ended, Gracie took her place. Both ladies were extremely helpful and patient, as my Husband and I were in the store for 3 hours asking questions regarding our appliance purchase. We appreciate the help and left extremely satisfied with the customer service we received as well as our purchase. Thanks ladies!
                          by
                            • Recommended
                            Awesome Customer Service
                            A great shopping experience from the moment I entered the store and check-out. Professional and courteous employees throughout the store. Every time I stopped and appeared as if I was lost and needed assistance, someone appeared (on 3 occasions) Thank you for a wonderful shopping experience and although I live very close to the Lem Turner location, I will definitely make the Regency & Atlantic locations my favorites.
                            by
                              • Recommended
                              EXCELLENT TEAM WORK!
                              MY CAR WAS VANDALIZED AND THEY HELPED ME
                              by
                                • Recommended
                                Love this store!
                                The staff are informed and friendly. Clean facility
                                by
                                  • Recommended
                                  love home depot
                                  great store to shop at for repair needs
                                  by
                                    Friendliest Store
                                    Products simply do what are made to do,
                                    by
                                      • Recommended
                                      Great location and always someone able to help out.
                                      Great location and always someone able to help out.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      I absolutely LOVE this store. It's always clean, things are easy to find and the staff is always...
                                      I absolutely LOVE this store. It's always clean, things are easy to find and the staff is always helpful! I am a single woman, and I do project myself for my home. Staff has consistently helped me find what I need and even helped explain how to do the project a bit better than YouTube! ha ha
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      While the staff were courteous, they did not wear masks and in addition to that, got way too clos...
                                      While the staff were courteous, they did not wear masks and in addition to that, got way too close, exposing me without my consent. People WITH masks should be at least 6 ft away, without masks at least 18 feet away. If you aren't wearing masks in your stores, the message you are sending to us, the people, is that our safety and health are not important and we only serve as revenue to you. Look around c-suite, if people are not taking jobs and choosing to remain unemployed due to concerns of exposure to this deadly virus which continues to spread even faster with vaccinated people since they carry it showing lesser symptoms and no downtime, why would anyone shop in a place that exposes them to these same dangers? I will happily change my review once your stores are made safe for people to shop.
                                      by
                                      • Verified Purchase
                                      Fantastic Home Depot with great staff.
                                      Fantastic Home Depot with great staff.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      1 found this review helpful
                                      Really good store! Go see Donna Hartzell in appliances if you're looking for an appliance. She's ...
                                      Really good store! Go see Donna Hartzell in appliances if you're looking for an appliance. She's very knowledgeable, kind, and provides great customer service. If you're looking for a good experience this is it.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Easy to navigate and great customer service
                                      Easy to navigate and great customer service
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      The personal are always very helpful, and friendly
                                      The personal are always very helpful, and friendly
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      This store has everything! Darren was exceptional in assisting us to Richard a grill today. Defin...
                                      This store has everything! Darren was exceptional in assisting us to Richard a grill today. Definitely will come back to this store!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Great store, knowledgeable friendly staff...!
                                      Great store, knowledgeable friendly staff...!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Great staff and location!!!
                                      Great staff and location!!!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Donna, the employee who sold us our washer and dryer was outstanding. We will be purchasing addi...
                                      Donna, the employee who sold us our washer and dryer was outstanding. We will be purchasing additional appliances in the near future and I hope she is there!
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      NICE PEOPLE -- NICE STORE
                                      NICE PEOPLE -- NICE STORE
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      Showing 1-30 of 821 reviews

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