Reviews for Bandera Rd #6547

There was a mid-aisle display for Ryobi tool with all kinds of power tools, and on top, a display touting a rebate of $70 for purchases of $249 and more. I took a tool from there, plus batteries, but even after talking to the manager, they refused to give me my rebate because there was a small illustration of a few tools below the rebate table and my tool, though in the display, was not in the illustration. See the picture, this makes no sense, I bought the fast charger at the bottom right of the display, $79, plus 2 batteries for $199, total $279, and the manager pretexted the very small pictures right below the white and red table of rebates saying Save More with the arrow pointing down.

We had a coupon for $15 off $100 or more. Purchase was $247 and we wanted to use a ~$30 store credit from a return from visa gift card, but it would not go through. The cashier even said it does not show that exception, but I did not want to hold up the people behind me. Went inside and tried to order some grill parts from the store, but was also told I could not use the store credit, even though I was in store.

I live nearest the Boerne Texas store, but I'd say 30% of the time I need to drive the Bandera rd store in San Antonio because that location just has more than the Boerne location.

Today I was in the area so I stopped by bandera HomeDepot instead of the Culebra location and felt so welcomed and was able to get help from Caroline. She is amazing with her customer service skills. I was able to choose with her guided help. Thank you Caroline! I found my new store!!

Our local HD is always a great experience from being greeted, to the return/customer service desk and helpful associates.

Purchased 14 bags of concrete mix. Had to ask twice for help loading. It took 32 minutes after purchase to get this done. I am 76 years old and should not have to ask for help.

I usually have to find what I need on my own, or ask for help and then the level of customer service varies employee to employee. Rarely do they offer help in locating at another store, I'm told I need to go online to order something. There should be a way for them to help customers order it in store.

I shop at this Home Depot quite often and when Christina is working the register she is always quick and very helpful. Home Depot is truly fortunate to have employees like her.

I always find what I'm looking for and then some LOL, thank you for your store.

Best pro desk in San Antonio.

I came in today looking for a toolbox when I saw the one I wanted was not on the display floor. I went to the customer service center to ask if the item was either in stock or if they could tell me what store I could find the product at, I was told the associate looked on the Home Depot website that all stores are showing limited stock so there’s no way for anyone to know. I asked if there’s a black screen or system that Home Depot uses that allows the associates to contact the other stores I was told no and when I was asked if they could call an associate at one of the other Home Depot‘s close by I was told by the cashier she’s not here so she doesn’t know any other Home Depot‘s. When the manager came up, she told me they could call another Home Depot, but she was going to pull me and my grandmother up some chairs because there’s no guarantee a Home Depot associate would answer.

Esmeralda at the Customer Service Desk and Maurice doing the home delivery were both very helpful and pleasant to work with.

Although I was shopping only for small Christmas lights that were on sale, and the staff treated me as if I were making a large purchase. They were friendly and attentive.

I always use Home Depot to color match paint from other paint stores. It is usually more affordable and I get the exact paint color I wanted. I highly recommend.

What a great store! I always enjoy shopping at this Home Depot; the aisles are clean and everything is always well stocked. I have always had positive experiences shopping here due to the courteous, professional employees who go above and beyond to make sure that I have everything that I need.

I received great customer service from Sampson, which made my shopping experience much more pleasant. Keep up the good work!

I went to this Home Depot and was able to find everything I need and go. Sampson helped me find want I needed in whatever department it was located in. I went from the aisle straight to check out without lots of waiting. It was an amazing experience on a errand filled Saturday!

Great place to shop. Friendly staff.

Great store with great customer service. Will definitely return.

Sampson Easter was extremely helpful and intelligent. He went out of his way to make my experience great. He even gave me his Home Depot business card incase i had follow up questions. Good customer service is hard to find these days but they sure do have it here at Home Depot in helotes!

Thank you so much, Tanya for all your help today!! Thank you Rob for help with loading my lawn mower.

I needed answers in the garden equipment section and she answered them. Walked with me from aisle to aisle to help me find what I was looking for. Even corrected another employee about where an item was in the store. Even with thw store phone I hand answered it, polite and courteous on the phone and with me ans the same time and then right back with me. She didn't use the phone call as an out to be done helping me.

I went looking for a thermostat and had a wonderful sales associate stop by and help me. Answered my questions and even checked me out as the register.

I purchased a battery operated fan Ryobi as a birthday present and she fell in love with cordless hybrid Air Canon

Happy to know that Homedepot gives U.S. military veterans a discount.

Robert and Marcus were super Helpful

I went to the store to pay my bill and to purchase a couple of items. All associated I encountered on this trip to the store were very professional, courteous, friendly, and knew their jobs well. I shop this store frequently and have generally found the same professionalism each time I visit.

Rob at the front was amazing. I was in and out of the store pretty quickly. He was kind and helpful and retrieved tools from the cage explaining everything I needed. Took me to the register and checked me out right away. Thanks Rob!

We bought a shower door. Staff was very helpful in getting it to checkout and in the van.

Th subject says it all! Ask for Rob or Jacky or Karisma