#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(972)758-2402
Tool & Truck Rental(972)758-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1801 W Parker Rd
Plano, TX 75023
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Customer Store Reviews

  • 4.7 out of 615 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (615)
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Showing 1-30 of 615 reviews
Very helpful!
Marc helped me in deciding about blinds for a particular room. He answered my questions and made the decision easy.
by
    • Recommended
    The new self service key-maker machine is heaven sent. Naveed at store zip code 75023 is the BEST...
    The new self service key-maker machine is heaven sent. Naveed at store zip code 75023 is the BEST *****
    by
    • Verified Purchase
    • Recommended
    Customer service employee Alyssa was very rude and had a attitude because I wanted her to reorder...
    Customer service employee Alyssa was very rude and had a attitude because I wanted her to reorder a damaged clock that was shipped to me. She has horrible customer service skills !
    by
    • Verified Purchase
    1 found this review helpful
    The employees at this door are always friendly and are very knowledgeable of the products and whe...
    The employees at this door are always friendly and are very knowledgeable of the products and where they are located. Most of them have enough knowledge to assist you in figuring out a repair problem you might have.
    by
    • Verified Purchase
    • Recommended
    Located amidst the Plano neighborhoods. The associates are friendly and make you feel like nice n...
    Located amidst the Plano neighborhoods. The associates are friendly and make you feel like nice neighbors. Has everything I need for home improvements.
    by
    • Verified Purchase
    • Recommended
    I know the stores from Day-1 of its existence. It has improved a lot over time. Now it is much be...
    I know the stores from Day-1 of its existence. It has improved a lot over time. Now it is much better compared to 15th St Plano stores or Allen, TX McDermott stores. Keep it up. It's in a central location!
    by
    • Verified Purchase
    • Recommended
    My favorite home improvement store! Always well stocked and the friendly employees go out of the...
    My favorite home improvement store! Always well stocked and the friendly employees go out of their way to be helpful!
    by
    • Verified Purchase
    • Recommended
    I love this store. The staff really seem to care and go out of their way to be helpful and friend...
    I love this store. The staff really seem to care and go out of their way to be helpful and friendly. I always find what I'm looking for with their help.
    by
    • Verified Purchase
    • Recommended
    Paint desk service speed is slower than other Home Depots, then when an employee finally showed u...
    Paint desk service speed is slower than other Home Depots, then when an employee finally showed up, Evay, argued with another employee as to why he wasn't there, then he didn't greet me. He only looked at me waiting until I told him what I was there for, he then punched it into the computer and began mixing it, he then told me to come back in 5 minutes and the paint would be on the counter for me. Those were the only words he said to me for my entire experience. Then when I was checking out I discovered he hadn't even closed one of the cans, I'm glad i noticed otherwise I definitely would have spilled inside my car on the way home. Both Holly (head cashier) and Beverly (cashier in garden section) were super nice and helpful and are the only reason my rating for this location is not one star.
    by
    • Verified Purchase
    1 found this review helpful
    Excellent customer service
    Excellent customer service
    by
    • Verified Purchase
    • Recommended
    Excellent service; truly above and beyond for a large box retailer!! The cashier, Mia, was someon...
    Excellent service; truly above and beyond for a large box retailer!! The cashier, Mia, was someone rarely found at a retail store these days!!
    by
    • Verified Purchase
    • Recommended
    The employees are great, but I don't recommend a store that is against the fundamental principles...
    The employees are great, but I don't recommend a store that is against the fundamental principles of fairness and Voter ID. Over 73% of the Country wants Voter ID, while polls even show that 70% of black Americans in Georgia want Voter ID. It's an insult and an attack on this COuntry to speak against lawful just as it is an insult to Black Americans in this Country to assume they can't obtain an ID to vote but they must have one to fly on American or Delta Airlines, to pick up tickets at the Box Office of ANY MLB game or to drrive a car, buy alcohol, cash a check, or most any other interaction with the community. This is an assinine, unfounded, uneducated attack on the Country, the Constitution and our way of life as Americans, and I will not frequent a Marxist, Communist store that doesn't hold our beliefs dear. Goodbye Commies!
    by
    • Verified Purchase
    1 found this review helpful
    It’s amazing how different this Home Depot looks, I would say the polished floors do so much in t...
    It’s amazing how different this Home Depot looks, I would say the polished floors do so much in terms of lighting for it
    by
    • Verified Purchase
    • Recommended
    Mel in appliances was awesome and the manager Hugh and can’t forget the ladies upfront Sara and D...
