Reviews for Jackson, TN #727

Our store here in Jackson is full of helpful employees; I also appreciate the cleanliness and organization. I recently decided to stop in during a bike ride and forgot my mask. I appreciated the fact that there was a table set out at the entrance with masks, sanitizers and gloves. Instead of having to forgo my shopping trip, I was able to come in, safely shop and get my needed items. Great job, team!

Had an on line order and all was handled well thru ordering and pick up. Am an 85 year old female and they were very respectful.

We were given fantastic customer service, sold excellent products. We will be back

While the associate in the sales area was very informative and helpful we were rudely ignored after getting checked out and asked for assistance loading our purchase.

I am a 34 year old woman-wife and mom of two. I went to Home Depot by myself today to purchase a push mower and a weed eater. I probably should have taken my husband but I was pleasantly surprised that I didn’t need him today! Nearly immediately when I turned around, an associate was standing near me. I waved and he came right over. I could tell he was smiling behind his mask! He showed me the model I was interested in and assisted me in grabbing everything I needed. He even gave me options. He also took the time to show me the open box model-Which I GLADLY purchased because it saved me $100! I couldn’t believe this! Mark was truly helpful, courteous, KIND, and very knowledgeable about the things I purchased. I wish I could have given him commission on my sale. He deserved it. Home Depot needs more people like him, and he should be in management because it’s people like him that make great management. Another customer briefly interrupted us to ask him a question and he was very kind to the man and helped point him in the right direction to another department without losing focus on what we were doing. His ability to offer assistance in other departments was great too. He’s a multitasker! Thank you for the great experience and we will be back. We’ve already used our mower and weed eater and we thoroughly enjoy the results. And again, MARK is fantastic! Blessings!

GREAT CUSTOMER SERVICE

The store was straight, clean and organized. There seem to be fewer associates than in years past, however, they are friendly and always willing to help and answer questions. Can not always say that about their competition. Will remain a return customer and use my Home Depot charge card.

This store is always full of friendly associates that truly care and want to help their customers. I appreciate their help and ability to work together as a team. Great job Jackson Home Depot!

Your employees Paula and Jerry in Plumbing was so helpful, professional, knowledgeable and polite from the beginning of my needing assistance to the end at checkout.... Thank you Home Depot for your support in your employees

Attention to customer service very helpful.

The employees were just working for the paycheck. Not the customer. Dont bother coming If you need help finding something. Even the adults act like teenagers.

Customer Service is always exceptional when I go into the store. Nick, James, Brenda, and Vic are awesome representatives. They always provide me the highest degree of customer service, when I am working on Home Projects.

Store had great service and personable friendly staff. Making for a great experience even with the covid issues going on.

I just love Home Depot

Cheaper prices

The store is well organized. More than anything, the customer service was fantastic (especially compared to other stores). Walking through Home Depot, we were repeatedly asked by friendly associates if we needed anything and were met with full competency whenever we did have questions. Even though it's an hour from home, it's definitely worth the drive for the quality.

This store is really good with employee help. Over the last year I've mad several trips and purchased over $3,500 worth of supplies as I renovate a house. Always very pleased to shop here.

I will be back here to do my shopping instead of other stores that are similar.

We found what we came in for,I can’t express enough how nice the Lady that helped us check out was to us.Her name was song She should be the one to train employees.

Sale cashier named song was very helpful

A smaller Home Depot but amazing staff. They lack alot of the bigger tools from ryobi compared to Cordova store but the people are amazing

Employees never offered to help and customer service at the self checkout was none existent she would rather play on her phone and complain about having to work to another employee

In a recent visit to this Home Depot I had an issue that I had to go to customer service to resolve. Unlike other stores I have been, I was immediately greeted by Laura with a smile and can do attitude. My issue was promptly resolved with the same smile and I was taken to the department I needed where I was treated with 5star service. Great experience!

Great store to shop at and very helpful people to work with.

The employees are very friendly and helpful.

I just get amuse of their being very accommodating, and you can walk the alley very safe and clean

very helpful people

Cashier Song was very helpful

Great help and great products. Easy shopping and design

This store has a wider variety of products that interest me. Prices are understandable. Products that appeal to my design sense.