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Showing 1-30 of 639 reviews
Dec 2, 2023
Great customer service at Home Depot Racine Wisconsin
We were helped by Samantha to order from 7 different departments today and she was knowledgeable about all of them
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Recommended
Jun 19, 2022
Appliance Installation
Started with a phone call, they're on the way. Five minutes later they called that they were lost. Started giving the directions and they hung up on me. I sent them a Google map link. Next got a call from dispatch that they were lost. Told rep I'd sent Google map link. They arrived while rep was on the phone and she hung up. I walked out and told them which door to come in through. Lead installer wanted to see my kitchen. He told me they couldn't install the microwave because of tilled backslash. I told him I had masonry bit and dowels. He called his department and got "washing machine" department. He tried again and got microwave department. He handed his phone to me and supervisor said he couldn't do install.
Frustrated I said, "just bring microwave in", I'll handle it myself (I've got a torn rotator cuff). He used a connection hose he brought. I showed him a new one I had been told to buy. He installed the stove with the hosehe brought. His connection hose was stainless, mine was stainless but had a vinyl covering. He installed it 6" away from wall. I just wanted him out of my house. I signed the receipt and he left.
I looked at his installation and the hose was kinked (I have pic). I pulled stove out, removed his connection, re-sealed the fittings, shaped the threads and hose, and now it's within 2" of the wall. I cleaned up and saw several "warning" notices about "Tip-Over Hazard". He never installed Tip-over brackets.
This crew has no business doing installations! Their work was sloppy, rushed and unsafe.
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4 found this review helpful
May 26, 2024
ALWAYS HELPFUL
I have purchased numerous items since becoming a first-time homeowner. Home Depot has been helpful, knowledgeable, and continually patient. Thank you!
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Recommended
May 25, 2024
Great staff!
Amazing staff, Hussein the manager, Jacob from hardware and janayzia from pro cashier helped us with a toolbox on display and wrapped it up for us.
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Recommended
May 14, 2024
I love this store!!!
I love the great customer service at this store Dominique was my cashier and she was very friendly and helpful!!!!!!
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Recommended
May 7, 2024
Elijah and Heather were amazing
I had a couple issues with some mulch, and Heather and Elijah at the service desk were went over and above to make sure I was happy. Was a pleasure to shop with them.
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Recommended
Apr 21, 2024
Item
The garden items and products were with reasonable price.
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Recommended
Apr 10, 2024
Employees
Donna at the register and Rosemary in appliances were really great! Extremely friendly and patient!
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Recommended
Apr 7, 2024
Excellent customer service
Karina and Austin were an amazing help.
100% great customer service
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Recommended
Mar 30, 2024
Great customer service
Let me start by saying Megan Nelson helped me greatly today in store she went above and beyond to address a labeling issue on a rolling toolbox I was interested in ! She was very helpful very polite and professional
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Recommended
Mar 13, 2024
Was great
If you need help I would ask Hussein he will help you find everything that you need and he is a really nice man
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Recommended
Mar 11, 2024
My go to...
I've purchased many items from this location and the staff is always there to help.
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Mar 1, 2024
Great experience
Everyone at this store was great, my cashier was Amanda and she was amazing and helpful. She helped me save money by recommending that I sign for a card, which I did end up doing. Big thanks to Amanda and everyone at this store!
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Recommended
Feb 8, 2024
Fantastic staff
I had outstanding service from 2 staff members. Olivia helped me load wood onto my cart. Cut it to size so it would fit in my truck and then loaded it back onto the cart. Kristen helped me get some Milwaukee tools. Unlocked all the cases and got me everything I needed.
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Recommended
Feb 5, 2024
Amazing customer service
The employees Crystal, Darius , and Alex helped make this trip amazing. They went above and beyond. And the store as a whole helped out a customer who was desperate on a Sunday. And made sure that everything was taken care of!
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Recommended
Feb 4, 2024
Great stock
Friendly people great clean store
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Recommended
Jan 22, 2024
Customer service varies
I recently bought a new toliet and Logan was very helpful. But last November when my husband and picked out a new oven we were a little upset that the sales person kept showing us other ovens when we already knew what we wanted. I also did not like checking myself out when I bought my toliet. Logan was great and the nice young man that eventually came to help me load the toliet in my car.
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Jan 18, 2024
Best shade ordering experience!
Kimberly and Katie gave us THE BEST Bali shade ordering experience ever! EXCELLENT CUSTOMER SERVICE!! We can't wait for our order to arrive!!
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Recommended
Jan 4, 2024
Courtesy
Courtney, the cashier treated me like family .
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Recommended
Jan 3, 2024
Better than Manards
they dont sell groceries and milk. I dont think they have dog food so you dont have to wait in line behind old ladies who are there to get a 11 percent rebate on their milk
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Recommended
Jan 3, 2024
Awesome staff
Showed up at 6am for online return and exchange.
Crystal and Aaliyah were very happy and professional. The assisted with my needs, They were a great team to work with at the start of my day and addressed the situation.
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Recommended
Dec 29, 2023
7'5 Sparling Amelia Christmas Tree
Very happy about the quality of the Christmas Tree
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Recommended
Nov 19, 2023
New tool in box issue resolved quickly.
When I bought a rigid combo kit, all the parts were not in the box. When I brought it back an hour later, the service desk, and a representative on the floor, quickly, resolved the item and got me out of the store with the item l originally had bought.
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Recommended
Nov 15, 2023
kind employees
i needed help scanning my product that had multiple barcodes. i wasn’t sure which one it was. i didn’t need to ask for assistance jennifer greeted me and scanned my items for me. got me out of there quickly will be coming back to this store
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Recommended
Nov 9, 2023
This used to be a pretty good store.
Home depot carried a nice choice of brand names so I could go there and choose a better quality if I wanted to. I was not a rookie at home repair so I could spend for a better item if I wanted to. The store has lost a lot of knowledgeable people and replaced them with poorly trained staff that really don't know the store. Checking out is now a big pain
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Oct 26, 2023
Great employee
Hussein is a great employee! He will go above and beyond to help his customers!
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Recommended
Sep 20, 2023
Awesome Service
Hussein Baiyewu was super helpful. I entered the store super frustrated and he was able to help. 5 stars for this guy. If you need any help in the Racine location, ask for this guy!
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Sep 9, 2023
Good workers
So glad to find my collapsible stool and pressure washer hose
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Recommended
Aug 20, 2023
Great customer service
Having an issue with a bag of moldy mulch was quickly resolved by giving me two free bags to resolve my issue and inconvenience. I appreciate that, and left a happy customer. I will return.
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Recommended
Aug 5, 2023
Great customer service
This store has great employees who go above and beyond to help.