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Filter Reviews By:Rating, Profile, Gender, Age (474)
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Showing 1-30 of 474 reviews
Jan 14, 2023
My usual go-to
The store is clean. Staff are helpful. Prices are usually slightly better than other big box stores. I go to a lot of different stores and mostly buy from Home Depot.
by
Recommended
Jan 6, 2023
Excellent Store
I regularly use the Charleston Home Depot for pick up orders and in store purchases. The staff is knowledgeable, helpful, and pleasant. I enjoy coming to the store and I generally prefer the items Home Depot carries, particularly Husky tools, or the price of items. Many thanks!
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Recommended
Dec 18, 2022
Fantastic customer service !!
Customer service at this location is incredible. The staff is helpful, available and very friendly.
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Recommended
Nov 18, 2022
First visit to this store
I was able to find all the products I was looking for. Several employees were promptly able to locate what I needed. Great selection of products.
by
Sep 8, 2022
Gimma is a GEM!!
Gimma in customer service is so sweet. She was so kind with my two young boys when we were in the store late one night. Lovely lady!
by
Aug 11, 2022
Great service!
This store is staffed with excellent employees from management on down. Bob and Ralph and all the people at the pro desk especially. They are always on the ball to answer I. Questions and concerns.
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Recommended
Aug 9, 2022
They often neglect to give my veteran's discount.
I always hand the clerk my veteran's ID card, but they often fail to give me the discount. Where other stores can adjust the billing of my credit card to correct an error, Home Depot employees say they can't. The only solution for them is to drive all the way back to the store, return the purchase, get the refund, then ring it up with correct amount. That is primitive and a waste of time and gas. They do not stock top name brand LED bulbs and they remove garden seeds way too early in the year.
by
Jul 29, 2022
Great employees.
Employees were very helpful and friendly.
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Recommended
Jul 27, 2022
Customer Service
Mary was phenomenally friendly and helpful. I have shopped at Lowe’s and Home Depot many times purchasing things for projects for business and personal use over the past 3 years. This was the first time I had heard about the Pro account. I’m thankful she took the time to help me!
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Recommended
May 18, 2022
Excellent shopping experience
We went to buy lumber, etc. for our deck replacement. It is a great place to go if you want pleasant, helpful people assisting you. We have earlier bought other decking supplies which we had delivered. That was also a good experience.
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Recommended
May 2, 2022
Well-stocked
Clean, neat, well-lit, well-stocked store with friendly employees.
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Recommended
Apr 29, 2022
No Intimidation
Currently I am retired from a career in health care. When I walk in a store that specializes in home improvement (a topic which I know nothing about & have no related skills) I am always intimidated. Every time I have shopped here, I have found the staff to be friendly, professional, & helpful. With each visit I have been lucky enough to have encountered staff who were not only knowledgeable, but eager to share their knowledge with an obvious novice such as myself.
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Recommended
Apr 13, 2022
Friendly employees
Store was staffed by friendly & helpful people, not pushy. Store was clean & well organized & marked very well by departments.
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Recommended
Apr 7, 2022
Employees make a difference
I found the products I needed in stock.
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Recommended
Feb 27, 2022
Great Shopping Experience
We purchased a few items and two the employee Amanda helped us explaining how to use. I wish we could have more like her at all stores.
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Recommended
Feb 24, 2022
Great selection and service
Exceptional staff, who love to help and are just absolutely knowledgeable in all things that are house projects. Huge thank you to Ralph Chapman in the doors department and Mark in lumber / insulation. I couldn’t be doing my projects by myself without your help and tips! The store has great selection, as well as quality and on time online to store pickup / home delivery options.
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Recommended
Dec 6, 2021
Used Products at NEW Prices
I was shopping for a new Thermostat for my Garage. I chose a premium Nest Thermostat. In the isle they require you to take a slip to the register to get the item. The cashier bagged the item once pulled for me. After getting home found it to be a already opened and poorly resealed with scotch tape. I am disappointed that this item would ever be sold for retail price since they are paired to accounts and would be a nightmare to setup if I had chosen to do so. I called the Store and the representative seemed to have the attitude of nothing is wrong with this. I was then asked what do want to do? Um shouldn't this be where a associate should try to make it right? I guess not with the Charleston Store
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Oct 24, 2021
Jordan
Jordan in plumbing was extremely helpful with the purchase of bathroom items!!
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Recommended
Oct 24, 2021
Helpful associates
I was there today needing a certain extension cord in the yellow color that I had seen online and it was on the very top rack when we got there still on the pallet and Justin went and got the lift machine and he went up there and opened one box and got one out for us it was $25 lower than the other store so that was awesome.
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Recommended
Oct 18, 2021
Great store
All associates were friendly and knowledgeable
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Recommended
Jul 7, 2021
Every single employee (manager, cashiers and others) are very friendly and helpful. The atmosphe...
Every single employee (manager, cashiers and others) are very friendly and helpful. The atmosphere in this particular store is very inviting. We were treated with respect and will definitely be shopping here instead of other home improvement establishments!
by
Verified Purchase
Recommended
1 found this review helpful
Jul 6, 2021
Store is always clean and well-stocked, with no clutter on the shelves. restrooms are always clea...
Store is always clean and well-stocked, with no clutter on the shelves. restrooms are always clean; employees always friendly and helpful.
by
Verified Purchase
Recommended
Jun 28, 2021
Matt in the paint department is very knowledgeable and helpful. I’m so thankful for great employees
Matt in the paint department is very knowledgeable and helpful. I’m so thankful for great employees
by
Verified Purchase
Recommended
Jun 20, 2021
I shopped the garden center. Very clean and organized. Christiana that worked in garden center t...
I shopped the garden center. Very clean and organized. Christiana that worked in garden center the day I went was extremely helpful.
by
Verified Purchase
Recommended
May 27, 2021
Friendly and helpful employees, well-stocked, well-lighted store; merchandise on shelves orderly ...
Friendly and helpful employees, well-stocked, well-lighted store; merchandise on shelves orderly and in place. Clean restrooms, clean parking lot.
by
Verified Purchase
Recommended
May 25, 2021
Karen did a fine job helping me choose my hot water tank along with a young man, I can't remember...
Karen did a fine job helping me choose my hot water tank along with a young man, I can't remember his name but he spent a lot of time helping me choose the right tank. Karen made it easy for me with the financing and didn't just disappear like so much other employees do these days. I still believe quality store employees are worth their weight in gold and they were golden for me that day.
by
Verified Purchase
Recommended
May 13, 2021
Had a very pleasant experience when I bought a Maytag dryer at this Home Depot! The salesperson ...
Had a very pleasant experience when I bought a Maytag dryer at this Home Depot! The salesperson Jonathan was so polite, kind and knowledgeable! I had stopped on my way home after working overtime. I knew exactly which dryer I wanted and Jonathon was quick and efficient. Will definitely go back to this store to get a new washing machine soon!
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Verified Purchase
Recommended
May 13, 2021
A cut above the rest, very professional and friendly
A cut above the rest, very professional and friendly
by
Verified Purchase
Recommended
May 11, 2021
Very organized and the associates encounter you upon entry, are friendly, and helpful.
Very organized and the associates encounter you upon entry, are friendly, and helpful.
by
Verified Purchase
Recommended
May 6, 2021
Store was well represented and had plenty of product to choose from. Overall had an excellent tim...
Store was well represented and had plenty of product to choose from. Overall had an excellent time there.