Reviews for Nw Dallas #564

People are friendly at this store

Not all but most employees offer no service or have no clue what they are speaking about and management churn or promotions seem to be for the worse (Preston) I believe. Once it starts to go great one comes in or gets promoted to continuously bring down staff for whatever reason and in turn gets put out on the cx. As for military and returns get on the same page as your other local stores as your store seems to have the only problem. 5 Stars to the Keller Springs locations - go take a ride day with them and find out how a store should be.

Over the years that I have been going to this store, the employees have become more attentive to my needs and helpful in finding whatever I am looking for.

Great customer service! My sales associate, John Upton, was amazing. Helping me through my purchase decisions and loading my purchases in my SUV in the 101 degree Texas heat!

The Home Depot is the greatest store on earth, and this location has many bilingual employees with a wide selection of products at hand & even more online available for pick-up.

I rarely find sufficient personnel available on the floor to direct you to what you are looking for in the store. Merchandise is usually covered with dust. Isles are often blocked. There has been a large hole in the entrance drive pavement for MONTHS that has gone un-repaired and can easily damage your tire, rim, and/or alignment.

MY FAVORITE HOME DEPOT STORE. EMPLOYEES ALWAYS FRIENDLY, STORE CLEAN AND ORGANIZED. ALWAYS ABLE TO FIND ASSOCIATE THAT CAN ANSWER MY QUESTIONS. THEY GIVE ADVICE AND SUGGESTIONS.

Store was incredibly busy, but was able to get everything I needed and quickly. Manager Wes helped me. He was incredibly nice and helpful. Recommended a concrete repair product, Sika, I had never used and it worked as well as he described. Will definitely be back. The associates here know their products and it’s great to see managers in the sales area. You don’t see this often in retail stores.

A good place to shop when you are short of time and need something fast!!

Very busy store but the orange apron still were able to help me find what I need.

employees are very helpful and customer service oriented. Actually made my day going in the store. The gentleman at self check-out and young lady that worked in area by blinds were wonderful to me and the kids.

The shopping experience is the best in North West Dallas. The employees are all examples of excellent customer service, friendly, knowledgeable, and quick.

No knowledgeable employees in areas when needed. Nasty restroom. Sign pointing isle for restroom incorrect. Merchandise covered with dust.

Great store. Excellent employee help. Someone should be shot for cutting down on the trees on Forest Lane.

The lumber manager, Terry, is exceptionally helpful and knowledgeable. He has gone above and beyond to help me with my projects.

Enjoy the friendly service at this Home Depot. Brandy saw that I was having a panic attack seeing a pit bull right next to me at self service and immediately stepped in and moved me to a register. I don't enjoy Home Depot being used as a dog park.

I enjoy cashier Brandy as she is always ready to help with a smile. I will go to her whether she is at self service or at a register. Thank you.

Keith Hess in the Tool Rental Department saved my community event party!! My husband and I had purchased a used truck about 3 months ago to allow us to have a "working" truck. This truck came with a tow hitch and other pre-built accessories. I am a board member for my neighborhood association and each year I host the neighborhood Halloween party. This year, since we had a truck, I wanted to have a hayride for the kids. We went to Home Depot to rent a trailer, which we did, this was at 6pm, the night before the event. Keith came out to help us hook it up, and we realized that the hitch pin had a lock on it and we never received the key from the dealership. Keith suggested we go next door to Pep Boys to see if they can help unlock it. We went to Pep Boys and they couldn't do a thing and suggested we go to Uhaul. My husband was frustrated and wanted to end our mission, but I made him press on as the event was the NEXT DAY and I had already announced to the community and everyone that we would have a hayride for all the children. It was too late so had to keep trying. I made a phone call to a friend to see if we can use her truck as a backup, but she could not do it in such short notice. We went to Uhaul and the employee there suggested that we go to Home Depot and rent a saw and cut through the locked hitch pin as he had done something similar in the past. I called the dealership from where we bought the car and was immediately told that the truck was sold as is and to cut the lock pin with a saw. So during the drive back to Home Depot, I googled what we had to do to cut the pin. We arrived back at Home Depot and met with Keith again. He immediately showed me the saw that I would need and to go purchase a blade that cuts through thick metal. I came back with the blade and he proceeded to allow me to borrow the saw, free of charge to cut the pin. He ran the extension cord out to the truck, gave my husband and I safety goggles and held the flashlight for us while we proceeded to cut the pin as it was now 9pm!!!! We finally were able to cut the pin and get the trailer hitched to the truck. The next day at the event the kids LOVED the hayride and we were sooo glad we had this activity as the Bouncy House people who were hired to attend, DID NOT show up! I was soooo glad we had this activity for the kids as the event would have had been a disaster if there was NO bouncy house or hayride if we had given up! Thank you sooooo much Keith Hess for doing what you did to help us out, you were our party saver!!!!! I will only rent tools from you at this location and recommend everyone do the same as these people go above and beyond!!!

Cashier SERETHA IS THE BEST CASHIER I HAVE EVER DEAL WITH.

I'm proud of this store. Employee interaction with customers had really improved. Stocking is still a bit of a problem. Parking lot is not clean enough.

Great Job! Keep up the good Work!

They have the best customer service that I know of. The associates in the service and ordering department are super helpful and friendly.

Have had great experiences every time. Staff is extremely helpful.

Just bought my first washer and dryer and made the choice of this HD (Mission Viejo, CA) because these people gave me the best information, service and price

Have used this store since it opened every time we remodel or need any of the products they sell. It is located very close to our home/office. Employees are very nice, helpful and friendly. When you order paint make sure the person mixing it for you knows what they are doing. Also enjoy ordering products such as special potting soil in advance on their website and picking it up at the store. Had a little trouble with things being delivered to our home but I guess things like that just happen whether it be computer and/or human error.

Very central and easily accessible store. Friendly and helpful staff there to assist you immediately. Self checkout quick and simple. Parking lot is huge and recently trees were cut back to you can actually see the store sign from Forest Lane now!

Great store, lots of stock, clean and go see Rob, he's a superstar and will go the extra mile. Fantastic customer service!

I found this trip to Home Depot to be satisfying which has not been the case in the past, so Iam happy to see the changes made. Everyone was friendly the store was clean and I went in got what I needed and left quickly it was great. Also being a women they often think I dont know anything but this was not the case. Thank You

Management needs to be more strict on cashiers. Two cashiers at the self-checkouts were on their cellphones at the time of our visit, very unprofessional seeing that there were numerous customers there.

I've been going to this particular store since it opened - maybe 20 years ago? I'm not a builder or contracter - just a home-owner looking for help and value in the work items I buy. Each time I go, I think they've enhanced their stock, displays, quality and quantities.....and the store associates could not be more helpful. Always a good experience for me.