Reviews for Richfield,MN #2845

My shopping experience with Home Depot today was awful. I looked on line for a bath vanity. The internet showed 2 in stock at the Richfield Minnesota store. I arrive at the store and there was no one around to help me find the vanity. So, I went back to the front of the store and asked an associate who was just standing there doing nothing, if he could get me some help. He just stared at me like I was bothering him. I finally found another associate who came back to the bath department and explained that the internet said there were 2 of these vanities in the store. She looked up a couple sku numbers but said she could not find the item. I asked her to go get a store ladder and please physically check the top row to see if the vanity was there. She refused and said if I can’t find in on my scanner then it is not here. I asked her then why does the internet say it is here? She just said,” I don’t know.” In my opinion Home Depot associates are some of the most ignorant and lazy staff I have ever encounter in the retail, it is as if they are not interested in making a sale or taking my money

The richfield MN is a great store from top to bottom. The staff is always friendly and helpful. The products are mostly always in stock. And it's always clean and safe.

Awesome staff because of their helpfulness and kindness during these unusual times. Thanks everyone!

Nice employees cashier and the gentleman who works garden

If you like shopping at Home Depot, you'll like this store. Pretty much just like every other Home Depot in the Twin Cities Metro.

Fernando at the checkout was amazing. This guy deserves a raise, promotion, and a medal for amazing customer service!

Friendly, clean, helpful, knowledgable and Covid Safe

This store is great!

Miss Felicia was awesome! super friendly associate and very helpful

Store is neat and has everything you need

Great Location, Good Product Selection, Fair Price. 5 Star

This store has long been well run, well stocked and my 'go-to' home improvement/supply store. For example, several years ago I bought an expensive gas grill from this store which, when delivered, had broken and missing parts. The-then Home Depot Richfield store manager not only delivered me a replacement grill, but one that was fully assembled. As a result, my loyalty was won --no longer the case. In 2020 this store has significantly dropped in overall quality. The store has never been great about doing stocking before opening or after closing--countless times I've encountered blocked aisles or had to navigate around product. On a visit this past weekend the entire front area was under product change over for Christmas--as a retired Retail executive, such major turnovers of product should NEVER be done during the shopping day inconveniencing the shopper. I have looked on three separate occasions for replacement bulbs for my outdoor lighting--no only out of stock, "no idea" when getting back. Earlier this summer I asked for assistance loading mulch into my vehicle. The checkout person instructed me to drive my car up to the outdoor area and she would call for assistance. So I drove up to the outdoor area and waited...and waited. I had to go back to the garden entrance and interrupt the cashier as I'd been waiting for 15 minutes. She again requested help....they never came and I had to load the mulch alone. The management is failing to sufficiently anticipate customer demand for propane tank swaps--on FOUR separate occasions I have been unable to get a tank on weekend

Clean, knowledgeable employees, overall good experience.

See my previous survey response

This is my favorite Home Depot. The people are nice, the store is clean and well-organized. Good atmosphere..

I can't say enough good things about the service and intelligent assistance I have received at this store. Great people!

Love this store! The employees have ALWAYS been helpful! If you ask a question about where something is located in a store, somehow, they ALL know where to direct you! I have been asked many times if I needed anything... overall, just a nice place to shop. The employees are ready to help, knowledgeable, and friendly.

Horrible experience when purchasing kitchen appliances at this store. Customer service person was friendly but did not verify appliances upon order to ensure the item numbers matched what we wanted. Apparently wrong item number was on the fridge we thought we ordered. At delivery, the wrong fridge was in the truck and wasn't known until our original fridge was taken apart so we were okay'd to keep the new, incorrect fridge as a loaner until we ordered and received the new one. Went to the store same day to get correct fridge ordered and it was no longer available and I was told I was the 2nd customer in complaining of the exact same error. The only model of this fridge available was the floor model but I was told I'd have to delivery myself plus it had a couple dents/scratches so I went with the next, closest model, which was sadly $1000 more than what we paid. Was only offered a couple hundred off the price, even with the store error, but figured it was the best I'd get. Went with this one and waited another week for delivery to find out the new one was scratched up on the front door so we had to send it back and am now waiting again. Not to mention, the delivery men had no knowledge of picking up the loaner fridge. Very frustrated with this experience! Home Depot needs to get their act together and improve customer outcomes PLUS offer discounts to customer when it's the store's error!!!!

The employees at this store are rude and unhelpful. The staff at Menards and Lowe’s are much better, and worth the extra few minutes drive.

This is normally a very helpful and convenient smaller Home Depot store. I shop it regularly. However, today was a surreal experience with associate after associate going out of their way to avoid helping out customers in the lumber dept. The manager was busy. Other associates were talking to each other and avoiding customers, one was engrossed in inventory of fasteners, while 5 customers waited in the lumber dept, which had no one in attendance. I honestly thought that they were on some kind of work-to-union rules directive. Very disappointed with my overall experience at my favorite store today.

Sue in the paint department at the Richfield location is, knowledgeable. pleasant and extremely customer focused!

The Paint department is the best in the cities. Thanks, Dave!

Great and helpful worker's in and out of store .only location i go to gd employees

I have moved from Richfield but I find myself returning to this Home Depot store. They always have items well stocked and employees are friendly and helpful.

Everyone (except the day guy in appliances) is tremendous to work with!!! Have been using this store for my business needs for the last few years (including going there instead of other home depots)

Top notch

The over al store is great. But there is a lady at check out named Ruth that seems to target certain people at checkout. And I Wil leave it at that. And would give it 5 stars if this lady would stop targeting certain people. Also would recommend this store if they would give her more training in customer service.

The employees are always so friendly and helpful. Store is well organized and stock. Also super dog friendly.

This store is terrific. They have tons of stuff at great prices and if they don’t have what you want, they will get it for you. The staff are so helpful and friendly. Great service, great people, great products.

I like the friendliness that your location delivers