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Filter Reviews By:Rating, Profile, Gender, Age (475)
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Showing 1-30 of 475 reviews
Sep 7, 2022
Broad Range of products that are always in stock
The products carried by Home Depot are easy to locate and typically in stock at this store which is not always the case at other home improvement stores. When shopping there, the associates typically ask what I'm shopping for and quickly tell me where to find it, (and sometimes suggest certain product options), which saves me time.
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Recommended
Aug 30, 2022
Employees Rather Not be Bothered
I usually don’t need help finding items. If I don’t know I use my App as a guide & every so often I need store help. Today I needed help finding a kit that I already found available in the app but I couldn’t find its location. 2 EP’s we’re chatting with each other. I asked if they could help find. They automatically both said no they didn’t have any. So I had to find it myself. I was treated like I was bothersome and annoying. I won’t inconvenience these employees anymore.
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Aug 8, 2022
great customer service!!
Polo helped us find the right leaf blower for our needs. Friendly and courteous!!
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Recommended
Aug 3, 2022
LIAR LIAR!!
I came in the store early morning on 7/20 to do a return, Joelle and Jennifer were working the customer service counter. Gave me the hardest time over a plant that was 1.98. They showed me the book that said I had to have original receipt, and be in its original container in which it was. I had many receipts she swiped my cards multiple times and said she did not see the item.(Which could have been another lie) I asked for the store manager to be paged, because of the bad energy I was getting from these two Jennifer lies and says the store manger was at lunch, I challenged her by mentioning the time being 10:30am. I walked over to the self check out counters and there stood the manager. I told him what my problem was in which he quickly corrected. Jennifer stood there looking in shame. I waved at her she walked off. This has surely prompted me to close my account at this store. If Im not good enough for you, then certainly my money wouldn't be!!
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Jul 10, 2022
Gender Equality
I was in the lighting section picking up light bulbs for my house. Two older workers(men) were in the section and stayed very close to me while I shopped. I didn’t need any help and they made me feel very uncomfortable and incompetent. I can only assume they thought I was incompetent because I was a woman in a home improvement store. I was also on the phone with my sister who was asking me questions about the lightbulbs. Please provide more training to your employees about treating women with the same respect as they treat the men. We are just as capable at home improvement as the men are.
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1 found this review helpful
Jun 29, 2022
Excellent Customer Service
Recently purchased some outdoor furniture from the Miamisburg Home Depot location. Excellent service from beginning to end (including delivery).
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Recommended
Jun 22, 2022
Kitchen Design
We had a great experience working with LeAnne in Kitchen Design.
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May 17, 2022
Service and price
Priced 5 jeld win windows at 4 other large stores your prices are the best am ordering next 2 days ty bill
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Recommended
May 4, 2022
Service was terrible.
It would be a nice change if the cashier at least pretended to care that there was a customer in front of them. But they were too busy talking and gossiping. And when then mention of the transaction being tax exempt was made, it was met with an annoyed grunt.
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May 4, 2022
Need help wtih Paint? See Nate!
Nate made a color for me not carried by Home Depot. After hearing my Lemon Frost request he did some research then made me a sample. A small sample can not a swab on a paper! The color was perfect and I went ahead and purchased a gallon. Nate knows his stuff!
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Recommended
Apr 27, 2022
SCOTTS EARTHGRO MULCH
THE SCOTTS EARTHGRO BLACK MULCH WAS THE WORSE MULCH I HAVE EVER I PURCHASED
HUGE CHUNKS OF WOOD WAS NOT SHREDDED
EVEN THOUGH THE EMPLOYEE TOLD ME IT WAS SHREDDED SMALLER THAN THE OTHERS.
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Mar 30, 2022
Moving hassle made easy!
Getting all supplies needed for moving made easier by finding more than I needed in one location and at better-than-expected prices made this part of the moving experience much earier than anticipated. Friendly associates made the experience efficient and enjoyable!
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Recommended
Jan 24, 2022
Amazing Employees!
Went into store late on a Saturday for $1000+ in kitchen cabinets and received the best customer service ever! Employees spent considerable time locating the cabinets we needed, pulling them, and did it all with a smile! Front end cashier was helpful in shuffling the boxes to scan barcodes, applying military discount, and locating home depot account to pay. Then an attentive young man in the parking lot started helping with loading without question Even though he was on another task and it was probably 10 degrees out! The employees in this store are amazing!
