Reviews for Burbank #6654

They do not know how to provide customer service. The manager was too busy to speak to me. It took eight people to confirm if I was purchasing the correct (identical or replacement) lightbulb to the one I had brought in. They were not willing to help me because “they did not work in that department” so they gave me the run around until finally (30 minutes later for one simple question) someone could tell me it was the right one. I will be going to other hime improvement stores in the area, as you guys have lost my business.

If you need any assistance please ask Jose!

I bought 2 commercial mop grade handles for my line of work, but the customer service was fair. There were not enough employees, but the 1 employee at the self checkout cahiers had asked me if "he can help" using hand jesters to direct me. I didn't like it because I was trying to show that I didn't need help.

on one of my visits i forg0t something from my purchase and when i returned to the store it was very easy for them to deliver it to me. thanks

Employees do not know about CA pricing laws. If an item is in front of a tag that shows a lower proce than what rings up then they should mark it down without argument. Train them before you get Weights and Measures reported.

I shop this HD at least once a week and have observed the shopping carts with trash and other debris left in the carts when I take a cart from the front of the store! Pls have the carts cleaned before bringing back to the front of the store!!

Claudia was so rude !

Excellent store, staff very nice and helpful. Highly recommended

I purchased exactly the stove I was looking for at a great price on sale. They arranged delivery for free and set up, hauling away the old stove for a minimal charge.

I bought combo dust pan with broom, box of extra large trash bags, touch up paint, and a couple of fluorescent bulbs and had good discounted price for my purchases. We decided to open account with Home Depot Glendale.

I found EDY the young lady working in at the return desk to be rude and certainly should not be working in customer service. Other than that it’s a typical store. Kids working and hanging out. But that return cashier named ” EDY “ ruined my shopping experience. Her personality is unprofessional and inexcusable. She grossed my spirit out. She disturbed my peace.

We love the selection of washers at this location. We were assisted by Gail, a mature salesperson who guided us to just the right purchase for us. Keep up the good work Home Depot by hiring mature, knowledgeable staff, and for offering a great selection of washers.

The store is easy to move around and the Employees are very helpful.

If you are a tradesman and want great, fast, friendly, knowledgeable service look no further than the Burbank Home Depot Pro-Desk. Everyone working in that section is great. You will save time and money and it will be a pleasure dealing with anyone of the staff.

I shop the Burbank HD because they ALWAYS have lumber carts/flat carts available for customers. I am closer to the Glendale and Pacoima HD but prefer the Burbank HD also because the instock is always good.

Jamin Castro an employee helped me get grout for my project and was very helpful

I always find the products I'm looking for at this store. Also, it is very clean and organized.

Great rental department. Any questions can be answered with ease by Jeffery or Brandon. They make the process of renting something a breeze. The pro-desk is simply the best around. Alex and her crew are just outstanding. Time is money and they are all pros and get things done efficiently but with a small town friendliness. It is a pleasure for this old man to shop at the Burbank Home Depot and I know it will be for you also.

Great employees, knowledgeable, easy to find someone to help who go out of their way to stop what they’re doing and pay attention to your needs.

Poor service. The pro xtra desk and checkout is frustratingly slow with rude and unhelpful service. I needed to checkout quickly for a job and showed them my pro xtra card and they were busy talking to each other and avoiding assisting customers in a timely manner. Such a disappointment as this store use to be so well run with better service.

Rose from Burbank Home Depot head cashier kindest lady’s everrrrrrrrr

I've always enjoyed shopping at Home Depot, I can usually find what I'm looking for employees are always nice and helpful and prices are very good!

Nice and friendly employees

The best home depot they have the nicest customer service ever, the young man named Mike helped me a lot, i would recommend this store from my co workers and friends. If you have any problems and needed helped from customer service go to this store

My visit to Bubank Home Depot on 10 June 2021 was a totally positive experience. I’d been searching for replacement hinges for my bathroom cabinet. Turns out that size is not made anymore, and I’m not in a position to go redecorating my entire bathroom to match a new style of cabinet. But Brad in hardware recognized my dilemma, got out his tools, and rebuilt my old hinges. I am amazed! It took some doing but he was determined and very skillful. Then I went to garden dept. where a young lady loaded my heavy bags of bark onto the cart and later into my car. Everyone in the store was cheerful and efficient, from the project desk through the departments and the cashier. I’ll be driving out of my way to get to this Home Depot location.

Chris from Paint went out of his way to help me and it wasn't even his department. My 5 STARS goes to him! The guy Jose (gets NO stars) who was working in the flooring department. He seemed more concern on restocking vs. helping me find something specific. All he did was direct me to where I could find it. Sadly, I needed two of the item and asked Chris who happened to pass by and with a great attitude, was happy to help me find another one. When he went up to Jose (because it's his department)to ask him if he might know if there are more...Jose told me that those are impossible to find! Really?! I mentioned, I visited two other stores and they have 21 in stock. How does that help me? I kindly ask if he can check anyway. He said those don't come in stock often, there inventory information is always wrong and I could go on with his excuses! He repeated, It's impossible to find and overall demeaner was so negative and discouraging from shopping there. If it wasn't for Chris, I would have left to a forth store! Anyway, I didn't even have to ask Chris as Jose was wasting more of my time with excuses of why I can't/won't find it. It was like just a look at Chris he was on it! He didn't promise anything and just to hang a bit. Jose left after I wasn't feeding into his negative vibes and said "I know it's frustrating"! Trying to keep my cool...I didn't mention that the only frustrating thing was HIM as he neglected to help. Then Chris comes (within 3 mins) with a box full of them! I don't like putting people down like Jose so I just mentioned to Chris I was going to write a nice review about him going out of his way to help and found a Manager along my way out to share my experience with Chris and Jose. Tip for JOSE: Don't discourage buyers, know your inventory (since you rather restock than help customers), be give positive vibes by being helpful & resourceful and Please thank Chris for doing your job!

Store is clean , the items are organized on importance level, meaning whichever item is mostly bought is closer to entrance. Customers don't need to go all the way to end of store.

I am to irate to write a review although I have made 2 significant payments already for appliances I have yet to see and use!

Nova provided efficiency and makes different on my visit aspect

Had a great experience dealing with the appliances section in this store!!! Kay the sales person has great knowledge of all the appliances and is a delight to work with.