Reviews for East Manassas #4648

Lumber department manager, Malcolm is excellent concern about the service and the practice of duty honors living

I was forced to purchase and then return a bad quality tool for showing my bad experience with the tool and trying to avoid being unable to use the tool, saving my time and a trip to store for returning back the item.

I came into this HD on a Friday afternoon it was very busy lots of customers picking up/ returning items I appreciate the staff being professional and courteous during a very hectic time.

I was able to find what I needed very fast!

Ali is awesome employee and deserves a raise . First time ever I was help from start to finish

We bought a washer/dryer combo from Angela Gibson and she was so courteous and professional in her advice to us. We appreciate her good sales abilities.

I ALWAYS BUY THINGS IN THIS STOR VERY HELPFULL CUSTOMER SERVICES

Ali was extremely pleasant and helpful. He asked lots of questions about my DIY project and recommended and explained differences in the available options.

much better clean material

Could not order an out of stock item online for store pickup. Salesperson looked up when he could get it, and did my order over the phone. Saved me from driving to another farther away Home Depot or a delivery charge. Thank you MFM3NH9!

We purchased a new refrigerator. I was very impressed by the appliance salesperson.. He was very knowledgeable .and honest with us.. Well done.

The cashier Brandy was absolutely amazing. Great customer service and helped finish my water heater warranty exchange. It was complicated and she stayed patient even after I forgot to give her a receipt and she had to redo it.

I bought this cooler it was for a good price !

Excellent customer service by Farrah & Kayla in assisting me with a return where I didn’t have my order number which they obtained for me and issued refund. There was no problem with the product but my husband had repaired our old one so wasn’t needed.

Every time I go there all the employess are so polite and helpful. They direct me to what am looking for in no time which makes it easier on me. Thank you

This review is about Mr. Ali, the Home Depot manager at the 4648 store in Manassas Virginia. His professionalism, the way he treated me, and the way I saw him treating his employees has won my loyalty as a customer.

Everyone should shop at this Home Depot on Liberia Avenue in Manassas. Customer service is superb and knowledgeable employees who go the extra mile to meet your needs. They are also very creative and give excellent advice on projects.

Delivery time was fast should have it by December 2, 2023. Great. Als the sale person Angela worked with us closely and answered all my questions

Erica p is a great worker and good with customer when needed help, she also need a promotion as well.

I was taken by surprise, When I visited the Liberia Ave store for the purchase of flooring material. Staff members were reluctant to assist and toss you to the next person, for help.

Today my day whos in his mid seventies asked me to get so copper fittings from Home Depot DANIEL who doesn’t usually work in plumbing helped me. He went above and beyond to assist me. Thank you Daniel

If you want great customer service, go find a man named Scott. He'll help you out and steer you in the right direction.

Scot was extremely helpful when we were shopping for a grill and getting one high off the shelves and helping to load it on a cart. He was very polite and attentive. And a young man at the self checkout was very sweet & helpful with out veteran discount.

This store, like other home depote stores, is welcoming.

I've always had good luck at this store at finding someone to help. The most recent visit was probably the best example in that the sales representative was friendly, knowledgeable and thorough and the visit enable a quick order.

Ali at Pro Desk never fails to assist me when I come to this location and I wish you all have more people shadow him!

I've been in many home depot's up and down and all across the US I don't even want to walk in the door anymore no one greets you no 1 speaks to you no 1's around when you need help and there's no product on a shell at all the only reason I go in this store this store is less than 5 minutes from my job otherwise i'd go somewhere else 👎

What a bunch of idiots. I needed a relatively high end tool (Milwaukee M18 grinder). Website said 2 in stock, could not locate and employee said system is always wrong and they were sold out, what they did have was locked in cages so you couldn't even buy it. As I was walking out already upset I found the 2 "in stock" sitting in a display right by cashier and next to the door other side of store. No lock, nothing. No one would have found them and anyone else could have grabbed and walked out.

I was lacking in how to navigate my Home Depot app. Katterin assisted me in this. She is a young lady with a pleasant attitude and dedicated to service. The store reflects the same welcoming atmosphere. This is definitely due to the staff and management working together. As a retired manager, I quickly pick up on these traits in a business. Thanks for being such a place!!!

While I had an overall positive shopping experience at Home Depot, there were a few minor frustrations I encountered: Limited staff availability: At certain times, I noticed that it was challenging to find a store associate readily available for assistance. It would have been helpful to have more staff members on the floor, especially during busy periods. Out-of-stock items: On a couple of occasions, I couldn't find certain items I needed because they were out of stock. It would have been beneficial if the store had better inventory management to ensure a more consistent availability of essential products. Long checkout lines: During peak hours, the checkout lines tended to be quite long, resulting in a longer wait time. It would have been more convenient if additional registers were open or if there were self-checkout options available to expedite the process. Difficulty in locating specific products: While the store layout is generally well-organized, I faced some challenges in finding specific items due to large store size and limited signage. Improved labeling or interactive store maps could help customers navigate more efficiently. These frustrations are relatively minor and didn't significantly impact my overall satisfaction with Home Depot. I appreciate the opportunity to provide feedback and believe that addressing these areas could further enhance the shopping experience for customers.