#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(207)822-4808
Tool & Truck Rental(207)822-4800
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
245 Riverside St
Portland, ME 04103
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 276 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (276)
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Showing 1-30 of 276 reviews
Prices cheaper in South Portland Home Depot
Purchased flooring at Portland on Tuesday. Found same flooring the next day in South Portland for less. Portland store wouldn’t honor South Portlands price costing me @$120. Before you buy here, check other local stores.
by
    Nothing Beats Tool Toys - Arrh arrh arrh
    So good to see quality brands that you know you can trust. American brands. The multi-driver can handle a variety of jobs. I use it with Heavy Duty Arrow Staples primarily. Can't wait for a chance to use it for other projects like cabling.
    by
      • Recommended
      Poor cashier training and personality
      Cashier became visibility agitated and aggressive that I was paying cash and was annoyed to be working. Slamming the drawer on the cash register and handed cash back in a mess with coins on top sliding everywhere. Avoid this store at all costs low quality employees and absent management to train.
      by
        Great employees & store!
        We’ve done a massive paint job and found the employees at this store to be incredible! Kind and patient and helpful! Absolutely will be back! Special thanks to Doc and John at the paint section.
        by
          • Recommended
          Great Store
          With the upcoming second Nor'easter I went to HD to get a Generator. Decent supply left, but the sales associate shared the most useful information.
          by
            • Recommended
            Great staff, BUT…
            The store is fine, the staff is great. However, this particular location is extremely windy and the loading dock is not accessible by its patrons unless you are being loaded by equipment. It’s very dangerous to be trying to load plywood out in the middle of the parking lot with the wind blowing, which it often is over there.
            by
              GREAT CUSTOMER SERVICE
              I have been shopping in this store for a long time and have watched it go through many changes. In the past couple years I have to say every time I go in I'm greeted and there is always someone there to ask me if I have any questions or need help. I really appreciate being treated with kindness and respect, everyone in this store does just that! George and Barbara are both great people and very helpful. Keep up the great work Portland Home Depot!!
              by
                • Recommended
                Great Customer Service
                I have been shopping at the Portland, Maine location ever since I have been a homeowner (21 years) and this shopping experience was a great one. The experience was topped off by Randy in the Lumber Department who not only assisted me in loading product onto my cart, but also took the time to provide recommendations on other products that maybe needed with the project I was working on. Randy also assisted in taking one of the carts I had to checkout and while I was in the parking lot attempting to load product into my vehicle, Randy assisted me with loading the product into my vehicle as the sun was setting and the weather seemed to drop 10 degrees on a cold night. Great experience topped off by all around great Customer Service!!! Thanks again Randy!!!
                by
                  • Recommended
                  Great Customer service from employee Lindsey
                  Lindsey went above and beyond to help make our shopping experience buying flooring wonderful! This Portland Me. location is lucky to have such a great employee!
                  by
                    • Recommended
                    Great Customer Service
                    The kitchen design area is a gem in this store. See Terry if you have questions or need advice on anything kitchen related. She helped us tremendously.
                    by
                      Awesome customer service
                      If you are looking for someone knowledgeable and time efficient, ask for George, he’s definitely one of a kind.
                      by
                        • Recommended
                        I love this store
                        I just wanted to say Lindsey in Flooring is so amazing. I came in not knowing what I wanted and she helped me pick out exactly what I needed. Explained each type of flooring in detail and was able to help me nail the color I was looking for. YOU NEED MORE EMPLOYEES LIKE HER
                        by
                          • Recommended
                          Lighting and bulb selection is great.
                          No trouble finding the odd bulb I needed.
                          by
                            • Recommended
                            Difficult to find anyone who could help!
                            Bought something and was not told that if it was cut, couldn't return it. Wouldn't have bought it if I knew that! I tried to hang it today and it looked awful, so I went to return it and was told if it was cut, I couldn't return it!
                            by
                              The website
                              The website told me ahead of time that the item that I was looking for was in stock. I also told me where it was and how many were available!
                              by
                                • Recommended
                                Neat and clean
                                I would highly recommend this location, it is very neat and clean and everything you could want seems to be in stock! Great job!
                                by
                                  Barbosa (employee) is an absolute GEM of a human
                                  Go see Barbosa!!! This guy stayed with me for 20-30 minutes, went over a number of different tile options to choose from, loaded and unloaded 4 different stacks of 4 boxes each onto and off my cart as we kept changing our minds, but really just provided the most outstanding help and customer service that was above and beyond. Simply amazing.
                                  by
                                    • Recommended
                                    great service
                                    very friendly and helpful staff!
                                    by
                                      • Recommended
                                      Great Customer Service
                                      I love the garden center. On the Sunday I went to check things out the skies opened up to a steady light rain. That did not stop Jeanne (store associate) help with my purchases. She was cheerful about it all.
                                      by
                                        • Recommended
                                        Great Checkout
                                        Jeanne was very helpful
                                        by
                                          • Recommended
                                          Washer and dryer
                                          The person who was helping us, Billie, was fantastic. Eye knowledgeable and friendly
                                          by
                                            • Recommended
                                            Bad management
                                            Help is impossible to find here on the weekends. The parking lot looks like a cart bomb exploded everywhere. The manager is not willing to help in common sense situations if they are not policy.
                                            by
                                              Always have what I need and love to look around
                                              I bought the Milwawkee mini saw a few months ago for me to use but my husband has used it often and really like it.
                                              by
                                                • Recommended
                                                equipment & customer service
                                                I have purchased items online as well as in store and have found the quality to be very good. Would recommend. Staff, from gardening center to doors to customer service desk are committed to very good service.
                                                by
                                                  • Recommended
                                                  Plants and more plants
                                                  I found all the plants I needed and have worked quickly to get them planted before the rains expected tomorrow
                                                  by
                                                    • Recommended
                                                    Great inventory selections and Super Pleasant Staff
                                                    Easy shopping for good selection and price range of wheel barrows, beautiful selection of plants, and all our questions were pleasantly and easily answered. The cashier was incredibly nice and helpful as well.
                                                    by
                                                      • Recommended
                                                      Great Curbside experience
                                                      My first attempt at curbside pick up was not so good as the app would not work on my phone. My second time, however, was great! Thank you Andrew a the Riverside Store in Portland, Maine!
                                                      by
                                                        • Recommended
                                                        Amazing door
                                                        I had the hardest time finding a door to fit my hole but they made it happen and way less than other places I went to I learned something shop Home Depot first
                                                        by
                                                          • Recommended
                                                          Courteous Service
                                                          Just made another successful trip to HD, one of several I make every month. Wanted to single out their cashier who helped me. I had two somewhat involved purchases, using two different credit cards. The cashier was super helpful in helping me organize my purchases. She helped me enter my military discount and reminded me to enter my Pro-ID number. I appreciated her attention to detail and making sure I got it all right.
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            Jeanne in the garden section was wonderfully pleasant and efficient. She made it a very pleasant errand, and after our little chat I feel like going back and getting a few more annuals to kick off garden season!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 276 reviews

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