Reviews for Ft Walton #6301

This clean and well kept store has wonderful employees that went above and beyond. Especially Tim in hardware who spent extra time finding a product for us that wasn’t on the shelf but the store had it.

Always a great experience there

Today 3/1/22 was very frustrating while shopping. Pallets in the isles, several bands cut, and somewhat unwrapped, needless to saw with dust on them. Someone is not doing their jobs here. I would have rather went to the other store.... Didn't finish my shopping because I couldn't get down several isles in several department. And there is NO customer service. What has happen to homedepot.

When I was checking out the cashier got really upset at me because I gave my veteran id at the end of the check out! She was grabbing items forcefully and mumbling bad words at me, I was really surprised and so were the people behind me.

I recently bought an LG Washtower from the Ft Walton Beach Home Depot. Even though I live about 35 miles away, I didn't mind the 70 mile trip because of a gentleman named KEN who works in the appliance section. He has been there a long time and he absolutely loves his job! He was SO informative and so patient with me! I didn't feel pressured or hurried either. A couple before me was back to buy a washer and dryer. They returned to discuss their decision with KEN because they had bought from him before and were very happy with him. I cannot recommend KEN enough! He knows everything about the products he sells and explains things very thoroughly! If I need any more appliances, you can bet I'll be back to talk to KEN about them!

This store has problematic employees and leaders with attitudes and generally don’t want to help customers or My pro members. They need training in customer service and how to use their systems.

LAWN MOWER, BIG TOOL CABINETS, WATER FILTRATION, OUT DOOR FURNITURE SETS

Ken in appliances earns this 5 star rating, he is fantastic.

The purchasing procedure was reasonably well handled. The installation process was disorganized and slipshod

Because of Mr. Ken in appliance we will continue to shop at this store instead of others in the local area

The store is very convenient from my place. Easy to find the products I needed. Employees are friendly are are willing to help the customers.

where is the hot dog cart???

The store was well organized and the associates in the garden center were friendly and extremely helpful.

Never have had an issue at this store. In and out and courteous, helpful employees.

We were getting keys made. We asked the cashier if she could find someone to help us. She closed her register & said, I can help you. It was so refreshing !!!

Wade is a great sales associate he provided excellent customer service.

Very friendly staff. I was very pleased with the products on hand and service rendered

Store was clean and well stocked for the several items on my list.

More employees on the floor. Lots of help, lots of choices - finally!

The cashier Brittney was very rude to me at checkout and gave me an enormous amount of attitude. Truly a horrible employee and she should not be employeed at that store. She rang up an item twice and as I proceeded to make sure she took it off she said “yes I’m aware” with an a lot of attitude then proceeded to rush me out of the store with more attitude. The worst employee I’ve ever met and could care less that I spend money at this store everyday. No respect or customer service in a single strand of dna she has. Home Depot has lost business from my company because of her and her alone. This is one of many occasions I’ve had a problem with here at this store by Brittney.

Wayne is always great.

Employees were friendly, helpful and professional. The selection of quality merchandise were excellent as always.

Wade in Garden & Outdoors went above and beyond the call of duty and fetched not one, but TWO heavy, ungainly smokers from the top stack 20 feet from the floor. I examined and purchased one of these. Wade did this difficult grab with a smile and was very helpful. My neighbors and 30# of meat thank you! My previous smoker had shorted out that morning...

The staff are always helpful, knowledgable, professional, and pleasant. When I go into the store, staff recognize me and treat me like family. The store is always fully stocked and clean. I prefer this store over another local big box store for these reasons and so much more!!

Good store - has a non-existent manager - been in this store for years since it first opened its doors. Employees can't make any kind of decisions relating to price or discounts, like buying 3 of the same item and getting a small price reduction. Buying a damaged item for a percentage off and no return. The employees here are super great. Store is exceptionally clean and well set up. I love the clearance area !!!

The employees are AWESOME! Definitely will help you and if not will point you in the right direction.

I don't normally shop this store because its 20 miles away but I needed certain door knobs. I had two employees offer to help me and one went out of his way to help me scan the shelves then got on the store computer and looked for info for me, things he did not have to do. Then checking out, the young man was so cheerful it made the whole trip worth while. Will definitely go back!

VERY DISRESPECTFUL STAFF

The associates working with the window blinds and in the door hinges area were very professional and kind.

Great staff and great selection of products!