Reviews for East Irvine #8525

They should be more focus on the contractors because we bring the volume to your store.

Great store. The people working here know their jobs. I will be coming back again and again. Thanks for all the help with my projects and the honey do list. LOL!!!

Very friendly and knowledgeable employees. A pleasure to shop there.

Clean restroom

The store worker would mislead customer about price match details and deceive them into making a purchase.

ask for bruce

great experience. darshita was awesome, she went out of her way to help me with my shopping.

I ordered 2 items online to be delivered to my home. Only 1 item was delivered. When I called the store they told me that the delivery person forgot to take my other item.I could have the item delivered the following day, or I could go to the store and pick up the item. When I arrived at the store the item (Mobile Smart Tube Hideaway hose reel) they brought to me was obviously used. The item was dirty, had cobwebs and leaves on it, and the tread on the tires were all worn out. I asked them if the item was used and they said "Yes, it is used, but it is the only one we have for you". I asked them what happened to the item that they told me I could come to the store to pick up , and the said they didn't know what happened to that item and they could not find it. They said sorry, but offered me nothing for my time and inconvenience. They did not seem to care about the awful customer service experience I had.

A female sale cashier named "Janae" is very friendly, resourceful and thoughtful.

I hadn't been back to this store in years but I found it to be as good as it ever was. Store is always clean and stocked and the associates were helpful. Carolina in flooring was great and helpful with cutting my blinds!

The store is neat and clean with very professional and friendly staff!

Bruce in plumbing went out of his way to help me find all the parts needed for a dishwasher/garbage disposal repair.

I received much needed assitance from assoicate "Bruce" who took me to two locations for the products I needed and had excellent advice on how to install the products. I am very greatful for Bruce's help and advice!

The employees at this particular store are extremely helpful and friendly.

I am new in the area and theStore staff were very helpful and courteous and my purchase for a washer was quick and pleasant. One of my best visits.

Nice and friendly employees!!!!!

I had a very good experience with 2 employees in that store. On March 2nd, Joseph helped me with my purchase and on March 3rd, Janae helped me. Both were very friendly and helpful.

One of the grate experiences that I have at store #8525 is organization. The floor is never clustered, or over crowded with products. This gives the shopper an opportunity to see and recognized other items from a distance. The shelves are always neat and all the items are reachable at your finger tips. At times when I may display confusion on my face, I always get a "can I help you with something", and thus far the service from the associates are always on point. Help is always near by just when you need it and I always tell my co-workers that if confusion becomes a problem, just ask an associate and they will most likely set it streight for you. Thanks again for being patience and understanding on each of my visit where confusion was a small barrier.

Home Depot employees have a grate habit of welcoming everyone that walks thru the door with a short and brief welcome. This in itself projects a warm and relax feeling that carries you thru your shopping time. When checking out at the register you get the same feeling with a thank you that makes you feel like your money was well spent. Thanks again to such a wonderful staff of employees.

Under new management group, it's not happy at all to shop at east Irvine. This store doesn't have energy to go any more! New store manager doesn't know retail business and assistant manager tells against what he used to do and new prodesk manager doesn't care about account. It's very strange experience.

Bill helped me at cashier and he was so nice person.I will definitely come back to this location.

We shop here often and have found the staff here to be very friendly and helpful.

New to this store. I needed air filters and was greeted by cashier Sue. Sue helped me locate air filter using the Home Depot App. which I was not aware of. I now will be able to find items better in the future.

The friendly lady cashier in nursery/garden, Amani, was exceptional.

Cluttery store, always busy in front, no clear front entrance signs, not much of each item to choose from and only limited selection in items in some aisles. Friendly staff but store needs more upkeeping

Instead of driving a distance to a Christmas tree farm as I usually do, I went to Home Depot for this year's tree because of a neighbor's suggestion. There was a wide variety of tree types and sizes to choose from, and the employees were friendly and professional in cutting mine to order. My noble fir was very fresh and lovely and at a reasonable price. Who needs to drive far!

Great customer service! super helpful.

Bilal at this store is super knowledgeable and helpful!

The Managers at this stores needs to be trained on customer service and trained on how to better handle customer issues. This stores also uses a delivery company that cannot make deliveries on the first attempt and lie to the customers about attempting deliveries. Be careful Home Depot likes to give their customers the run around when requesting a refund due to delivery issues.

I was shopping for Kreg Pocket Hole Plugs but did not see them on the shelf where the Kreg products were located. I spotted HD Assoc Bruce who was working another department and he looked on his HD Inventory handheld and found that there were 7 in stock. He looked in the overhead bins but did not see the numbered box. He contacted Al who works the tools department. Al did some checking and located them after climbing a step ladder. Bruce & Al worked as a team in assisting me find my product