#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(315)449-8501
Tool & Truck Rental(315)449-8500
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
5814 Bridge St
East Syracuse, NY 13057
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Customer Store Reviews

  • 4.5 out of 458 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (458)
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Showing 1-30 of 458 reviews
The Home Depot
About the same type of store like others
by
    Awesome store.
    I get the best service at this store. Great people and great service.
    by
      • Recommended
      Cashiers
      There are no cashiers. I had to scan and check out myself. If I am going to work for Home Depot I want to get paid or receive an employee discount.
      by
        it has always been a good experience for me
        associates always have been helpful to me at this home depot
        by
          Love this place
          Always my first stop when I am doing home stuff… which is very often… great selection and service
          by
            • Recommended
            Assisted check out employee experience
            The gentlemen with the red hair in a pony tail, glasses and a beard. Was very rude to me at checkout. I told him the item I had did not have a scan code. He then informed me I personally would have to go back and get another item. He did not offer to help me look it up on his hand held inventory check thingie, or offer to call someone else to help. After I asked him if I could just look it up myself on my phone and he could type it in. He looked and sounded annoyed. Said "yea". Then walked away. After I brought it up on my phone I tried to get his attention twice and he blatantly ignored me, turned his back to me. And did not acknowledge me. This ruined my shopping experience at this location.
            by
              Bad customer service
              My husband was denied his veteran discount because we are not registered on the home depot
              by
                I spend more time here than home
                I love this store… I am a big DIY fan and remodeled an old house I bought myself.., I love that Home Depot is a one stop shop with a huge variety of great brands to pick from!
                by
                  • Recommended
                  Impressive Customer Service Associate
                  During a 45 minute engagement, Floor Specialist, Mr. Robert Gorry impressed us with his customer service skills and high level of knowledge across merchandise. Mr. Gorry was courteous and patient with our many questions and was an articulate responder. He well-educated us, so we could make wise future purchases. Mr. Gorry is an asset to your customer service team!
                  by
                    Horrible Experience
                    Website shows they have a full line of Cloralen and Pinalen products, but you get to the store, only to find out they don't carry Cloralen and only had 1 Pinalen product. And I went to the specific store in town that supposedly had the products. Total waste of time.
                    by
                      Love this store
                      I love coming to the Home Depot in Dewitt. The employees are always friendly and helpful. I can always find what I need.
                      by
                        • Recommended
                        Recognize an employee
                        I want to recognize Kali for the service that she gave me on May 17th with my purchase and filling out in application for the Home Depot Credit Card. She was very friendly and patient with me in the process. Thank you so much Kali!!!
                        by
                          The Pro Desk employees are super helpful
                          We are always greeted with a smile and how can I help you when we enter the store at the Pro Desk. Amy and Gina are especially helpful and cheerful when we arrive, even if they have a long line of customers, they always say Hi with a smile.
                          by
                            • Recommended
                            No longer SALUTE VETERANS
                            REMOVING VETERANS DISCOUNTS WHILE ADVERTISING HOW MUCH YOU CARE ABOUT VETERANS IS A PRETTY TWO FACED COMMENTARY ON HOME DEPOT
                            by
                              Customer Service
                              Helpful, knowledgeable employees.
                              by
                                • Recommended
                                Kitchen design department
                                For our kitchen design project, Daniel Strohmeier Was fantastic to work with. He is knowledgeable, helpful and kind. Great experience overall. Thank you!
                                by
                                  • Recommended
                                  Great Kitchen Design help by Daniel
                                  Go to Daniel for your kitchen design. He was great!
                                  by
                                    • Recommended
                                    Great customer service in kitchen designer
                                    My kitchen designer, Daniel, was excellent! The street was neat and clean. It was an overall great experience. I highly recommend this store.
                                    by
                                      • Recommended
                                      A Great Hardware store to shop
                                      I have been utilizing the sales on home organization. Every time I go in, things are stocked and presented in a nice manner. I enjoy shopping at THD.
                                      by
                                        • Recommended
                                        People make the difference.
                                        We are on the search for a new refrigerator. We looked at many of the models that were on display. The customer service lady was super. We have been online and looked at our options. Real people make the difference for sorting out the best refrigerator and helped us rank them.
                                        by
                                          • Recommended
                                          Great Customer Service
                                          Have been shopping for a new washer for some time the salesperson here was knowledgeable, pleasant and most importantly not pressuring!
                                          by
                                            • Recommended
                                            Knowledgeable
                                            Warren in electrical explained daylight, soft white and the watts associated with each bulb. I never new the in-depth of these. Nina at check out made my transaction incredible. Gave me publication info the rewards and how to incorporate my military into savings
                                            by
                                              • Recommended
                                              Pro desk management
                                              Do your self a favor and shop elsewhere!
                                              by
                                                Customer Service
                                                No one willing to help me purchase a grill. Said he didn’t know the price or how to find out.
                                                by
                                                  Great customer service
                                                  The manager (I think her name was Pam), took the time to make sure I was able to find exactly what I needed. She was absolutely wonderful to speak to and is very proud of her role at Home Depot. I wll continue shopping here because of people like her.
                                                  by
                                                    • Recommended
                                                    Great service and prices!
                                                    Shopped around for a new microwave oven and got the best deal at Home Depot. Additionally, the Appliance Specialist, Joette Loomis, who assisted me in my selection and purchase was extremely knowledgeable and helpful.
                                                    by
                                                      • Recommended
                                                      Excellent
                                                      No complaints with my items
                                                      by
                                                        • Recommended
                                                        Great store, great selection (usually) and friendly, knowledgeable and helpful employees.
                                                        Great store, great selection (usually) and friendly, knowledgeable and helpful employees.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        The employees at this store have always been able to assist me in any of my home improvement proj...
                                                        The employees at this store have always been able to assist me in any of my home improvement projects. Even if they were not sure they would be the answer for me. This store has always been clean. The ladies room is cleaner than expected. I have seen employees cleaning the restroom at different times of the day. I don't think I have every gone into the store and not bought anything. It is something about tools that I love. Thanks for being here.
                                                        by
                                                        • Verified Purchase
                                                        • Recommended
                                                        This particular store had many employees available throughout the store to ask for help unlike ot...
                                                        This particular store had many employees available throughout the store to ask for help unlike other stores I frequent. All were friendly and willing to help. Checkout was quick.
                                                        by
                                                        • Verified Purchase
                                                        Showing 1-30 of 458 reviews

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