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Filter Reviews By:Rating, Profile, Gender, Age (397)
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Showing 1-30 of 397 reviews
Sep 11, 2022
Great Store/Emplyees
The employees at this location go above and beyond every time I've been there. Not all locations have the happiest employees, but this one does. Got my Milwaukee drills there and they've been great to use. I could tell they were a return but they were immaculate out of the box still.
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Recommended
May 25, 2024
Best HD store in the Cleveland area
The Chardon Home Depot consistently exceeds all other locations in our area for customer service, knowledge, and friendliness. Keep it up!
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May 25, 2024
Lazy managers and younger employees.
I watched a manager respond completely disrespectfully to a salesperson trying to get me some assistance. A manager sauntering by couldn't be bothered to actually help. She just gave the elderly sales lady (Marge) a nasty response. No excuses for that! On top of that, I stood their for a 1/2 hour while my very nice saleslady walked the length of the store trying to find a pallet truck operator (nobody answered her phone calls). There was a younger employee walking through the store eating ice cream (8 a.m. mind you), and I saw another employee just sitting on the cart canal when he was supposed to be gathering carts. The only people willing and able to help were older, and were not allowed to operate the pallet truck. Also, today is Saturday, and this was my second trip into this HD to get salt. I stopped by Tuesday afternoon to get the salt. The shelf was empty, but there was a wrapped pallet way up high. I came back today, figuring someone would have brought the pallet down by now...nope. This time I waited a half hour while they located someone who could operate a fork truck. Not acceptable! This HD needs to can the current managers and promote the older employees to management. At least they understand good customer service and how to actually work hard!
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May 23, 2024
Best Home Depot around
Can't praise Kara and Conrad enough for their friendly and knowledgeable service both today and yesterday. This is my Home Depot for further needs even though it is not as convenient for me to go to this one I will go out of my way to do so.
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Recommended
Mar 28, 2024
Excellent Service
Danni, and many others in the service team are exceedingly helpful, knowledgeable, and best of all-enjoy interaction with customers (often a long-lost skill).
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Recommended
Mar 22, 2024
Great people who work at Home Depot
This is my third renovation for rental properties and my local Home Depot has always been there to assist me with sincere interest in my projects and help keep me within my budget which is very important to me.
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Recommended
Feb 21, 2024
wonderful customer service
My husband died less than a yr ago and I am now trying to do the fix - up projects around the house w/ help from neighbors. I usually don't know what I need but the workers have always been very helpful in directing me to what will work for me. I would not be able to figure these things out without their help. Thank you !!!
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Recommended
Jan 21, 2024
Good help
Two Home Depot employees that took the time to help me, Anita and Drew. thanks to them.
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Recommended
Dec 28, 2023
Fantastic Store to shop at as a whole
I have shopped at this store since opening. I have now re-located from 3 miles away to Mayfield. I still 90% of the time will drive to this location for my store needs because of the service, availability and support. John (One of the Store Manager(s)) keep up the good work! Helped me with pricing on my Milwaukee Packout purchases.
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Recommended
Dec 19, 2023
Go see Paul for your appliance needs!
Had a great experience with a washer and dryer purchase. Paul and the store manager made sure I received the best deal as advertised. I will be back
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Recommended
Dec 10, 2023
My store
I know where everything is I know a few employees that work with me very helpful
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Recommended
Dec 9, 2023
Great customer service
A cashier, Nicholas was polite, friendly professional, helpful and efficient.
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Recommended
Nov 25, 2023
Great job
Bonnie did a great job with this visit!
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Recommended
Nov 14, 2023
Great employees
Employees very helpful if your wandering around they ask if they can help you find anything
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Recommended
Nov 2, 2023
Chardon Home Depot
I enjoy shopping at this Home Depot because it is clean and organized and it's not too hard to find someone to help if I have trouble finding something or a solution. I especially appreciate Charles Benslay who was working in Customer Services on the day I visited and CLS Michael who works in custom kitchen countertops/cabinets. Both gentleman went above and beyond in helping me resolve some project concerns. This Home Depot always inspires me for home projects, maybe too much! I definitely enjoy shopping there.
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DIY
Recommended
Sep 11, 2023
Excellent customer service!
The gentleman who helped me at the Chardon store went above and beyond. The items I went there for were out of stock (a bulk bucket of elbows), and I asked if the individual items next to it were the same. He gave me the quantity of items that were in the bucket for the bucket price - saving me quite a bit of money, and time I would have to spend going to other stores. He has no idea the ordeal we are going through with a money pit of a house, but this was a very much needed and appreciated bit of kindness shown to us today. Thank you!
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Recommended
Sep 6, 2023
Great Store Associates
This Home Depot is the only one I choose to shop at. They have some fabulous, friendly, and knowledgeable people working there.
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Recommended
Jul 12, 2023
AWESOME FLOOR REPS
I ALWAYS HAVE AN EASY SHOPPING EXPERIENCE WHILE I AM IN THIS STORE.
I AM GREETED WITH SMILES AND FRIENDLY PEOPLE WILLING TO HELP ME LOCATE ITEMS.
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Recommended
Jul 10, 2023
Great Employee Assistance
Daniel in plumbing was very kind and helpful and knew how to solve my problem. He was patient, polite and had genuine concern. Thank you!
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Recommended
Jun 16, 2023
HELP
The Home Depot in CHARDON (and in HIGHLAND HTS) were excellent on providing help to anyone and everyone who asked for assistance. They'll be my first stop from now on.
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Recommended
Jun 9, 2023
Great Customer Service in Chardon
I was very impressed with Chardon Home Depot clerks and cashiers. They were friendly and helpful without me even having to ask for help in times where customer service is usually severely lacking from other stores that I have visited.
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Recommended
May 24, 2023
Excellent Customer Service!
Any hone improvement item I need I go to Chardon Hone Depot. They are always friendly, knowledgeable and professional, a rare thing these days!
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Recommended
May 18, 2023
Customer Service in Chardon is poor at best
I “made the mistake” of checking out at CS as my hip was bothering me. The CS assistant was less than pleased and referred me to her Manager because I had the temerity to “ask” to be checked out nearer to where I parked. The Manager made me feel like she was doing me a big favor despite my protestations that my physical shape wouldn’t allow me to walk to the normal checkout.
This was one of the worst customer service experiences of my life.
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Apr 22, 2023
Shopping experience with Home Depot, Chardon, Ohio
We just purchased a new LG dishwasher. It's exactly what I wanted. I've always envied friends that own LG appliances and when we win the lottery, I already have the refrigerator and stove picked out by LG.
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Recommended
Apr 21, 2023
Great store; friendly staff
We would highly recommend this store. John, Dept 91, was always there to help, answering all our questions and super kind. The checkout is always fast and friendly.
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Recommended
Apr 8, 2023
Wear comfortable shoes… you will need it for long checkout lines.
Terrible checkout lines.
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Apr 2, 2023
Great Customer Service
Paul our Appliance Specialist In Chardon Ohio was awesome to work with and comes highly recommended to anyone looking to buy a new washer & dryer.
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Mar 5, 2023
Great employees!
The people at The Home Depot in Chardon are always friendly and helpful. If they do not have what I need in the store (not able to purchase the item there), they have directed me to where I can purchase it. This level of customer service is a breath of fresh air! I will continue to shop here.
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Recommended
Mar 3, 2023
Great customer service and inventory
I recieved great customer service on my visit. This store had inventory that was not available at other area Home Depots. I would recommend this store.
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Recommended
Jan 16, 2023
Needs to re-staff with knowledgable helpful people
Not well organized, poor customer service, staff closes registers before closing time.