Reviews for Imperial Beach #671

I love coming to this Home Depot location because it's been more than 10 years that I come shopped to this location and all the items are organized and located to the same spot. I hate it when stores rearrange and change location on items and it get so confusing, take longer to shop and every employee are clueless to where the items are. But this location, every employee that designated to each location are very knowledgeable and professional. They direct and guide you on your on specifications. They even provide you suggestions and advices on how to do it the proper way. Or if they don't know how, they find someone that know how. I build this pergola by the help and guidance of an employee Roger. From the angle, anchoring, right wood, proper staining and spacing are all guided by an employee and I'm very happy to the outcome. I love and trust this Home Depot location because of their employees.

Employees are always very helpful cool and kind. It's one of those stores that you always like to go because of the service.

I can spend hours in this store and not get tired. Everything you need, you can find. Just hope that you don't need the help of Keylee in the paint department. She's not very customer friendly. And she will avoid you as much as she possibly can.

The store is the best Home Depot I have ever shopped at.

Bought fencing boards

The customer service is much better at the Palm Ave., Chula Vista location, then at the imperial Beach location, I try to avoid the imperial beach location even though it’s closer to my house

I went to this store first thing in the morning (6:30am) to buy a pallet of retaining wall blocks for my home project, paid for it and asked them to have it ready for pickup at 12:30. When my employee shows up at the agreed time he was told that it would be a 3-4 hour wait because the order was not ready for pickup. This was not online an inconvenience but an additional expense since had hired people waiting for this material to complete the job… obviously I had to pay them for their wasted time waiting…

I visited to buy a gas supply valve and gas line. When I asked the Home Depot Associate in the plumbing department for advice, he was condescending and acted like I should already know what I am doing. Well, if I already knew, I wouldn't be asking! The good news is the Associate at the self checkout line was friendly and greeted me with a smile!

I live almost equally as far away from the 2 Home Depots at which I shop. Sometimes one of those stores will have items in stock when the other store is out and visa versa. Both of the stores have pretty friendly employees so I just go to which ever one I feel like and between the 2 stores, my choice is seldom wrong. I'm happy with my theory on that...lol. My other store is also San Diego, I think it's zip is 92154

Thanks to Arturo for his spot-on advice for my furnace/ thermostat problem.

They won't give away busted bags of concrete for free or sell them at a discount but other home depots do. WHY is this Home Depot so stingy and ungrateful to the community they profit from??

Thank you so much Rodolfo you should be recognized for your work , and thank you for honest answers to my item .

Cashier was one of the worst employees in customer service I have ever encountered.

Store associates at this location are extremely pleasant and helpful. Great shopping experience for a tool and hardware novice.

close, handy, helpful employees, good return policies, knowledgeable staff, clean well stocked

The staff offers great customer service I needed a garbage disposal and smoke alarms and they explained me which options were better in quality and price for my needs.

I was very satisfied the way the management and staff solve a problem with my order. It is so powerful to have a reliable and accountable company like Home Depot Imperial Beach.

I would like to Thank Oscar for his outstanding Customer service! Above and beyond to help us load sand. When nobody else in the store would help.

Went to store to buy lumber to replace roof trim of my house. Tried to get help but employees just showed zero interest in helping me get the lumber I needed. Had to reach to get it myself.

Today 11/23/22 I called to speak with the appliance department. on the second attempt I reached April and we were disconnected, she was so profesional and a happy phone voice that I again called back. April answered right away and was so happy I did call back, and directed me to Appliances. Very good impression for Home Depot.

The Home Depot nearest me is a very busy store, yet, I have always received prompt and friendly service. The employees are informative and helpful if I cannot find an item. They serve a diverse community and many employees speak another language that reflects the needs of their customers. The environment of the store is clean and orderly which indicates the employees take pride in the store’s appearance. Finally, as a frequent customer, I appreciate the professionalism and cheerfulness I always encounter there.

Irma was so nice and extremely helpful with buying our new fridge and applying for a credit card.

Moses, the young manager has great potential. Taker care of him so you do not waste this great talent. That way HD will not be a revolving door. Rodolfo, Christine and Sarah, make this branch a summit above the other branches.

Edgar was awesome. He was very helpful & you can definitely tell he enjoys his job! Thanks Edgar, really appreciate all your help!

I have an old can of paint, they were able to really mach the color. really happy about this.

A Paint Department Employee, on her own time, obtained the extra quantity of Behr Marquee exterior paint I need for my job!! That’s Customer Service at its Finest!!

Employees always help me to find what I'm looking for.

people always have very good attitude,

Rodolfo Gallarde went out of his way to help us find a new faucet for our kitchen sink. We were very pleased with his service.

It was nice getting flexed on by the cashier. I hope that made Thania feel better pushing around older people. I will never be back unless I have no other choice