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Recommended
Jan 10, 2022
Great service
Rob in the flooring dept was so professional. He had the knowledge I needed, was polite and helped me in every area I was interested in..
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Recommended
Dec 17, 2021
Great customer service provided by Bruce
I had a problem with an expensive item. I spoke with 3 diff people from 3depts. Bruce finally took initiative and went above and beyond. My thanks to him
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Recommended
Dec 6, 2021
Knowledgeable employees
Whenever I need help finding a product, or even help with a project, this Home Depot has employees who truly know the ropes and locations of everything. It's pretty amazing.
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Recommended
Nov 16, 2021
Survey
You ask if anything to add then computer won’t take answer! What a waste! As I tried to tell you before I was not addressed by cashier I went to self serve no choice for that on survay
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Oct 10, 2021
Lay out
I love Home Depot they have everything out in the category that it comes
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Recommended
Sep 27, 2021
HORRIBLE customer service
Tried to return a $20 item (I had the receipt), but had forgotten my wallet. "Frankie" who worked in returns assured me that there was no way to return w/o the credit card. She refused to get a manager for me. When I came back the next day with my wallet, a different girl handled my return and somehow miraculously did it w/o the credit card. "Frankie" was standing nearby so I pointed it out to her and she vehemently argued that I never asked to have it applied back to my credit card. She would not accept any wrong doing and completely forgot that she is in a service business...
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Sep 24, 2021
Great services
I bought the tools a week ago and released that they have good service.
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Recommended
Jul 31, 2021
We received superb customer service during our major appliance purchase. The prices of the items ...
We received superb customer service during our major appliance purchase. The prices of the items we bought were a better deal than any other store selling washers, dryers and dishwashers.
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Verified Purchase
Recommended
Jul 10, 2021
Another great visit to your store today. Your employees are the best. Went to Lawn and Garden de...
Another great visit to your store today. Your employees are the best. Went to Lawn and Garden department and received very friendly and responsive assistance from Cathy, Zach, and Jeremy. Please express my appreciation to them.
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Verified Purchase
Recommended
Jul 9, 2021
Great store. Very courteous and helpful employees. They go over-and-above in customer service.
Great store. Very courteous and helpful employees. They go over-and-above in customer service.
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Verified Purchase
Recommended
Jul 6, 2021
THIS STORE IS CLEAN AND THE EMPLOYEES ARE GREAT.
THIS STORE IS CLEAN AND THE EMPLOYEES ARE GREAT.
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Verified Purchase
Recommended
Jun 26, 2021
Miamisburg Home Depot never disappoints with their costumer service and willingness to help each ...
Miamisburg Home Depot never disappoints with their costumer service and willingness to help each of their customers.
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Verified Purchase
Recommended
Jun 12, 2021
Special thanks to Rick and the other Assoc, sorry didn't get his name, who helped me obtain/purch...
Special thanks to Rick and the other Assoc, sorry didn't get his name, who helped me obtain/purchase the last GE 35 pint dehumidifier you had on the shelf today. Best service I have received anywhere in many years!
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Verified Purchase
Recommended
Jun 6, 2021
JP in cs didn’t assist us at all with a purchase of a riding lawnmower. Wouldn’t get a manager t...
JP in cs didn’t assist us at all with a purchase of a riding lawnmower. Wouldn’t get a manager to be assist. Was very rude. Will not shop your store again
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Jun 4, 2021
The most friendly, knowledgeable, welcoming Home Depot I have had the pleasure to shop. Some sto...
The most friendly, knowledgeable, welcoming Home Depot I have had the pleasure to shop. Some store clerks make me feel they are too busy to assist me, while Miamisburg folks make me feel they have been waiting for me to come in!
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Verified Purchase
Recommended
May 31, 2021
Very helpful and very knowledgeable
Very helpful and very knowledgeable
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Verified Purchase
Recommended
May 28, 2021
The Appliance department were extremely helpful. I will definitely be back for my next appliance.
The Appliance department were extremely helpful. I will definitely be back for my next appliance.