Reviews for Cleveland Heights #3818

The store is clean and well stocked. I like the fact that customer service and pick up has changed their dynamic and is in a dedicated space. The wait time wasn't bad at this area, but in the door department we waited 20 minutes or so for ONE associate to take orders from two other customers. There is no waiting area with chairs, so, you're standing. The managers were called and never came. We shop at this store because they generally have everything we need and it is nearby. More personnel are needed on the floor. There is no one to help you find what you need.

I had a good experience when I went to my local Home Depot store. The associates were pleasant and helpful, when I was looking for something and when I had to get a large item off the shelf. Also, the store is always clean.

My experience was good. To make my experience from this store better, they need more people on the floor to assist the customers.

There is never anyone to help find products, if this was not closest store I would not shop here.

convenient, friendly staff and well stocked

Mike C in Millworks rocks!!! So helpful and so friendly! Made us exactly what we needed!

The store is convenient and clean. However, finding employees to help you is frustrating and it seems like they run when they see you coming!

Customer service is hit or miss. I wish it could be consistently great.

Associates tried to help but seemed to lack knowledge

I bought a new washer, dryer, and refrigerator from Karen Homer in appliances, and I couldn't be happier! She was fast, efficient, friendly, SO knowledgeable, and helpful, too! Also, HD is doing their own appliance deliveries and installations now, so no more problems with subcontractors!

The store was OK but the staff was rude and non-helpful to me as a paying customer. The checker at the self service just stood there as I tried to figure out how to use the new system. The teller I got couldn't find the price on my flower so she started turning it around looking for it and broke one of the leafs off. I grabbed it and told her to "stop" . She just glared at me. Then the previous customer came back because she had rang his items up wrong. She told him to go to customer service but never apologized.

Pay the extra to have the lumber delivered, had to load 6x6x12 treated posts by myself, employees didnt offer a hand to help and no help was given to help load them either, I'll take my business else where from now on

Great customer service!

Home Depot is one of my favorite stores. I feel like a kid at Christmas time.

Worst store ever. Poorly stocked. Cashiers need to stop chatting and do their job.

This store may at times seem a little understaffed- but the wait is always worth it! The employees go above and beyond to help you with questions and make recommendations to help you with your projects. We recently bought a new door for our patio and so glad we went to this store for the purchase! Mike was amazing and gave us lots of information and choices to ensure we spent our money wisely. Highly recommend these folks for any of your doors and/or windows!

The customer service was wonderful in the appliance section but the cashier, Natasha, was extremely rude.

9 times out of 10 a great time

Avoid it. Most of Staff are so rude.

Plenty of flowers for outdoor planting, plenty of top soil, cow manure, peat moss, mulch, grass seeds, weed and feed. Everything you need to start your Summer projects. The store was really clean and neat.All the products on my list was at the store and I was able to purchase.

The store has a good selection of plants for early birds like me. Staff are always polite and helpful. I appreciate someone asking “do you need help?” Even if I don’t! Thanks for asking because you are more appreciated than you know! Keep up the great work

I like this store some of the employees could use a little more training but the main thing is that they are trying and I can't fault that. Also it would help contractors if the isles weren't blocked during prime working hours. But overall I am pleased with the store.

YouTube and the internet has more knowledge that the staff in this stores electrical department. You have to watch where you walk so as not to trip. Make sure that you check all packaging and product to assure that they are new and not used or broken

Great experience today in the garden center. There were plenty of employees on the floor to help lift heavy bags of mulch and stones onto my cart, and then helped put everything into my car. Great customer service!!

Stan was very helpful and friendly. He explained about the overflow plate and lever to me. He located the product I needed. He explain every thing that he did so that I could do it myself next time. I had watch a you tube video, but didn't know how to change the overflow plate. please thank him for me.

The store had exactly what I needed to repair my roof, right before it rained!

I love having a Home Depot store so conveniently located (7 minutes from where we live). The selection and quality of products is good, and the store layout is logical. I can almost always find what I'm looking for, and pricing is very reasonable. Thank you!

Things have really been improving in this store.

ALWAYS A GOOD SELECTION OF PRODUCTS AND A GREAT STORE TO SHOP IN. STAFF IS ALWAYS VERY HELPFUL.

This store has been so important for the upkeep of my house, which is nearly 100-years-old, so I always need more stuff and Home Depot has it!