Reviews for Bitterlake #4706

I bought a new can of the same white paint I always use in my home. Instead of buying a full gallon, I purchased the smaller size to use for touch up’s. When I got home and used it, it was clearly the wrong color (showing up more purple rather than white). For some reason these paint cans are marked “non-refundable”. I went back to Home Depot to get the can professionally shaken to see if maybe it just wasn’t mixed properly. Didn’t work, still purple. I finally went back and purchased a new can — this one the correct color! Not sure what happened with the original can I bought, but pretty annoyed it’s non-refundable even though it’s clearly the wrong color.

The Bitter Lake Home Depot has well stocked shelves and some products I can't find other places. There are people around to help you whatever the problem.

I had many questions for more then one project. Most staff where either very helpful or helped me to to where I needed to go.

Staff are very helpful, happy and engaged every time I walk in. Great customer service. Thanks!!

Extremely helpful assistant named Bob.

Need plumbing help (and who doesn't)? Go to the Bitter Lake Home Depot and ask for Ray - he knows what he's doing AND he knows where everything is!

"Roy at Home Depot is a true gem! His knowledge of plumbing saved the day for our family project. With two teenagers eager to tackle a plumbing task, Roy not only guided them through each step but also explained the intricacies of the job with such clarity that they felt confident and empowered. His patience and expertise turned what could have been a daunting experience into a successful and educational project. Thank you, Roy, for your outstanding service and for going above and beyond to help us!"

I'm always impressed when a store has associates that are actually visible and available. Every section that I had to find products in, if I turned to the left or right an associate was within view. I can't tell you how much time it saves to get what you need and get on to your project. Thanks Home Depot

Thanks Kevin Z you are a G

People here are so helpful

Rediat who works at Home Depot has been nice and helpful with doing returns.

James H is awesome!! Thanks for all your help!!

The staff was very friendly and promptly help me find the items I needed for home remodeling. Keep up the good work.

A tough project over the holidays took me back here many times. Staff, cashiers and customer have all been far better than i ever imagined. “A perfect 10” ..,even on their 5 point rating scale.

I just finished doing the survey on the receipt and wanted more people to know that Robert (older man in the Christmas area) was the kind of guy I want to help me everyone I go to Home Depot. He was knowledgeable and humous. Wasn’t annoyed with me or my questions, which most of the time you can’t find anyone and when you do they don’t know where the thing you’re looking for is or have an attitude when they have to walk you to it. Benedicte (I hope I spelled that right) was sweet and gracious with me. She was patient and understanding. I hope the both of them are recognized for their customer service skills. Even the security guard spoke to me on the way out. Usually they mean mug you which is understandable.

Have been shopping at Bitter Lake HD for many years. It was ok. Some time within the last 4 - 5 months, there has been a change and it's now a pleasure. The employees seem genuinely glad to be there and to help. Bravo for the change!

A good location and a solid selection, can't ask for much more than that!

Pavel was amazing! He went above and beyond and helped us find everything we needed. I will ask for him everytime I come back because he was so kind.

I’ve been shopping in this Home Depot for years and I’ve always had a good experience. The employees there are always welcoming. Until now. Sudsy is extremely rude, unprofessional and unhelpful. Will not shop there again.

went onto homedepot.com to reserve truck rental And entered 98133 zip code for shoreline wa store and selected flatbed truck and error occurred stating truck could not be rented at the location. i called the store and relayed the issue And the store manager said it would only do that If the truck was reserved already. As we talked he went on the website and then said it is available currently. I immediately clicked on the same and got the previous error of sorts indicating I could Not reserve the truck still. Upon asking the manager he said he would hold the truck for me until i got there. Upon arriving at the store the lady at the customer service counter was Very rude and said we cant rent that truck and failed to say why, upon asking why she said the tailgate was broken. After a long drawn out process it was determined that I could not use a truck that did not have a functioning tailgate and i had made a wasted trip to that store. The manager then became involved per my request. The manager was helpful both on the phone earlier and apologized and helped call the Bitterlake store to ask the to save a flatbed truck. upon arriving at that store I found around 20 for hire workers hanging arround the roadway into the store eating, loitering, and staring everyone down as the approched the store. The said for hire home enhancement helpers were less that 50 feet from rental trucks in parking lot making me feel uneasy And not want my family to be with me on future visits under the same conditions. upon approaching the tool rental door it was locked and required a door bell to enter and a person buzzing one thru If you happened to hear the door click which is near impossible. The sign above the door is barely visible it is so faded by the sun from years of fading. The workers were rude during the truck rental process as stated in previous survey just before this one for the 5000.00 chance to win. I pointed out damage on the truck and the worker noted damage on form But used barely legible ink And acted put out when i asked for better marking on damage and acted really put out when I asked for a photo copy of the form to take for myself. he said it may take ten minutes and another employee laters was told I asked for a copy and asked Why I had asked for a copy. When returning the truck I pulled in close to the building as i had recently had a back and knee injury. The counter worker exited the store and came right back in and demanded that I park the truck out in the lot where I got it. I told him no i will not And why i could not, he became irritated and stormed out as another worker parked the truck the both remained outside the store. I have had numerous Terrible experience over several years renting trucks. The last one was at the shoreline store and the truck broke down a block from the store in blistering heat. The staff there were Very helpful and redeemed themselves given the circumstances. previous rentals at that store were terrible.

Had a box of broken tile delivered to my door. Took it in to the store and a very helpful employee got me set up with a new order and refunded my current one.

Helpful staff make the difference, positive, helpful, and smiled!

Kevin who works there was very helpful and friendly in helping me find the materials i needed. Also checking up to see if i had found the materials i was searching for. As a novice handyman that is still learning about what materials i can use to solve my projects, it was much appreciated. Llani was also helpful and was a friendly person who helped me look for items and also checkout. All in all made the shopping experience feel like an enjoyable experience when employees put the extra effort in making the whole experience like a warm experience.

I have made 5 major purchases there over the last 3 months and have had a huge issue with them all. From 3 thousand dollars of carpet with 5 day guaranteed installation being 3 weeks late to a washing machine delivered e days late as well. They have no cashiers when there should be many and force the customers to use self checkout on 2 machines while 3 employees and a security guard looks on. It's a joke of professionalism! If I can help it I will never do business there again. But it's not like there is too much choice left.

We had a wonderful experience working with Hamed in ordering window blinds today. Our Home Depot sales person named Hamed was very informative, knowledgeable, patient and kind. He also informed us of great sales and we saved hundreds of dollars buying our blinds from Home Depot instead of from the manufacturer or window covering specialty stores. Honestly, Home Depot has the best prices by far.

Special thanks to Peter S who helped us load our concrete mix and deal with a tricky loading situation!

There are a few decent employees at this store and several employees that just don't measure up. TRAINING would help. PAYING ATTENTION would help.

Ray really went above and beyond to help me get the specific splices and clamps I needed

Roy stepped in and helped me find the washer I needed after hearing a poor response from a young person who wasn't willing to help. That young person told me she was going on break.

Just wanted to note that my cashier Dolores was friendly, knowledgeable, efficient, and enjoyable. Thank you Dolores! Not everyone is as personable as you.