Reviews for Hybla Valley #4638

TJ in the electrical department was respectful, polite, and very knowledgeable.,This HD is by far the best one I have shopped at!

I bought many products in this store and as always great friendly service and always good products!!

The staff in this store are incompetent for most easy job, they also accuse each other in front of customers. They need training to know what they are doing, and also not mis charge customer for extra. Go to Merrifield or Fairfax location to save your time for more reliable service.

The Garden Section was so full of products that hadn't been shelved or, those that were on moveable shelves had just been shoved helter skelter to block aisles. When the delivery people are complaining about what a disaster the store area was, I know I'm not alone. What a mess, no help available either, they just avert their eyes and walk away.

Edwin is a true professional! Customer focus and knows his job!

I was preparing to load 15 bags of flooring mortar (thinset) and 4 bags of leveling compound onto a cart for a tiling project. Our tiling contractor had asked me to have it on hand for the start of the project. I was not looking forward to loading the bags as the bags are heavy and I had recently injured my back. I should mention that I'm over 70. A young staff member (E.) noticed me preparing to load the bags and offered to do it for me. I thought it was too much to ask, but he said "I get paid to do this." He loaded all the materials onto my cart and also helped me get them into my car. I was very grateful for his help.

I was able to find the type and number of panels which I wanted to buy. I was happy to get enough of them.

Two men, Jerome and Frank went out of their way to find the one remaining item (a men’s large, M12 Axis heated vest).

There seem to be more employees around to answer questions and that is a big help.

Ricardo and Mariana were respectful and very helpful while other employees appeared bothered by a request to assist.

Very helpful, solved issue immediately and did not disrespect my in abilities to solve an easy issue on my own.

The store was clean and well organized. The sales personnel were wonderful. I got a fantastic deal on the appliance I purchased.

I really like shopping this location in Virginia due to the friendly staff and outstanding customer service given

Appliance department well stocked and well managed.

Home Depot at Alexandria, the service is so bad, use the Internet for more stores and options.

I bought cleaning supplies. I was thoroughly pleased with what I purchased. I can’t find the name brand of the cleaning supplies I used to clean my hardwood floors in any other store. I was pleased to find what I was looking for. I found some other items on Sale that was not on my List, but, knew that I could use the Items very soon along with the Cleanj g Supplies I purchased.

Went here in search of a Traeger that I was struggling to find online and in other local branches. Came here and found the most incredible helpful employee I have ever encountered in a HD store - Mr. Jose M. He spent at least 30 minutes scouring the store to find the product only to discover it in misplaced up stock. After retrieving it he helped get it through to checkout and even helped me load it in my vehicle. Above-and-beyond service!

Terrific, friendly, fast service is provided at Customer Service desk by Nasiya!

We needed someone at the Pro Desk to help us order our new fence and all the hardware for it . The night we went no one could help . We called they said come back in the am Thess is working. That was the good news and that’s why I gave this Home Depot 5 stars because of the great employee Thess , he’s knowledgeable, cares , knows what he’s doing which is hard to find these days. He gets 10 stars from us .

Sandy Deanes saw us wondering around and approached us to see if we needed help. She listened to our needs and provided assistance. We asked to price match. She could have brushed us off and told us we were better off going to a different store but she went above and beyond to support us. We worked as a team with her manager and provided outstanding support. This is now our go to Home Depot.

So happy with the customer service at The Home Depot in Alexandria, Virginia! The Garden Center is the best I have ever used. I will definitely look forward to shopping there again!

Apparently DeWalt items are not discounted at the advertised 10%.

I had a great customer service experience.

A brought a new LG refrigerator and GE cloths dryer and the Applicance Specialist was very knowledgeable and super good! The delivery and installation crew who came out a few days later were also great! Thank you Home Depot for having the A-Team on your staff!

They helped us load extremely heavy bricks into my car with precision and care for me and my husband

Just a great experience at his HD. Sandy Dease, the appliance specialist, made this purchase go smoothly.

Excellent customer service and product knowledge JD was great

I bought some vinyl flooring Fischer Island wood its amazing. I ended up remodeling my kitchen and decided to purchase 15 more boxes.

The Manager Mr. Jerome has great customer dealing skills and provided excellent service. Thanks. Khan.

I met with an associate named Queen and she assisted me every step of the way with my kitchen remodel. She was knowledgeable, friendly and very helpful.