    Mel in appliances was awesome and the manager Hugh and can’t forget the ladies upfront Sara and Destiny. They all made it a wonderful shopping experience. What started out as a sad because my refrigerator crapped out turned around. Thanks again to the all of you for brightening my day Thanks Home Depot for also having the best price around
    by
    • Verified Purchase
    • Recommended
    The Central Plano Home Depot store is one of cleanest stores and has the most helpful staff. I f...
    The Central Plano Home Depot store is one of cleanest stores and has the most helpful staff. I feel good shopping at this store and always feel confident about shopping with the Home Depot in general, online and in-store.
    by
    • Verified Purchase
    • Recommended
    Some items were not in the correct shelf/bin location as labeled. Other items were in limited su...
    Some items were not in the correct shelf/bin location as labeled. Other items were in limited supply. Store personnel were friendly and helpful.
    by
    • Verified Purchase
    • Recommended
    Management here is nice, store is clean and stocked, and of all the employees working here there ...
    Management here is nice, store is clean and stocked, and of all the employees working here there is only one i hope no one has to encounter in their shopping experience. That one employee's name is Faven. She treats whomever she wishes like criminals. She has blatantly diregarded the CoVid19 safety protocols put in place by the company and the federal government. She has placed her hands directly on me, stopping me and calling me a thief in front of several other shoppers and employees. I have looked into taking legal action against her and/or the company she represents, and am in fear of contracting CoVid19 because of her physically assaulting me. Again, shoppers beware of encountering an employee named Faven at this store. There will be a very likely chance you will either be publicly embarrassed, or be at risk of contracting Covid19 (i say that primarily due to the fact that she cannnot maintain social distancing and is very physically aggressive).
    by
    • Verified Purchase
    The best thing about this store ia the help there are very knowledgeable and carious people worki...
    The best thing about this store ia the help there are very knowledgeable and carious people working for y'all
    by
    • Verified Purchase
    • Recommended
    This store is not safe because all the shoppers bringing their big dogs in the store.
    This store is not safe because all the shoppers bringing their big dogs in the store.
    by
    • Verified Purchase
    Customer service needs to be addressed! The only person friendly in this store is the Cashier Kat...
    Customer service needs to be addressed! The only person friendly in this store is the Cashier Kathy!
    by
    • Verified Purchase
    • Recommended
    People are amazing, knowledgeable, courteous, and helpful!
    People are amazing, knowledgeable, courteous, and helpful!
    by
    • Verified Purchase
    • Recommended
    Shopping here is always a pleasant experience!
    Shopping here is always a pleasant experience!
    by
    • Verified Purchase
    • Recommended
    We always have a great shopping experience at this Home Depot!
    We always have a great shopping experience at this Home Depot!
    by
    • Verified Purchase
    • Recommended
    I left one of my purchases in the my shopping cart. It was night and I did not see it. I put the...
    I left one of my purchases in the my shopping cart. It was night and I did not see it. I put the cart in the designated location in the parking lot. When I discovered that I had left the purchase behind, I called the store. It was raining at the time. Despite those conditions, someone found my purchase. An employee called me back and told me how to return to the store and retrieve my purchase. It was my mistake. The employees went beyond expectations to get my left behind purchase back to me.
    by
    • Verified Purchase
    • Recommended
    This Home Depot always has pleasant and knowledgable personnel that can direct you to the correct...
    This Home Depot always has pleasant and knowledgable personnel that can direct you to the correct area if needed.
    by
    • Verified Purchase
    • Recommended
    This store the employees very friendly and nice
    This store the employees very friendly and nice
    by
    • Verified Purchase
    • Recommended
    Taylor D. and Rana A. are associates at the customer service counter, they are both friendly, hel...
    Taylor D. and Rana A. are associates at the customer service counter, they are both friendly, helpful and made an exchange effortless. Thank You
    by
    • Verified Purchase
    • Recommended
    My dogs favorite place to go..he gets fired up when we turn the corner to enter Home Depot
    My dogs favorite place to go..he gets fired up when we turn the corner to enter Home Depot
    by
    • Verified Purchase
    • Recommended
    Another successful and pleasant buying opportunity today, especially with Paul as the cashier who...
    Another successful and pleasant buying opportunity today, especially with Paul as the cashier who is always willing to help the customer.
    by
    • Verified Purchase
    • Recommended
    Nice store with good inventory.
    Nice store with good inventory.
    by
    • Verified Purchase
    Showing 1-30 of 615 reviews

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