Reviews for Billings #3101

This store is properly organized and no hazzles on the aisles

Home Depot is hard to beat. Friendly, helpful, good prices and good inventory.

Store was neat and organized. Satisfactory stock. Staff on my most recent visit was awesome.

this store is great...people are very friendly and helpful...I got all my neighbors shopping there...best prices for paint and building products

the billings store has very friendly and knowledgeable employees that are always ready to help.

The young man that helped me deserves a raise. He restored my faith in the young people of today.

a competitor I have been there twice now to pick up a "ship complete" cabinet order. Called in on a Sunday PM, spoke to ? in customer service who told me order was complete. I set up a time for after 5 pm the next day. When I arrived, some of the on shelf items did not get picked. Waited 40 minutes, finally Brooks came out with one item said they were still looking for the other two. Waited another 10 or so, left HD went to Brand X to pick up appliance will call (took 15 minutes or less from in the door to driving away). Went back to HD, still unable to locate one of the 24" x 30" wall cabinets and the toe kick. Told Brooks I couldn't wait any longer, he could call me when material was ready. Got the call today, told ? in CS I would again pick up after 5. Arrived at store, was handed the other 24" x 30" and some scribe molding. Explained to them what toe kick was, associate went to repick came back with some crown molding. I went back with the associate, toe kick bin had crown molding and scribe molding in it. I stocked it correctly for you (you're welcome) but that did not solve the problem since your inventory showed plenty in stock. Wandered over to electrical to look at a light fixture, hoping incorrectly problem would be solved when I got back. Nope - now the order is "locked up" whatever that means. This time two managers had to get involved, Paul and ? from Kitchen (I recognized her from when I ordered the cabinets). By this time I have been there for 40 minutes. Paul thought it was probably in an overhead bin and "do you have a few minutes to wait?" Ummm - Not anymore. It takes 20 just to block off the aisles and find somebody "qualified" to operate a stock picker. I told him to call when it was located. So, now on this ship complete will call, I have two trips and about 2 hr 15m wait time - and STILL have to go back. Seriously. Of course everybody is super sorry but that doesn't pay for my time or fuel.

Attentive staff. When you are at home depot... "Your needs are just a foot away".

The customer service at the Home Depot has improved in the past year. There seems to be more staff willing to help. I have had a lot of interaction in the last few months, including special order that came in damaged and the outcome was handled professionally and to my satisfaction. I am disappointed that a product we bought a couple weeks ago that wasn't in the system, still isn't in the system when purchased again causing us to have to wait an extra 15 minutes to get the code. Someone dropped the ball on that. The lighting is dim and doesn't give of a friendly inviting atmosphere.

This store is one of the worse Home Depot’s I have ever seen. The standards are low, the associates don’t care to help nor does it even seem that their managers care that their taking care of customers. It’s very unorganized, product behind the building, Just never seen a store ran like this. Hopefully they get some managers in the store that actually care!

A wonderful store as has been my experience with most Home Depot locations. Staff a friendly and knowledgeable. Great selection of items as well.

Excellent staff, very pleasurable experience for us as we build addition to our home. As we must travel over 280 miles to get to this Store! Thank you for your help!

Scott in the appliance area went above and beyond. I had been trying to shop for a refrigerator online, but with all the out of stock situations at all stores, (thanks, shutdown) it just got way too frustrating. I gave up online shopping and went into the store. Scott was persistent in searching until he found the type I wanted, made in America, that would arrive within a month. Thanks, Scott!

I receive excellent care at Home Depot. They had everything I was looking for and staff helped me to locate my items. The lady who helped me check out, was kind, assertive, and asked if I wanted to ring up anything separately or all together, and I remembered, separately! It was the self check out line and she rang me up anyways! She was kind and cheerful and personable, complimenting me on my necklace. I really liked her and her positive attitude! I am sad that I didn't get the cashier's name.

I love Homedepot! They have always been easy to work with.

Great supply and good product flow

Amanda was very courteous & helpful. Most cashiers don't put in the extra effort.

Horrible experience, awful customer service. They screwed up and their system refunded me long after I picked up my prepaid item. 6 weeks later I got a barrage of harassing phone calls and voicemails saying I need to call them by 8pm and pay for my toolbox, which was paid for before I ever picked it up. If they screw up, it's your fault. If they inconvenience you, they do not care.

After a few employees past me up when I tried to get their attention, I was greeted by a nice young woman with dread locks. She complimented my shoes, seems small but I was having a crappy day so it was a nice pick me up. I then explained to get my issue with a hornets nest and them digging into my roof. She was knowledgeable about what product I needed and guided me right to it, instead of just giving me an isle number. Awesome employee, keep her around.

Cashier Laura smart..professional and terrific client care

Great service, friendly and helpful.

Great location, easy in and out. Friendly and helpful employees. Very clean. Well stocked.

when I found help they were helpful it took some time to find someone

Usually a pretty good store but having had to wait 45 minutes to get something unlocked and ended up leaving without getting it as nobody had a way to unlock it has left a bad taste in my mouth.

Store was clean. Tammey at the Pro Desk was very helpful and we will continue to shop there.

The store is fine, the people are friendly. Their delivery service is not the best. I was given a delivery time by costumer service. My product did not arrive by that time, so I called to ask where the delivery truck was and the person on the phone said they don’t give delivery times and so $100 worth of food is ruined because someone gave me bad information.

Excellent store in every way. Very clean. Departments well marked. Help very helpful and friendly.

I enjoy going into this Store. I've always had good service, except for the other day when I went to Home Depot to purchase some trees. 3 of them, to be exact. I needed help to load them in my SUV. There were three young employees sitting out where the trees are kept. One of them offered to help me. I had some shopping bags to put tree containers in them to keep the dirt from falling out. I was short a few. I went back into the store to grab more. When I came back outside, the three employees that were outside helping me, LEFT. I couldn't believe that.

I would like to say the Home Depot #3101 was clean and neat. They had what I need. I was very comfortable shopping there today. I found what I needed at a great price. Thanks L Jett

Positive feedback: the cashier was very helpful and friendly at the self checkout station and went above and beyond. The employee cutting keys was also very helpful and efficient. Negative feedback: the employees in the back near the cutting station, including the shift manager were awful. Rude, slow, non-communicative. I waited 30 minutes for assistance and the person in front of me got 75% of his wood cut before the shift manager came back and told the employee the cutting saw was out of order. If the saw was out of order, why was there no sign saying so? Why did it work to cut wood if it was out of order? No apology; no communication; not even a glance of acknowledgement. I won’t tolerate this and will take my business elsewhere.