#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(313)583-0824
Tool & Truck Rental(313)583-0830
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5951 Mercury Dr
Dearborn, MI 48126
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Customer Store Reviews

  • 4.2 out of 337 reviews
81%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (337)
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Showing 1-30 of 337 reviews
great
great
by
  • Verified Purchase
  • Recommended
Even when busy, we still received good customer service.
Even when busy, we still received good customer service.
by
  • Verified Purchase
  • Recommended
If you need assistance this may not be the location for you....many of the staff members seem to ...
If you need assistance this may not be the location for you....many of the staff members seem to be inexperienced and I considered them to be a little understaffed.
by
  • Verified Purchase
My review of your store was written in the survey. Please ensure your employee Darius Sr. Is reco...
My review of your store was written in the survey. Please ensure your employee Darius Sr. Is recognized for his kindness and concern for myself and son during our visit. It's rare that people take time to show concern. And I wanted to commend him as a person for taking time to speak with my son and check on me will I was in distress and offer alternatives, if wanted to continue shopping.
by
  • Verified Purchase
  • Recommended
bad customer service, employees are rude and not helpful, and long lines at the check out.
bad customer service, employees are rude and not helpful, and long lines at the check out.
by
  • Verified Purchase
The worst customer service ever. they treat you like an intruder. they have no respect for their ...
The worst customer service ever. they treat you like an intruder. they have no respect for their customers. no one wants to help you or assist you. staff are very rude and not helpful. avoid going to Dearborn store. go some where else anywhere other than this store.
by
  • Verified Purchase
Kevin in Electrical is awesome and really knows his stuff. They always have whatever I seem to be...
Kevin in Electrical is awesome and really knows his stuff. They always have whatever I seem to be looking for at this location.
by
  • Verified Purchase
  • Recommended
Zaid was very personable and helpful today. After asking a sales associate to look in the back f...
Zaid was very personable and helpful today. After asking a sales associate to look in the back for a product that I needed, the sales person came back and informed us that he could not locate the shipment. Zaid asked if I mind waiting while he took a look, and even called up at the register to inform me that he found the product and was on his way up to the register with it. He than rang me up for the product and even gave me a discount for being inconvenienced. I was unhappy with a previous trip to this home depot store and informed him about it. He apologized and made sure I was satisfied with my shopping experience before I left the store, which I was thanks to him. You need more employees like Zaid.
by
  • Verified Purchase
  • Recommended
The product were easy to fine the employees were awesome
The product were easy to fine the employees were awesome
by
  • Verified Purchase
  • Recommended
You can go two employees for knowledge and help!!
You can go two employees for knowledge and help!!
by
  • Verified Purchase
  • Recommended
All the associates that I encountered were helpful, very knowledgeable etc, store was clean and neat
All the associates that I encountered were helpful, very knowledgeable etc, store was clean and neat
by
  • Verified Purchase
  • Recommended
cashier Vicki is always helpful when I shop at the Dearborn store I look forward to seeing her sm...
cashier Vicki is always helpful when I shop at the Dearborn store I look forward to seeing her smile at the checkout
by
  • Verified Purchase
  • Recommended
The store is clean. Cashiers are hardworking and always there to help. Cashiers deserve a raise, ...
The store is clean. Cashiers are hardworking and always there to help. Cashiers deserve a raise, discounts and full benefits for the customers they serve. Alot of the customers are rude and impatient.
by
  • Verified Purchase
  • Recommended
Thank you for always being professional and helpful. Your service makes the shopping for a proje...
Thank you for always being professional and helpful. Your service makes the shopping for a project experience more pleasurable!
by
  • Verified Purchase
  • Recommended
The best....any home projects, HOME DEPOT is the right place.They will make it easy,simple,like 1...
The best....any home projects, HOME DEPOT is the right place.They will make it easy,simple,like 123... They will tell you what's right for any project...
by
  • Verified Purchase
  • Recommended
THIS STORE IS VERY HELPFUL AND PROFESSIONAL. I COME TO THIS STORE ON A WEEKLY BASIS AND I'VE FOUN...
THIS STORE IS VERY HELPFUL AND PROFESSIONAL. I COME TO THIS STORE ON A WEEKLY BASIS AND I'VE FOUND THE EMPLOYEES TO BE VERY WELCOMING
by
  • Verified Purchase
  • Recommended
Every is always easy to find and everytime I go they are on point with any assistance I need and ...
Every is always easy to find and everytime I go they are on point with any assistance I need and friendly
by
  • Verified Purchase
  • Recommended
Worst atmosphere of any Home Depot in the country, bar none.
Worst atmosphere of any Home Depot in the country, bar none.
by
  • Verified Purchase
I Had fun
I Had fun
by
  • Verified Purchase
NEED TO OPEN 24 HOURS
NEED TO OPEN 24 HOURS
by
  • Verified Purchase
Some people working are impolite to customer like me
Some people working are impolite to customer like me
by
  • Verified Purchase
GREAT
GREAT
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Dumpy area, clutter around the store. Not kept up well. Security guards require receipt checks ...
Dumpy area, clutter around the store. Not kept up well. Security guards require receipt checks at the exit yet they often stand two feet away from the checkouts and WATCH YOU BUY THE ITEM.
by
  • Verified Purchase
Service top notch. Store as neat and clean as expected based on products sold there. Workers we...
Service top notch. Store as neat and clean as expected based on products sold there. Workers were always sweeping and putting things back in order. They do an excellent job.
by
  • Verified Purchase
  • Recommended
I'm not a handy person and dislike going to this kind of store. The 2 ladies that I interacted wi...
I'm not a handy person and dislike going to this kind of store. The 2 ladies that I interacted with we're amazing. I don't live anywhere near this store. Just stopped when I was in the area for another appointment. I was just so pleased with this visit I had to write
by
  • Verified Purchase
  • Recommended
I truly love Home Depot shopped here quite a bit when my husband was overseas ! Now that I'm on m...
I truly love Home Depot shopped here quite a bit when my husband was overseas ! Now that I'm on my own starting over I could definitely use this sweepstakes gift card!
by
  • Verified Purchase
  • Recommended
Excellent Service
Excellent Service
by
  • Verified Purchase
  • Recommended
If you need help in the Plumbling dept. find Mike (D26)...He rocks!!
If you need help in the Plumbling dept. find Mike (D26)...He rocks!!
by
  • Verified Purchase
  • Recommended
The employees of the store are very knowledgeable about their products and are very willing to as...
The employees of the store are very knowledgeable about their products and are very willing to assist with navigation to locate exactly what your looking for. Pleasing personalities help make the shopping experience a pleasure even thought you know it always ends up work. Makes you want to come back again.
by
  • Verified Purchase
  • Recommended
Great place to shop and I all ways finds deals.
Great place to shop and I all ways finds deals.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 337 reviews

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